Name: Cherokee Grand Hotel
Address: 196 Paint Town Rd, Cherokee, NC 28719, USA, US
Telephone: +1 828-497-0050

Cherokee Grand Hotel is a lodging, located at 196 Paint Town Rd, Cherokee, NC 28719, USA. They can be contacted via phone at +1 828-497-0050, visit their website www.cherokeegrandhotel.com for more detailed information.

Location :

196 Paint Town Rd, Cherokee, NC 28719, USA

Contacts :

Added by Jopie, at 22 March 2017

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Erik MacIntosh

22 November 2017

Older hotel but the rooms were clean and decently sized. There is a shuttle to the casino that leaves every 30 minutes (until midnight) but honestly it is a pretty short walk. The only downside was the fact that the doors seemed paper thin - we were awoken several times by loud groups of people returning from the casino and talking out on the balcony around 3 and 4 in the morning.
Kym Bradley

15 November 2017

I have stayed at this hotel several times and had great experiences until this last time. I stayed in room 500 which is right next to the street. I could hear cars through the air conditioner and it was raining which made it worse the hotel was full so I didn't complain that night because there was no room to move to. During check out I was asked how my stay was and I mentioned my problem. I left my contact info for the manager. I went back and fourth several times with management to find out that nothing would be done about the issue. Great customers aren't so valued. I'm sure they could care less about my complaint since the rooms are always booked.
Elly Sutherland

30 October 2017

Desk receptionist Chip was very professional. We were very disappointed though after seeing on Bookings com. They had breakfast. We got here & no brkf. Advice to management to update other booking agents & companies of your exclusion of your brkf option. Room was very clean & comfortable.
Audrey Gilbert

23 October 2017

Was not accommodating at all. The shuttle bus doesn’t start running until 4. The people behind the desk was rude and not friendly at all. The house keepers were very friendly and the rooms were very clean.
Trinnella Hill

02 September 2017

Very nice place. Only problem we had was housekeeping came into our room even though we placed our Do not disturb sign outside our door. The front desk didn't offer anything other than an apology. We stayed 2 nights, and planned on a cpl more. Considering the situation. We decided to stay somewhere else. I was fuming. We go to Cherokee, for the casino. So not feeling that our belongs where safe while we aren't at the room makes a huge difference for us. The pool was closed as well. Overall not a bad room. Pretty clean n very updated.
Audrey Lalonde

21 August 2017

Very good quality for the price.
Clean, modern. Staff was nice and helpful. We loved the pool.
Only problem : the view. We got a room in the mean building, in the opposite side of the street. View of a wall of rock and grass. At least it was quiet ;)
Michael Ritter

15 August 2017

You can pay 500 a night to stay in the casino or you can pay 130 a night to be right across the street. Rooms were very clean with the best looking bathroom I have ever seen in a hotel. Customer service was wonderful. Rooms were above average for the price. The hotel is walking distance to save the gas or car ride. Literally a 3 minute walk to get inside and get your gamble on. I would definitely recommend this hotel to anyone!
Ronald Saunders

27 June 2017

Great hotel and clean. Had only one issue and that was with night staff attendant. Needed a ride back from the casino and called the hotel. Called once they answered and we got disconnected. Called again and they wouldn't answer the phone. So we had to walked back to the hotel!!! I was very upset about that.
Daniel Amaro

21 June 2017

Check in procedure took far too long, but that was the worst of it. Room is clean and well kept. Room had a microwave, desk, fridge, large tv, giant tub, and couch, with still plenty of space for moving around. Could comfortably stay for a week or longer without issue
Jorge Arita

21 May 2017

One of the better hotel near the Harris Casino. Clean rooms and quick service makes the experience quick and painless. They provide their own shuttle service to and from the casino. However, it looks like the hotel does not do complementary breakfast anymore despite still being advertised and the Wifi is very flaky. The rooms might not break the bank but there are many cheaper options walking distance from the casino if all you care for is a room.
Scott Rice

04 May 2017

Do NOT stay here. Not only is it in Nasty, but if you have any questions about your room, No one will help. Worst customer service EVER. Have called back multiple times and ask for the Manager for 3 weeks and can not get a call back. Actually saw them call the police on a gentleman that was having an issue with his room. It was amazing. The Gentleman did not yell, cuss, threaten or anything and the guy at the front desk said he did not have time to answer his questions he could just accept it or he would call the policy and have him removed from the property if he would not accept the room the way it was. Avoid this hotel at all cost.
J Eller

29 March 2017

Our room was 508, 1st floor, which I requested. Room was big, but needs some updating. Drapes need replacing, king size bed was good except mattress was rock hard. One lamp shade was broken pretty bad and need replacing, Ottoman in room needs recovering or replacing, room just needs a little TLC! Bathroom was good, we'll lit, great shower head. My biggest issue is no complimentary breakfast, which I know guests would appreciate. I would stay there again.