Beware of Banker's Hours, No shuttle service to/from the airport to car rental, COVID illness? The customer service is not to be trusted. The change in reservation was $100, but showed up charged $200 for changing the DRIVER!!
Not the same company as it was 10 years ago. Beware!
I did 2 reservations two months ago, one for a SUV and another for an economy car, got a phone calle yesterday from them telling me they are out of SUV, and they canceled the rsvp, then I got another call today saying they need to have a credit car on file to be able to confirmed reservation, I asked the lady how do i know this is not a scam, because the phone number she called was not even identified in the caller id, and she dare to told me that she did not have to take money from my card because she got paid more that what card balance was, this getti crazy lady is disrespectful and even dare to hang on me when i told her she was been rude, the crazy thing is that i called after to confirm the information with the place and talk to the “manager” he said it is how it works and i have no option if i do not provide mu credit car and they canceled my two reservations. Not recommended to anyone that do not want to have a hard time. Give 1 star because system do not allowed me to do none.
Their online reservation system is a fraud. The online site listed several cars available at my local site. I reserved one. I received a confirmation. I called the local site to double check. They said they have no cars at all. They did not have the car I reserved or any other. I asked how the online system could show cars as available and accept my reservation if there were no cars at all. The manager explained that because I was looking for a long, 2 week, rental, the company particularly valued that and accepted the reservation. I assume they were hoping that once I was committed I would then be flexible about the pick up day. They did not want to lose a long rental so they simply lied about the availability. Thanks goodness I called and did not just show up with my confirmed reservation.
I have not received my car as of yet because my reservation isn't till the weekend. But I had a few complications along the way making the reservation and Michael one of the managers there was wonderful. He make sure that I was accommodated in every way that I needed to be and explained everything to me thoroughly and I expect when I pick up my car this weekend that I will be very happy.
Val helped us out in a tough situation. After flight changes and an early return, she made sure we were getting the best deal possible, while making it super easy to rent and return the car. Go see Val - she’ll make sure it works out for you, too.
Great staff, service and prices. I was in and out of there quick. Very efficient. I will definitely use them again!
Their service is awesome, cars are always clean and drive good.. Shanika was very pleasant and helpful.. I will Definitely come back
Great location with an awesome staff and reallllllyyyy good prices!!! Super friendly employees and nice new cars. I will for sure go back and rent. Highly recommended!!!
I've rented a few times from Sixt and had great experiences. They have low prices and the customer service is exceptional. Shanika was very helpful!
Rented a Chevy cargo van to take the family to a wedding in Toronto for the weekend. Great experience overall. Van was new and in a great shape. Prices were reasonable and thank you to Randy and Javone for providing fantastic service. Thank you.
Outstanding service by keddon highly recommended reliable and up to date
Selections and courteous and professional
Environment . thanks
Never rent from here. I had unlimited miles but they still asked where I was going. Once they heard I was going outside of the northeast they hiked up my rates double. Once I agreed to the inflated rates, because I had no choice as I needed the rental, a manager told me "nevwrmind, we are just going to cancel your reservation and not rent you the car". I was absolutely shocked. So I guess unlimited miles doesn't exist at this place. I felt I was bait and switch and then left without a car. I will never do business here again!!!
My husband just returned a Chevy Cruze blue beautiful color. We had it the weekend but it was nice,clean & roomie. Staff very nice! Thanks👍
Extremely terrible service. They lied to me that they will have the car ready for me. Once I arrived to their location, they tricked me and told me that the car I requested is gone or was picked up by another customer earlier. Then they make you pay extra $$$ to upgrade. Especially "Randy Barr" who is the Branch Manager is rude and unprofessional. Will never go to them ever!!!!
The deal are good. But is always something. First time the car have a bad smells, second time The place stop me because the plates were report stolen. I dont think I will use them again.
Racist!!!! Racist!! Racist!!! Horable phone manorism.
I booked a car two weeks in advance on hotwire. I needed an extra vehicle to accomodate my family for a trip to MA. I went to pick up the car, i wanted to put the car in my mothers name and list me as a driver. They informed me it was a 12$/day extra to list me. The rental was for two weeks, so i told them to just put my mother as the renter/driver. She would drive the rental and i would drive our vehicle as it didnt make a difference who drove which to us. The employee went in the back, came out and said "we are not going to do the rental, we are making a judgment call" whatever that meant, very rudley. I was left on sat at 12pm with no other place to go for a rental. I normally use enterprise and never had any problem with them but i opted for the cheaper option and it ended up costing my family their vacation we planned. Kids are upset, week ruined because of a "judgment call"? Seriously use enterprise and save yourselves a headache with these clowns!
Very racist people . They charged my boyfriend without telling him he needs to show insurance papers because he has a debit card. So they took the card first and scanned it and took 60 dollars off when we called someone higher than them they said the company mistakenly charged us. So we was supposed to get the money back 3 to 5 days. Three days are up and we call back to make sure everything is ok and the company took off the 60 again!!! This is not where you want to go to buy a car. These people will lie to you and make it seem you can get a car but really in the end they take your money and the sad part is if u try to cancel your payment with them they say you have to give them your money off the card. For what reason I don't know.
Poor customer service and rip off company regardless if your a loyal customer or not.. DO NOT DO BUSINESS WITH THEM!!!!! VERY MONEY HUNGRY COMPANY. West Hartford CT branch sucks!!!! Called and rented a van on Wednesday 3:00 Pm for thursday pickup had to cancel trip due family issues call early Thursday morning to cancel and they charged me 65.00 indicating I didn't give a 24 hrs notice my question is how was it suppose too when there office close at 5:00 and open 9:00 in the morning but not only that was still trying to give them my business and get a small car and the guy said nothing was available but my friend called 10 min after I left the office and was told to come in and get a car Wow great way to SCAM FOLKS OUT OF THERE MONEY.
They were very clear when explaining the rental details, the only thing i didn't like is that i'm a none smoker and the car smell like cigarettes. Also African american guy who shows you around the car before renting it is kinda rude when showing you the car around.
Your supposed to answer questions that the customer ask you! don't just be rude and get annoyed!