About
Location :
Added by Jopie, at 28 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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5 Reviews
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27 June 2020
They are truly the best, I highly recommend them. They definitely know their business.
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02 June 2020
The tech was very professional and knowledgeable. He informed us numerous times on what he was doing and gave us options. I would gladly recommend him to others and use their services again.
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26 November 2019
Bought my new AC unit from them. Very professional always on time and price was fair.
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10 August 2017
The technician from Hacienda Air was scheduled through my property management company Cortis. I spoke on the phone with the dispatch whose name was Nina and she told me the technician will be coming next day at noon. Next morning right before noon I called again just to make sure the tech is on the way, but this time Nina claimed that the technician is actually coming in the window between 12 and 2 pm, which she never mentioned in the first place and I already planned my day around that 12 o'clock appointment, and had to cancel things I planned for the rest of the afternoon. Around 1:30 pm I called again to get the update on the status, she informed me that the technician is tied up on the other side side of town and now it looks like he won't be coming before 3 pm. Needless to say there was no one apology for misunderstanding and no sense of importance of other people's time. When I expressed legitimate discontent about the having to wait for 3 hours beyond the scheduled time, Nina said that their company is not obligated to service me in any way and the technician is merely coming out to give the second opinion about the AC unit. Before I was ready to say something she hung up the phone. I wonder who are the people they ARE obligated to service. Their technicians might be top-notch specialists, but this specific dispatch Nina, has no idea what customer service is and simply shouldn't be at the front lines.
Note: This review is about my experience with the dispatch of the company only. The technician finally did came out and seemed knowledgeable. My property manager however decided to go with another contractor, which I'm sure had something to do with the attitude of the dispatch among other things.response / report this review -
04 April 2017
This guy has integrity. So often, you wonder if you can trust repair companies, but this is one who does the job right and keeps his word.
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