Fastest bank location in middle ga
As soon as we were called to the counter, Nicole's attitude was less than welcoming. We came to Robins Financial on the instructions of another employee to find that the instructions we were given may have been incorrect. Instead of kindly informing us of the proper procedures and helping us come up with a solution, Nicole bluntly and rudely told us we couldn't do what we were originally told and offered no help at all. She took our document, placed it to the side, and did not give it back. We understand that some times miscommunications happen. This does not mean that it is acceptable to be so condescending to those only asking for a little help. We expect better in the future.
Robins credit union is the best place to bank in town. you can't beat there customer service and they have locations all over town
I am a business owner and started an account a little over a month ago with Robins. I received a call today that they were going close my account after an audit of my account. Robins stated that I live in a city/county outside of where they service, (Jackson, Georgia). They have a branch in Forsyth where my house is 10 miles away. Due to not living, doing business, or having a family member in a county where they have they were closing my account.
Extremely disappointed in a credit union that I was referred too and have done business with from previous employed jobs.
Got help from Ms. Ashley Whitehead! She was very patient with me, taught me how to work mobile depositing! Thanks so much! So nice to get wonderful customer service now days!
Just awful why even have a phone number????? And also why make me get a new card and then not have me set up a new pin number when my old one doesn't work anymore? Better yet let's freeze his card for trying to use the old pin number because we never gave him a new one. GARBAGE
I have been on hold for over 20 minutes. They have absolutely no one there who can pick up the phone? Mind you I have two phones calling two different numbers their website provides, on two different options! My first phone is on member services - option 4 and my second is on account services- option 3. Still no answer? Now I'm ticking into 30 minutes of waiting? Absolute awful service regarding their phone department.
Don't even try calling.
Robins have had a good reputation in the pass but in the past six months, I have had credit card fraud twice. I thought the purpose of the chip was to prevent these types of issues. My husband also had credit card fraud and a close friend of mines who also bank with robins. I'm very disappointed.