About
Location :
Added by Jopie, at 07 January 2017
Opening Hours
- Monday 7:00 AM – 9:00 PM
- Tuesday 7:00 AM – 9:00 PM
- Wednesday 7:00 AM – 9:00 PM
- Thursday 7:00 AM – 10:30 PM
- Friday 7:00 AM – 10:30 PM
- Saturday 7:00 AM – 10:30 PM
- Sunday 12:30 – 6:00 PM
Gallery
Add missing information
15 Reviews
-
21 December 2017
The car I went to look at was sold but they had another one almost like it. Tom was great to work with. Great communication and response time. He was great towards my kids and kept in mind that I was a busy mom with kids in tow. Overall, we are very happy with our dealing with Hendrick Chevy and Tom our salesguy!
response / report this review -
17 December 2017
My salesman was great. Very polite and helpful. Spent a lot of time with me answering questions. Spent time showing me how to operate most functions on the car before I left. He also called me two days later to see how everything was going and if I had any question that he could help me with.
response / report this review -
13 December 2017
If I could give zero stars I would. I own a small business and was looking for work trucks for my crew members. I found two trucks online at this dealership. I called to confirm that the prices were correct and that I would be able to purchase both etc. I drove TWO hours to get to this place. Upon arrival I'm told the price of the trucks is $5000.00 more than the advertised price because they have "additions" such as running boards and tinted windows. I said fine, get me two without. Not possible. THEN after waiting for THREE hours I'm told we can only buy one. ONE. I will NEVER visit this horrible place again. We will be opening a fleet account with a dealership very soon, and I can assure it will NOT be with Rick Hendrick. They are liars and totally misleading and dishonest.
response / report this review -
04 December 2017
Steven Hernandez has sold me a car along with 3 friends and 2 family members. I always send people to the best and my best in the industry is Steven paired with Hendricks! Today was a big one for me as my mom finally got to buy a "new" car! Steven made the Hendricks Experience come to life and my mom drove home in a beautiful 14' Toyota RAV4!
response / report this review -
30 November 2017
Here is my story. Owned a Chevy for three years and had it serviced at this dealership. At first the service was acceptable. As the years progressed it seems that "customer service" in general has declined. At my last visit with service I literally had to argue with one of advisers, which he was rude to me. I had to ask for a manager to finish my service bill. Oh the next week service called for a customer satisfaction survey, she informed that adviser had been fired. Go figure!
Fast forward to today a Thursday afternoon as we are in the market to upgrade. Rick Hendrick's office called, we had been waiting and said the new vehicle had arrived and was on the lot. Come on down at 6:45pm. I said sure! Appointment Confirmed
Upon arrival the assigned sales representative did not know my name or phone etc. Wait a second, I had just had a conversation earlier with business development guys. Why are they unprepared? But, they already know my name and numberI'm a returning customer and I had already been talking with them over the last month!!!
I told the rep not to be rude but this is unacceptable, you guys should have had all of this info already. He made a copy of my license returned and then informed me the car was no longer at this location, it was moved to their sister lot in Duluth earlier. I said are you F*king kidding me? I just drove 30 minutes with a confirmed appointment time after my work day. Remember it's a Thursday night, the dealership was completely EMPTY. Why would they not call me and reschedule? Just plain rude and inconsiderate. "Do you have an hour for us to go get it" they asked. "Nope" I replied. Lastly, I asked to speak with their GM and told him this was absolutely ridiculous upon my exit.
It seems the incompetency flows from service to sales. Buyer Beware if you purchase or have your Chevy serviced here. As for me, I need some time to cool off after this experienceresponse / report this review -
30 September 2017
Salesman Jonathan Gracia is an exceptional young man. Knowledgeable and extremely hopeful. He took the time to fully listen to my needs, gave me all the information I requested and then some. Will definitely be sending family and family to him.
response / report this review -
23 September 2017
Darwin was the best sales associate I could have ever imagined! He was so helpful and knowledgeable. I felt very comfortable driving away in my 2018 Traverse. Darwin walked me through all of the features of the vehicle and made sure I understood it all. His personality is wonderful! Go buy a car from him! I see myself going to only Rick Hendrick Chevrolet in Buford for all of my future car endeavors.
response / report this review -
12 September 2017
I normally receive exceptional service but my last experience left a lot to be desired. The service agent was wonderful but I had requested a loaner when I made reservations. When I got there not only were none available but there was no mention of my request in the notes. Then there was a problem getting the correct tires causing a delay in returning my vehicle. I will say that I finally got a loaner thanks to my agent but only after I had made a trip to pick up my vehicle and even though I had been told it would be ready by 6 it still wasn't ready at 7
response / report this review -
16 July 2017
Potential returning customer: I also had Brandon Smith, and he does a great job. The sales-manager (?) --person who brings out the number sheet-- was horrible. Gave an estimated number before-hand with a little down payment, and she DOUBLED the number and calmly ask which will works better. I remarked this paperwork was absurd and not what i had ask for. Remarking that they were under-pricing their own vehicle i got from them with less than 20000 miles by 5000 dollars. Why waste time, respect a returning customer with Chevy loyalty. Bring out the real numbers first or at least close to bargain with. Brandon was so helpful and knew how to respect a customer unlike this lady was acting. I am unable to believe the commercials where they announce we make all kinds of deals happen, they are ripping people off! An increase in vehicle to purchase means a better way to start negotiating not throwing the book at you. Highest remarks to Brandon on how to listen to a customer and wanting to make a deal, from that point forward out of his hands and it went down hill. Maybe the lady could have ask for more details or did I have any wiggle room on price, inappropiate and unnecessary. Never again to this dealership.
response / report this review -
14 July 2017
Brandon Smith was very professional, polite and knowledgeable. He was very patient with us when we tried contacting our insurance company about car buying service or other interest rates. He did not try to oversell us a car. He took his time explaining everything to us. He made sure we were totally comfortable with our purchase. He gave us a tour of dealership to ensure that we know where to go for services to our vehicle. His sense of humor made our visit very pleasant. Thank you Brandon, we love our new SUV.
response / report this review -
22 April 2017
Had a marvelous buying experience. Brandon was extremely knowledgeable and made the process quite seamless and stress free.Finance Mgr Hussein was also extremely helpful. I would definitely come back to this dealership for future purchases. Check them out!
response / report this review -
10 April 2017
Mike Anderson is a genuinely good person. He was very understanding and helpful. Mike and the finance team worked their magic and got us an awesome deal. We traded in a new 2016 completely upside down SUV and left with a 2017 SUV with a lower interest rate, monthly payment and loan amount. Unheard of but so grateful for the outcome!
response / report this review -
07 April 2017
My wife was traveling from North Carolina to our home in Georgia and had an issue with our Corvette. It was on a Sunday and I was still in North Carolina and she was two hours away from home. She took the car to Rick Hendrick and Jeff Asbury and his team took awesome care of her. I was busy trying to arrange for someone to pick her up when she called me and said they were providing her with a loaner car, on a Sunday!! Ed Barnes, our service advisor, got the car in and out super fast and the communication was great. I run four car dealerships in North Carolina and know awesome service when I see it. Great Job Guys!!
response / report this review -
19 March 2017
We had a great experience here!! We came to see only one specific car that was here. The sales person Parker, was knowledgeable and not at all pushy. We came to the dealership pre approved from an outside lender so we were looking for a price to meet our terms. Both the sales person and the sales manager were willing to meet our terms without much back and forth. I am extremely pleased with the dealership and for that I give it 5 stars.
response / report this review -
14 January 2017
My husband and I went in to see another salesperson who passed us off to Steven.Thank you for that. Steven Hernandez is an Awesome Salesman. Very knowledgeable and personable.I really did not like the car initially but Steven turned it around for me. He makes you feel at ease with no pressure put upon you. I ended up LOVING the car and had a great time during the buying process. Thanks Steven. The GM at Rick Hendrick should be proud to have you as a salesman. You're an excellent asset to their company. Special thanks to Kevin Houston, our financial care manager. You made the tedious paperwork process fun. Enjoyed the both of you and we would drive from Columbia to buy from you guys again. Loving my Chevy.
Jerry & Audrey Williams
Columbia, SC 29210response / report this review
