Name: Residence Inn by Marriott Los Angeles Westlake Village
Address: 30950 Russell Ranch Rd, Westlake Village, CA 91362, USA, US
Telephone: +1 818-707-4411

Residence Inn by Marriott Los Angeles Westlake Village is a lodging, located at 30950 Russell Ranch Rd, Westlake Village, CA 91362, USA. They can be contacted via phone at +1 818-707-4411, visit their website www.marriott.com for more detailed information.

Location :

30950 Russell Ranch Rd, Westlake Village, CA 91362, USA

Contacts :

Added by Jopie, at 20 May 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Debbie Fancher

18 April 2018

Super clean room, friendly staff. Great location, nice pool and courtyard.
Mukesh Desai

17 April 2018

Terrible service. Three times they promised to clean the room and no one came to clean. They dont care about customer service. They treated Platinum status customers this bad so how they treat others is beyond imagination. Wont ever stay here again !!
Ravinder Batta

05 April 2018

It has nice apartments for casual stay. The ambiance and atmosphere is fantastic and the place is scenic. The utility slab in the apartment is having almost all essentials for your requirements. The pool area is small but it is neat and clean. The breakfast is served free to the guests and it is delicious and tasty.
Misty Burrow

26 March 2018

Love staying at the Residence Inns. Such great hospitality! I love having a kitchenette in our room. Breakfasts are ok, but the evening mixers are so fun!
Ruben Gutierrez

22 February 2018

The facility was nice and the room was beautiful. The bed was soft and everything was nice and clean. Went down for breakfast the next morning and it seemed like there was not enough staff to cover the amount of people that were having breakfast that morning. They had run out of spoons and some of the condiments for the coffee. When asking one of the employees for sugar she seemed kind of annoyed about having to go get it. Other than that the breakfast was tasty
Bob Matias

26 October 2017

Ok let me finish taking the time to express my disappointment when I was on a business call only to be disturb by banging on the door to be yelled at while I was on the phone with a client when I took the time to answer the door. I expressed I was on the phone with a client but the yelling continued. A little courtesy and tack could have been used and would have gotten the same results. Just future reference otherwise the service's and accommodation have been superb.
Brandon Anaya

03 October 2017

I reviewed this place too early Cockroaches present in the room which we noticed on two different occasions. Of course this was concerning but even more concerning considering that my family experienced illness following our stay. As a loyal Marriott guest, I would have expected more than a refund of points for one night. I received a call from the sales director and when I returned his call and left a voicemail, he never called back. Restaurants nearby with good service. Breakfast buffet was crazy busy which is common when things are offered complimentary, so I guess it's to be expected. The pool was freezing cold and didn't appear to be well kept. Very disappointed overall.
Tim Nunag

18 September 2017

I stay here for the Malibu Triathlon every year. Only 20 minutes from the start line. Great suites and best of all, they are dog friendly! The staff even had dog treats! My puppers were very happy.
Janmenjay Mohapatra

10 August 2017

Very nice place to stay if you are in Westlake village. The rooms are good. Service is good. Got a pool. Morning n evening snacks available. Good parking space. Enjoying my stay here.
Xiao Dan Wang

30 July 2017

Excellent two bedroom apartment. Spacious with two full bathrooms and wardrobes. Decent living and dinning area plus a functional kitchen. Nice heated pool great for kids. Good location with restaurants within walking distance.
Rachael Tice

25 July 2017

Staff very attentive and helpful. Great at giving directions and make recommendations.
Neil Lawson

23 July 2017

I had a perfectly nice stay. The room was clean and comfortable and the staff was friendly. The complimentary breakfast was OK too.
Ellen Suey

15 July 2017

I have never arrived at my hotel room to find dirty towels and sheets sitting at my door until this hotel. Front desk staff was very nice and accommodating. Breakfast staff was the best I have ever encountered.
Carolyn Corbin

08 June 2017

If you're looking for poor service on all levels then this is the place for you. I'm an elite Marriott rewards member and have never experienced such deplorable service and poor communication on all fronts. I had booked a 2 bedroom suite for this past weekend and upon check-in I was told my room wasn't ready. The gal at the front indicated that she would check in with housekeeping and put a rush on getting our room available and contact me. I had informed her that we would go grab a bite to eat nearby and come back afterwards.

When we arrived nearly 2 hours later, no room was still available. The other gentleman at the front desk stated that a room was free but housekeeping wasn't done yet and if we could wait another 15-20 minutes, housekeeping would do a walk through and ensure everything was satisfactory. Since we couldn't wait and had a reservation for horseback riding to take the family to, we indicated that we couldn't wait any longer and would try again once we were done. Upon our return, which is now after 5pm, I attempt to check in again and was told our room was still not ready. After much digging, we learned that our room was given away to another guest and was told to wait another 15-20 minutes before another room would be ready.

At no time was there ever a manager available for us to escalate our concerns to and were told a message would be left for Jared to call us back by the following morning.

Once we checked in to our room, we started to unpack and as the evening progressed, we noticed the room was quite warm. Attempts were made to adjust the thermostat and it didn't feel as if the room was cooling down. The thermostat read 78 degrees. We called housekeeping multiple times and 2x someone came to check in and the problem wasn't fixed.

The following morning we waited for the manager Jared to call us. No call. As we were heading out for lunch, we called in the front desk to speak to him since we haven't heard back. Jared was at lunch and unavailable. Upon checkout which is now nearly 2pm, Jared was still unavailable. The guy at the front counter apologized profusely and stated he will ensure that Jared follows up with us. I never ever got a call back from Jared. Only a generic email a day after we checked out for a partial refund that stated "Attached within the e-mail is the refund provided to your account" and that a discount was provided and if we had questions to call the hotel. Not a single apology whatsoever and it was the first contact received from Jared.

When we called to follow up on Tuesday, we spoke to another supervisor, Amanda who listed to our concerns and claimed that an additional credit would be processed to our account. Then Tuesday I received an email from Marriott with a statement charging my room for the full amount. I called to follow up on Wednesday and spoke to Lady and upon looking in the system, all she found was the initial credit that was put on my card and no notes anywhere regarding prior discussions with Amanda. Coincidentally, Amanda is not in on Wednesday and when I was transferred to the other manager on duty, I finally had an opportunity to speak to Jared. He was cold, rude and spoke sternly back to me when I expressed my frustration regarding the poor communication and experience all around. He basically told me that Amanda wasn't in, might be in on Thursday and that she would follow up directly.

This is a Residence Inn, not on the higher end of the Marriott locations, but the room was over $400 a night regardless. Despite being a loyal Marriott rewards member, the way in which we were treated was quite awful and an experience I will never forget and will be sure to share with others.
Nicholas H

27 May 2017

Another great Marriott property. Excellent service, friendly staff, well maintained property. If you're in the area, look no further than this hotel.