For the amount of money paid I was disappointed in the level of service. My room door was beat up with paint peeling and marks on it. I found out at check in that there was a surprise one time fee for room cleaning on top of the additional fee for having a pet. Every time the room was cleaned they only left one towel even though on my reservation showed 2 adults. Then when I call downstairs to ask for a towel, I have to come down and get it. 10 days there dealing with the issues gets frustrating. At least there was breakfast and the rooms were nice and quiet.
Nice and clean rooms. The coffee maker was not working which is important in this category of hotels. The entry to the hotel is also not impressive. The location was convenient due to its proximity to Cleveland clinic. While the hotel has minimal issues, overall I had that quiet and comfortable stay so that's why I'm giving the hotel 4 stars. By the way, the breakfast was also decent as well.
Very friendly and accommodating. My timing was poor and they are in the middle of renovations. Room was nice and Reno looks like it will be well worth it.
Loved the staff! Would recommend to friends and family! Made me feel at home!
I enjoyed staying at Residence Inn by Marriott in Weston. The staff was very friendly and the hotel is across the street from Cleveland Clinic. After spending the entire day at the clinic, it was refreshing to see a smiling face at the hotel. The rooms were very clean and comfortable.
Good location in Weston but desperately needs to be renovated. It begs new carpets everywhere. The reception desk and service was good.
One thing that really stands out about this hotel is its customer service. I saw a few front desk staff besides checking in and out since I made frequent trips to the lobby, all of them were very friendly and nice. The maintenance person I passed by in the hall greeted me. Cleaning person who was working on the garbage bin smiled, greeted, and held the door for me. So, I was very impressed and assumed it must be a good place for the employees to work and it is a very good thing for the hotel guests. One of the staff named Anna, gave me FIVE STAR customer service and was very knowledgeable about every question i asked her. If you want top notch professional Customer service, this is the place to be.
Just like being at home. Wonderful and Caring Staff. Very comfortable accommodations.
Probably the best hotel I have ever stayed at. Was there a year ago and the ENTIRE staff who was there a year ago, remembered us. We walked in and the Christian, behind the desk, looked up and greeted us 'how have you been'. A nice feeling. The went on with every member of the staff that we knew from the prior year (engineering, van driver, house keeping, etc).
The breakfast is fantastic. Not the typical 'free breakfast fare' but a real, full breakfast, eggs, salsa, cheese, fruits etc. anything you could think of.
I understand they are renovating later this year.
Fold out bed would be fine for a child, unuseable for an adult. Breakfast was excellent, staff super nice.
Hotel was clean and pleasant. Staff was very friendly and attentive.. breakfast was great.
Best Marriott property in the Fort Lauderdale area. Great staff with comfortable and clean rooms with the amenities to make my stay relaxing. They even offer access to a Spa/Gym nearby. This Residence Inn hosts nice evening gatherings for the guests where you can grab a glass of wine and relax.