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Location :
Added by Jopie, at 30 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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16 December 2017
We took advantage of the cyber week deal. The price was perfect for a quick trip and the room was clean. Not the most spacious room we have stayed in at this Redroof, but like I said we got a great deal on it.
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02 December 2017
If I could, I'd leave no stars. I've stayed here a few times and every time I've had a 1:30 check out. Again I requested a 1:30 check out and was told that was fine. I was there for 5 days. The room wasn't filthy but it certainly wasn't clean. It took 3 days to get an extra pillow. On day 3 I asked if I could have my sheets changed, I was told no. The day of check out the maid just walked in my room at 9:30am while my husband and I were sleeping. As we both sleep wearing only our birthday suits, that was particularly uncomfortable. Every hour after that someone knocks on our door. At 12:15 the maintenance guy(I believe his name is D) knocks on our door. He asks if we will be staying another day. I said no and we have a 1:30 check out. He says the paper on his clip board says we have a 1:30 check out but he just wanted to make sure we wouldn't be staying again. Check out is noon and I requested a 1:30 check out so why is the maid just walking into my room at 9:30am?!?!? At 1:28 when I'm about to get out of the shower, my husband tells me the front desk is at our door demanding we leave now. I'm in the shower so I have him tell them we'll be gone by 1:45. At 1:44(as I'm collecting my belongings) the property manager Erica comes in my room and directs the maid to remove my things from the bed and clean the room. I'm furious at this point. And now the maid is throwing my belongings on the floorover 14 minuteswhat a joke!!! The property manager is beyond rude and actually thinks her behavior is not only ok but is appropriate. Then she has the nerve to tell me she is putting me on the block list and I will no longer be allowed to stay at any Red Roof Inn location. Really lady? What is wrong with you?!?! Based on my experience and the recent reviews for that location, clearly the property manager Erica NEEDS TO BE FIRED! I contacted corporate and requested a refund or free night at a different location. They said it will be 48 hours before I can speak with the property owner and I will have to wait for them. After the way I have just been treated, that is unacceptable. This location has THE WORST MANAGER I have ever encountered and I will NEVER stay there again. Her job is based on customer service but she clearly has ZERO customer service skills. She DEFINITELY needs to be fired! For your sake, DO NOT STAY HERE!
***UPDATE *** After waiting 72 hours and not getting a call, I contacted corporate to ask why no one had called me back. I was told that the GM(Erica) filed a false report stating that she had spoke with me directly and the matter had been resolved. Funny she says that since not only did I NOT speak with her at all, she NEVER even tried to call me in the first place. No missed call from her as I return all calls to my phone and no voicemail as I frequently check those as well. Sounds like Erica knows she was beyond wrong and is trying to cover her tracks by falsifying a company report. Perhaps she thought I would just go away but unfortunately for her, I WILL NOT just let this go and go away. She needs to explain why she thinks she can treat customers the way she does. After my encounter with Erica I felt as though she needed to be reprimanded. After reading the other reviews, I felt she needed to be fired. After finding out she falsified company documentation, perhaps she actually needs legal reprimand. What other documents have you falsified in your life, Erica? I hope her boss does the right thing and terminate her. Who knows how many other guests she has done this to.response / report this review -
26 November 2017
You get what ya pay for. Room wasn't real clean, no smoking hotel but burns in comforter and curtain. Sheets were clean and room smelled clean. Staff ok. Safe had buttons missing. Fridge and microwave not clean. No kleenex. 1 cup coffee maker.
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12 November 2017
The front desk service is amazing. They helped me navigate the area, and provided early check in for free. The location is close to Portillos, and the hot dogs are amazing. The room was clean and roomy and the bed is very comfy.
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24 September 2017
Clean, safe, in an location that has access to other places to eat. The staff is friendly. The cleaning crew gave a little less to be desired - we asked for additional towels and never got them during out three day stay. Shouldn't have to ask multiple times. Our keys also kept getting deactivated every day, which was weird.
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23 September 2017
My hubby and I are here right now! When we got here we asked for an extra pillow and we were informed that that was not possible until morning when house keeping got here. In the morning (8am) we call down to ask for another set of towels because there was only one set in the room. We were told that was not possible until house keeping comes in at about 9am. We asked for an iron we had to go get it, then we discovered it was "Nasty!" We then were told they could contact the maintenance worker and get one from him. We asked to speak to a Mgr., we were told she's at a conference. The Mgr. was as accomodating as she was able to be. We were offered an upgraded room with an iron and board and more then one set of towels!!! Because we have paid for three days already we will stay, but never again!!!
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21 September 2017
Staff is great and excellent rooms for 59-79 bucks a nightnothing fancy but the shower pressure is awesome, I've stayed here on over 10 separate occasions in different rooms.
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12 September 2017
Well let me start by saying I got a lot of mold on the selling in the bathroom of room 157 I have pictures and video. The whole room smelled horrible because of that and I was with a 4 month old baby which it's very dangerous to breath mold especially at that young age. There was no iron in the room the room was outdated and the mattress were 15+ years old. Upon check in I paid cash for my room and was charged $1.50 for the safe and was told them charge everyone and than they refund the money when you check out. I was given receipt without the $1.50 on it when I was checking out there were few other people who were complaining about the refund for that $1.50 and we all were told they will refund that amount on our cards. This is scam between the employees where they make extra cash this way each day. I will never come back nor will I recommend this place to anyone. Do yourself a favor and go to Extend Stay of America 1 min away for similar price but way better.
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10 June 2017
Rooms seem clean and tidy. GPS directions dump you on the main road while the hotel is on an adjacent (but clearly visible) side road (just giving a heads up, this is of course not the hotel's fault).
This hotel is a 40 minute drive to Michigan Ave, 10min drive to the Downers Grove train station, where you can take a 53min train ride to Union Station.
Wife and I felt completely safe in hotel room, but we give it a 6.5/10 on safety scale due to sketchy parking lot and outside access to hotel room. Overall, I think next time we'll just save up enough money to stay downtown in the city.response / report this review -
12 May 2017
Pros
(a) Tiara Rodgers – Very warm and bubbly personality, with engaging smile. She made you want to consider this location.
(b) Dell Blaine – Courteous and amiable. A complete gentleman, who went over and beyond to locate my property.
(c) Mini-fridge worked. Microwave functioned. Water in shower stayed hot.
Cons
(a) Brief summary – Clean-up employees filched/removed/misappropriated my white towel, ostensibly because it was ‘white’ in color, just like hotel towels mostly are. Never mind the fact that my white towel was approximately 3 times larger than Red Roof’s, and definitely of a much different texture.
(b) Aforementioned towel was discovered soaking wet, mixed-up with other motel unmentionables. Perhaps I am finicky, but I am certain no one else would utilize such a personal item after it has been treated in such ignominious fashion.
(c) Any lodging establishment worthy of its name would try to ensure guests do not concretize a very negative impression, formed mainly due to the motel’s incompetence. This Red Roof’s uncouth & uncultured ‘manager’ (Erika, I think her name was) spoke to me in a way that was manifestly ill-mannered, and seemed to imply that I was somehow at fault for the motel’s snafu because I brought a white towel for my personal use.
Red Roof had always been my choice of lodging in my travels. I will look farther afield henceforth.response / report this review -
23 April 2017
We had two rooms for 3 nights. Both rooms were clean upon arrival, although, one of the rooms did smell like marijuana. Not a huge deal though. The beds were comfortable, the water was hot. Check in was a breeze. We did have to ask for towels on the second day, but that could be because the staff looked in our rooms and seen that they had been thru a wind storm, lol. Overall, the place was very good. Getting in was a bit of a pain. GPS wanted us to turn right at the light, when in reality, you could go straight across. Good stay, fun times.
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20 April 2017
The location was ideal for my meetings. The buildings were not in the best shape but the room was clean and updated. I upgraded to have a fridge and microwave and it was definitely worth it. I would recommend this hotel for people that just need the basics.
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09 April 2017
I made a reservation for here and when I went to check in the price I reserved was not the room I wanted. Then I checked into my room and paid additional 30 for fridge which was suppose to be included but was notthen my rooms ceiling was caving in and they switched my room but the new room smelled like smoke and wasn't even clean!!! The fridge does not close like it should and my food went to waste over night 😔This place is a mega dumpdo not go here or you be sorry
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06 April 2017
Everything was thoroughly average. Room was clean enough, cheap enough, and had decent WiFi (better than most Hilton's I have stayed at). Small, and not very luxurious But the location was OK and it was half the price of most budget hotel chains. No real complaints.
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