The stay was fine. The room was clean. Great service by the bartender at night. Only small complaint is the bed only has one thick blanket. it got a bit hot overnight and I wish I had just a bed sheet so I could take off the thick cover.
I have been going here since I was a young girl and this hotel is still my favorite ! Such a clean place and wonderful service.
The staff was superb. They are so attentive and pay attention to details. The hotel was really nice. We had the brunch and it was outstanding. Best brunch eggs and potatoes I have ever had. You can't beat the cost either. Easily accessible and the mall is right there. We will definitely return when we come to visit family. Thank you!
They gave us such a hard time about everything. The room was booked as a gift over the phone and was told that everything was paid for and taken care of by the representative on the phone. According to the front desk this was apparently not possible. They couldn't charge the card on file unless we didn't show up, then they could charge the card on file. Yes, it was that strange. The rooms are fine, but we did have a towel with some blood on it.
Room was clean and bed and pillows were comfortable. However room was loud from interstate traffic, people above and any time someone opened their door. Bathroom is a terrible design. You basically have to get in the bathtub to close the door.
I was at the Marriott Chicago Oakbrook location for a professional event. The staff was courteous and there were refreshments provided throughout the event. The continental breakfast was fresh and had plenty of options. Overall I would attend another professional event if it was to be offered at this location.
We had a great stay. Room was clean and had everything we needed. Great breakfast buffet. Will definitely stay here on a return trip.
Very nice hotel experience, bathroom was small but very clean with everything in it's place.
Nice big screen TV, nice beds
Hotel breakfast staff n food was great!
I Will stay there again
Rodger Link
I would strongly suggest you don't choose this hotel if you can have any other choice. They steal your money!!!
I have been Marriott member for 2 years and I decide to cancel my membership.
I made reservation and cancelled it 7 days before the free cancellation date based on Marriott policy because we changed to stay in another hotel close to Downtown Chicago. I have email from Marriott with cancellation number. But I was still charged for the cancelled service. When I called the cancellation line in Chicago Marriott Oak Brook, the staff( his name was Steven) showed extremely inpatient attitude and stated he can't find my cancellation number and transferred me to counting service. But he actually just put me on hold and then hanged off phones when I tried to call him again. I had to file complaints to Marriott customer care service while I have not received any update after 2 days.
It's a pretty nice hotel. Newer rooms, great concierge lounge with good food options for Elite members, and good location with shopping and restaurants around. Only cons for me, no TNT channel so I could not watch NBA playoffs. I find this odd as every other basic channel and channels I would find to be premium are available. Also, the shower head is very basic with no options or different settings to change the water flow. As is, the water flow is very poor. Otherwise, I find this hotel to be a good stay.
This place is so clean. We held seminar here and used the Marquis room. I am just happy that washroom was so close and convenient. We also had lunch and the food was awesome. Only thing is, they get so bz at the reception and kind of forget the other guests who tries to purchase a merchandise from their convenient store. We waited a while, about 10 min before we got addressed. And they really add so much $$$$ for a bottle of water. It's not really a great way to satisfy a guest who had to spend $5 for a bottle of water. Other than this, I would come back again for a stay but I'm bringing my own water next time. 😁
I visited the Chicago Marriott in Oak Brook for a Bridal Expo. I only got to experience the main lobby as well as the banquet room that was set up with a runway and vendor booths. The layout was convenient and getting around the hotel was easy. The full service bar and Starbucks were also on the main floor, so we had the little extras we needed. The only service from the hotel I experienced was at the bar and it was okay. The server reiterated that she was a restaurant server and not a bar tender to another patron. Not a big deal, but says they were short handed. Also, 2 mimosas were $21.. with barely any champagne in the glass. Probably the worst part of the whole experience there.
We went to the Marriott for a wedding reception. It was a small, intimate gathering and the staff fit right in. They were very attentive without being intrusive. The food was excellent and the attention to the small details impressed. We had a wonderful time.
My family and I had a fantastic stay here. We were simply looking for a close getaway. The pool is one of the best I've seen in a hotel. The workout area is amazing also. The kids had an amazing time. The only downside was the inability to get adjoining rooms at this particular visit.