Name: Phillips Chevrolet
Address: 9700 W Lincoln Hwy, Frankfort, IL 60423, USA, US
Telephone: +1 815-469-2323

Phillips Chevrolet is a car dealer, located at 9700 W Lincoln Hwy, Frankfort, IL 60423, USA. They can be contacted via phone at +1 815-469-2323, visit their website www.phillipschevy.com for more detailed information.

Location :

9700 W Lincoln Hwy, Frankfort, IL 60423, USA

Contacts :

Added by Jopie, at 29 December 2016

Monday 7:30 AM – 9:00 PM
Tuesday 7:30 AM – 9:00 PM
Wednesday 7:30 AM – 9:00 PM
Thursday 7:30 AM – 9:00 PM
Friday 7:30 AM – 9:00 PM
Saturday 7:30 AM – 6:00 PM
Sunday Closed

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Kurt Rudolph

15 December 2017

Generally nice staff but no organization what so ever. My appointment was at 11:30, they didn’t get to the car until 3PM. I had ask them over and over to email me the report. I was put on hold and seemingly forgotten about once. All I wanted was an inspection on the car, nothing complicated and somehow it was.
Alexander Jandick

17 November 2017

Would highly avoid, unless you like paying ridiculous interest rates on your vehicle. We purchased two vehicles from Phillips. First in 2014, then in 2015. At the time, we were new to purchasing cars. About a year after we purchased the first vehicle, they call us and said something along the lines of "your vehicle is in high demand, we'd like to offer to buy it back". Unbeknownst to us, it was just a sales strategy to get us in a more expensive car, since we were "upside down" on our current car. Unfortunately we traded in, and purchased a more expensive car, with an awful interest rate of 6+ %. A couple years, and a lot of learning later, we realized how badly we were taken. What a crappy way to sell cars. Purposely doing this for their financial gain while putting us in the hole. We'll never step foot near their dealership again. Buyer Beware.
Tom Krug

12 November 2017

I have called and emailed numerous times to find out if there is an owners manual for the certified used car I bought at this Chevy dealer. When I finally got a hold of the salesperson who sold me the car, he said he would look into finding the manual. After two weeks of not hearing anything, I sent an email, but did not receive a reply.

This isn't the most important issue, but it would only take a few minutes to find out if there was a manual when the car was traded in. I think this is just poor customer service and that they don't care about the customer after they make the sale.

Edit: Do not believe the response to this review. I received a call from the used car manager the day after I left this review and was told that they had ordered a new manual for the car. It has been 4 weeks and still no manual. I called last week to find out if the manual was in yet and was told by the used car manager that he would find out and call me back. However, I still have not gotten a call back They shouldn't say they are going to do something and not do it. I guess they are hoping I will just go away
Bob Otten

02 November 2017

After working with Vince, everything was resolved to my satisfaction and I am grateful for his support and the Phillips team.

Left the Dealer with my brand new Equinox only to find out the radio did not work on AM and FM channels. Then spent the next week getting it fixed with 3 visits to the dealer. One in Frankfort and the other two in Lansing for service. I was very happy with the sales team but disappointed in the fact my car had an issue right out the door. This should not happen. The sales team did offer to fill my tank up with gas and provide all weather floor mats for the Front Seat. Thank you for the effort to correct my issue.
Tom Krug

13 October 2017

I have called and emailed numerous times to find out if there is an owners manual for the certified used car I bought at this Chevy dealer. When I finally got a hold of the salesperson who sold me the car, he said he would look into finding the manual. After two weeks of not hearing anything, I sent an email, but did not receive a reply.

This isn't the most important issue, but it would only take a few minutes to find out if there was a manual when the car was traded in. I think this is just poor customer service and that they don't care about the customer after they make the sale.
Barb R

11 October 2017

Today I called your service department to get service done on my 2013 Impala. I was told next available opening was in 1 week. I just couldn't believe that. I depend on my car everyday and to not have a dependable working car for a week was just un-heard of.
Our family has been coming to buy our vehicles from you for years. This very first time I needed help from you the most.you weren't there. I count on a service far beyond me buying a vehicle. I need someone who will be there to take care of my car. I even tried calling the Service Director several timesno answer. I truly miss that small time family business you once had where you were there for all. For this reason Phillips Chevrolet I'll be giving my business to another car dealer.
Meme Robin

30 September 2017

Each and every time we have been in Phillips, whether it was for service, purchasing a car or just to look around, we have been treated so respectfully by everybody that works there! Anybody that walks near you says hello to you and asks if you need anything. Konrad, Mike, Emir and Dan are exceptional at what they do. Tonight we leased a car from Ryan and he was knowledgeable, so patient and extremely helpful!! You get greeted with a smile from the moment you enter from everybody and the energy there is very high and positive!! You will get treated like a friend. Thank you all at Phillips!!
Bob Otten

12 September 2017

Left the Dealer with my brand new Equinox only to find out the radio did not work on AM and FM channels. Then spent the next week getting it fixed with 3 visits to the dealer. One in Frankfort and the other two in Lansing for service. I was very happy with the sales team but disappointed in the fact my car had an issue right out the door. This should not happen. The sales team did offer to fill my tank up with gas and provide all weather floor mats for the Front Seat. Thank you for the effort to correct my issue.
Chris Wilson

20 July 2017

Phillips, and our salesperson Anthony, were so helpful from start to finish for buying our new Equinox. We purchased through Philips despite living out of state, and their operations department was so helpful in making sure we had all the details needed to get the registration and title secured without issue. Beyond that, Anthony was really responsive on any questions we had before the purchase and after, even going as far as to provide his cell phone number and answer questions over text messaging due to a busy time in my work season. I couldn't endorse Phillips more strongly, if you're thinking about a new car, you should go to them first!
Carol Soyak

16 May 2017

David Ramirez is a great salesman / product specialist he was fantastic to work with! Liz Palumbo in internet sales is awesome too! Great people to do business with!
Matthew Koehne

27 April 2017

Carol had barely any customer service and when the car was finished I had to find my own car and then pull it around because they never washed it. Super un-happy knowing what needs to happen with service cars and customer service because I used to work at a dealer and what I got was not customer friendly or the right treatment. The car comes back and has water drops all over it like they didnt even fully take care of it even though I was told they do a full complimentary wash. I would never send someone a wet car.
CPW Truck Stuff

04 April 2017

We love Philips Chevy. They always bring us trucks to work on and they are just generally nice people to work with. We always refer customers to them and we hope that our business relationship continues to grow strong in the future. Thanks!
Dale Lunsford

26 February 2017

Sam and Rami were amazing to work with! Very understanding of my situation. Best place on the south side to buy from. Have bought 4 cars from there now and all have been great. Thank you guys!!
Debby Erickson

05 January 2017

I am still experiencing some electrical issues, such as the automatic light does not always show up on the dash showing me that my lights are turned on. I also have to scroll up and down several times under trip and option to get the proper item that I am trying to reach. Overall, my experience was very pleasant.