Great staff, not pricy if you have a AAA. Check out is late very clean, nice and roomy. The room also has a safe. (Always good)
Loved this place. Wish I had taken pictures at entry. On the day I started it was raining so I didn't get to check out the pool, but I loved my room. I had a king sized bed. I felt it was a little hard but I definitely slept comfortable in it. The room was clean. I was sure I didn't get an odor as I walked in. It usually smells stale or like smoke even when they are non smoking rooms. So I expected it, and I am happy to say I was wrong. The bathroom was clean. It's the first time in my life I ever considered taking a BATH at a hotel. Usually it's like we no. The breakfast was decent. Milk juice and coffee. Waffles, beagles, muffins, fruit, oatmeal, cereal and boiled eggs. Much more than you'd expect for the price we paid. Internet was decent. We had a mini-fridge and a microwave. Hair dryer and cute little amenities such as a razor, tooth paste, mouth wash. Etc. There were waterbottles in our cooler and we genuinely enjoyed our stay here.
I travel often for work and have stayed in many high end hotels, yet I have never received such great service as I did here. Our flight was delayed by 3 hours by the time we got to Ontario my car rental place was closed, I called over to the ontario airport inn (about 2 or 3 am, I think) and they QUICKLY came and picked us up.
Also, the rooms were very clean and the toiletries were an unexpected, yet very nice surprise.
If I ever find myself in Ontario, I'm definitely staying here again!
Clean, comfortable rooms and convenient to ONT International Airport. Stay and park for free up to two weeks. Free shuttle to and from airport. Convenient to restaurants, shopping. 24 hour security. Breakfast cereals, bagels, waffles, eggs are provided. Forgot something? They have care pkgs in the rooms, travel size. Lovely pool and grounds. I 10 freeway accessible. I always stay here when flying.
Clean room, near airport, can park my car here while on my trip. Great breakfast and free coffee all day. Bed was comfortable and they keep up with property well. Love this place and will keep coming back.
The night manager.
(The kid might in his early to mid 20's)
5 '5 maybe ..
white dude.
Rude, disrespectful , just very unprofessional!
Aswell as the night time security personnel.
Security personnel makes you feel like you're a prisoner and he's the guard
Not a service pet are animal friendly .. staff
not a good environment
are a welcoming feeling on the evening shift.
I checked in the later part of the afternoon on 10/24/17 the afternoon receptionist was very professional, helpful ,polite,respectful I give five stars
But the night time staff ruined it .
Minus 1-star.
It's a clean motel rooms are decent
Late 1970's-80's with some 90"s and 2000"s upgrades.
The night time staffing needs more training on people skills.
I'm sure that would change a lot of people's ratings on the motel..
hopefully this information has helped
This is not a great hotel. It is a decent hotel for people looking for a dirt cheap hotel and that is about it.
This hotel is every slightly more expensive than other dumps that surround it so that keeps the ultimately low in life from coming here.
But if you are a convention attendee with any class or a vacationer with any money, this hotel isn't for you. If you don't mind shabby and are on a tight budget, this hotel is perfect for the reason stated in the last paragraph.
WARNING: This hotel has strict no visitor policy. I recently had surgery so I have been staying at his hotel for about three weeks while I heal. I have a home health nurse that needs to come by twice a week and family that will check on me. No one is here for more than 30 minutes but the office calls and says I have to pay $10 for each visitor! Aside from that the room are clean and it is comfortable. I just wish they staff was a little more polite.
Practical. This is NOT a 5 star resort. It's a good hotel a step up from the bargain motels. The beds are soft (2nd time here), the furniture and decor is dated, but the place is clean. Rooms have microwaves and small fridges. The bathroom seems well kept. The non smoking rooms appear to have slightly newer furniture. Breakfast is adequate. Pool is nice. A gas BBQ is available if you are so inclined.
Buyer be aware. This is not Ontario airport hotel and conference center. The name similarity is a disgrace to the hotel industry. Even one star is one too many for this dump. The most awful place I've ever stayed. I travel for business a lot all over the world and this dump must be the filthiest place I've stayed in. The shower was cold and the bathtub didn't drain.Staff are rude and the manager is even worse. One track minded, money only and ready to put you out on the street without a refund if you don't like the place. They didn't want to put me in another room because I was in the room for more than 15 minutes. Parking is terrible and the area is very unsafe. This place should be investigated by Better Business Bureau and IATA & listed as the worst place ever.
Stayed here for a week last year and wish I had just spent the money on a better place. The rooms were fairly clean but not immaculate. The staff is the worst part about this place. I left for an entire day and when I came back my room door was hanging wide open. Luckily nothing was stolen somehow, but this should not happen. The other situation came when the staff accused me of smoking. The maid tried to come in my room even when I yelled for her to come back later, I had to push the door shut as I was not decent. I then get a call 20 minutes later from the front desk and they are accusing me of smoking ( I don't smoke, have never smoked ever in my life). The FD staff who called me was seriously rude to me, she did not believe me and kept telling me not to smoke long after I explained that I don't smoke. After that I thought is was all over until I checked out and they started accusing me of smoking again. The people behind the desk are rude and horrible at their jobs at this place. Its been a year since I have been here so hopefully they have some new people that will have some candor when dealing with customers.
That said it was not all bad, the wifi was decent and like I said the rooms were reasonably clean and furnished for the low price, the furniture in the rooms is best left alone, very ugly and dirty but beds were fine. Its very cheap and I did not expect much but being bullied by the front desk should not happen at any price.
Very friendly and helpful staff. Rooms maintained well. The pool needed a clean sweep, though. The corporate reports rates are a bargain. Continental breakfast is basic standard. A working printer and desktop PC in lobby. Overall, a great value and experience.
“Adequate for a one night stay”
The breakfast had lots of fresh fruit, good cereal choice, and good juice. The mattress on the bed was very comfortable and there were four, king-sized pillows of various thicknesses. The bottom sheet was fitted, so there weren't lots of wrinkles from a loose tucked in sheet. Very nice. There was plenty of storage space including a large closet. The AC had a continuous fan option and cooled the room quickly. There were two PokéStops on the property. There was a nice night light in the bath/toilet area, so you didn't have to get blinded when you went to the bathroom in the middle of the night.
The AC also made a horrible noise when it kicked in to the AC cycle. The shower curtain was too short, so the water leaked out all over the floor. The window curtain was not big enough so light got in from the brightly lit courtyard area all night and the sun in the morning. They wanted to charge me extra for the dog, about $35, plus a $100 deposit. That was not explained when I made the reservation. I ended up leaving the dog in the car all night. She was not pleased.