About
Location :
Added by Jopie, at 31 December 2016
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Gallery
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14 Reviews
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15 December 2017
Everyone there is so nice, I’m a driver ( first time for OC ) and I had an awesome experience and their employees are very kind and helpful ! I love OC.great man !
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13 December 2017
My vehicle was brought into the dealership for recall correction to driver side door. There was also repair of the rear hatch handle as well as an oil change. Service adviser Nancy Andrews was kind, courteous and helpful in handling all matters with the vehicle. Nancy went out of her way to see that all work on my vehicle was done and performed with top skill and satisfactory completion.
I was given a loaner car for the 1-1/2 days that my vehicle would be at the dealership and what a terrific car it was.
The dealership is always clean and modern. Everyone is friendly and helpful. It is a pleasure to "go see OC".response / report this review -
26 October 2017
Did my research on line then emailed Dan Schondra the list of F150's that I wanted to test drive. When I walked into the dealership at 9am the next day he had the keys in hand and by 11am I had bought a truck. The sale was fast, friendly, and very efficient. I got exactly what I wanted at the price that I was willing to pay, without any pressure or hard sell tactics.
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17 October 2017
Nancy was so pleasant and helpful! She was thorough in looking up my warranty and let me know something about it that I did not know before at another service center in another State.
It was great information! Everyone was so accommodating in every way possible to make this service as painless as possible! I am so glad I found Nancy in this service department! Thank you!
Karen P.response / report this review -
22 September 2017
Buying my first truck it had to be a Ford! When I arrived on the lot John Willoughby was the first to greet me. He was awesome during this whole process. I was so undecided on what I wanted. He was very patient and answered every question I had. He has an excellent knowledge of the product. After test driving a few trucks and with John's expert help, I found the right one for me. Thanks John! Love the truck!
Shelvinresponse / report this review -
21 September 2017
Mrs. Thealy was very friendly, helpful and patient. Her and Chip got me everything I needed for the truck I've wanted for a long time. The deal was excellent, and I couldn't have asked for a better sales rep to help me decide and get the truck I wanted. I would highly recommend anyone to this dealership, because they will work with you and for you to get you the best deal on anything your looking for
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16 September 2017
We have purchased several Ford vehicles in the 52 years we have been married. This was one of the best, if not THE BEST experiences we have had. The salesman John Willoughby of O C Welch Ford/ Lincoln Inc. was knowledgeable and friendly. He explained the vehicle and equipment, as well as the selling price very well. He was not a "high pressure" sales person, which we appreciated. The negotiations were friendly and were soon concluded with both parties happy. The dealership was easy to work with and we received our new truck in about 45 minutes to an hour after the sale was completed. I cannot say enough good things about the sales staff, and the maintenance staff for the prep work they did. John was an excellent sales person. We would highly recommend this dealership and this salesman to anyone who is in the market for a new vehicle.
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19 August 2017
Sales just interested in what THEY want to sell you. Ignored me for ten minutes till I asked for a salesman. Not very friendly or helpful. Deals non existent.competitor(another Ford dealer nearby) later beat them on price and service right up front with no haggling. Better ford dealerships nearby. Service dept. pathetic.
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26 May 2017
Cindy met me with a smile as soon as I walked in the door - she was pleasant and sweet from minute one. She helped me get set up with getting my 2013 Ford Escape in for some service. She noticed that there was also a recall out on the vehicle that I didn't know about, and she suggested we address that at the same time as well as one of the overall inspections after a certain number of miles. She instantly made me feel at ease, and talked me through anything I didn't understand. She was able to help me work with Mike for a loaner vehicle. Even though they were busy, I felt like I got all of the individual attention I needed to feel like I was among family and that me and my vehicle would be taken care of. I didn't feel like they were trying to bamboozle me with service items my vehicle didn't need - they addressed the problem, did a total inspection of the vehicle, and only suggested I fix what needed attention. I will ALWAYS come to this dealership and request Cindy by name!!! Cindy was SO pleasant and it was an absolute pleasure to work with her!!!!
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24 March 2017
Shannan Tanner in the Quick Lanes gave me excellent service.
She went above and beyond to answer all my questions and get
my previous service records for comparison. I need new tires and
alignment and know I will be in good hands. I have been using OC Welch
since Feb 2015 and always treated well by the staff. Nancy Andrews in
Customer Service for Repairs is Awesome too! Never ignores you, returns
calls and emails promptly even if your car is not being serviced and you have a question.
Micheal Ramsey is most patient and excellent service care in the Rental Department!
I would highly recommend this dealership if you are considering purchasing a car or truck!
You won't be disappointed!response / report this review -
19 March 2017
Traveling home to Ohio on a Friday night with a car loaded down with kids and gear and the unimaginable happens, we break down. A quick Google search later we were lucky enough to be close to this amazing dealership. Not only did our towtruck driver comment that this dealership had the best diesel mechanic around we were amazed by the friendly and extremely helpful staff. Nancy and Steve were very helpful getting us taken care of quickly and very understanding of our situation. Mechanic Jim S was very helpful to fix an interesting problem and get us back on the road. Pricing was very reasonable and considering our situation we were pleasantly surprised. Good to know there are great honest dealerships out there still. Many thanks
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17 March 2017
Great people and service from the start, knowledgeable and courteous. Many thanks especially to Kim Kemmerer for all he did, went out of his way to make sure everything was perfect.
03/17/2017 Found car would not start. Sent tow truck, jumped it off, but I requested it taken to dealer for follow up. The maintenance team ran all the tests possible, and after it sat overnight, tested again, and found the battery failed. Replaced it, no charge, got an oil change as requested, no charge, and they even washed my car. Exceptional interface with J41 Service Manager/Adviser Bernard Jean, called me and kept me apprised of the ongoing troubleshooting. Later, they delivered the car back to me at home, also no charge. They also called prior to delivery to make sure I'd be home, and sent an email, and gave me an estimated time of drop off, which they exceeded by over an hour. Just doesn't get any better than this!response / report this review -
11 March 2017
This was my first time buying a car. Edward made the process really easy and took the time to educate me on how to buy, maintain, and care for a car. He found me the car that fits my needs and didn't try to put me in something that was beyond what I could afford. He will go to war for you to get the best deal. I highly recommend you go see him! Made my first experience a great one.
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07 January 2017
Fantastic service and personable. We purchased a 2016 Limited F-150 for the first time. We had the pleasure of dealing with Mr. Welch himself; There was no pressure, rather he genuinely listened to what the customer actually wanted. Above all, the level knowledge of Ford and trucks overall, was profound. As the purchasing process continued, we dealt with the rest of the staff and were very impressed. The level of professionalism, honesty, and their overall attentiveness to detail is precisely what makes this dealership a success and where we will return in the future and recommend to others. Thank you for making this experience a pleasurable one.
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