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Added by Jopie, at 20 April 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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24 December 2017
I chose to stay in NYLO for my wedding anniversary this year since it was something different from the standard chains. When we arrived to check in our room was not ready so we were upgraded to an available room. We did appreciate it and it was totally unexpected. We did request a mini fridge in the room and got it, but had to pay a "delivery fee". Wouldn't have minded so much, but it was full of old food (from I assume a previous guest) so I needed to clean it, and there was a bigger problem later.
The room itself was nice, but could have used a bit more cleaning. There was a lot of grit on the floor which was particularly noticeable because of the concrete floor. There had been stuff tapped on the wall in the board room type area and there was still tape and paper scraps on the wall.
Honestly our biggest problem was that randomly the power was out for a few hours. Which on top of all the other problems this caused our fridge was pretty much useless. Sure I was given a flashlight to use, but that was the extent of anything offered up or explained.response / report this review -
24 December 2017
Although the power went out, the service was still outstanding. The customer service was excellent as well. They went above and beyond and were very apologetic for something that was out of their control. Beautiful, industrial and classy, esthetic. I will definitely stay again. My only complaint, the $100 deposit that we were not informed of. Luckily, it was fine for us but it may have been an issue for a less fortunate guest.
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20 December 2017
The hotel is very clean!! Love that! The bathroom was not very sound proof with the walls not reaching the top. Even with family, there are things that should not be heard. The pillows were very short. At first I thought they were decorative pillows, but figured out, they were the ones for sleeping. Could not roll from side to back without rolling off off the pillow. The bed itself was VERY comfortable.
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11 December 2017
It started at check-in. It was quick and seamless. Then I went up to my room and it was perfect. I freshened up and went downstairs to my company Christmas party. Everything was perfect. At the end of the party, exhausted from my long day (up at 5:00 AM, work half a day 4 hour drive to east Texas and back, then the party from 7:00 PM to 11:00 PM), I feel into bed. Wow. The bed and all the linens were amazing. I slept like a bear in the winter! Check-out the next morning was just as pleasant and seamless as check-in the night before. I loved every minute of my stay. Only draw back? No vending machines!
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24 October 2017
Amazing Service!
I stayed at NYLO Plano @ Legacy for a job interview I had. After I accepted the position I once again stayed at NYLO while finding housing in the area because of the amazing service I received the first time.
During my first visit, the attendants were incredibly kind and helpful. They helped me schedule a shuttle and provided me with toiletries I had forgotten to bring. I also had a delicious meal at their restaurant.
During my second stay, I visited the restaurant again and asked for a drink at the bar. I mistook the name of the drink for another and when I apologized and told the server, she said it was no problem and happily made another drink and also said I could have the first one complimentary.
During dinner, there was a discrepancy in our order - it was not the server's fault. The servers were incredibly accommodating and said they wanted us to be happy with our food. They quickly brought out the new plate. On top of this, Chef Ronnie came out and gave us a complimentary tray of assorted chocolates!
When you're in an unfamiliar area, having friendly associates who you feel truly want you to have a great experience makes all the difference. I would gladly stay at this beautiful hotel again.
Lauren, Maria-helena, and John are excellent front desk associates. It is always a pleasure staying here!response / report this review -
17 October 2017
Great location, love the atmosphere. Very modern and chic. Food and drinks were great at the bar. Room shower wasn't working correctly maintenance came and said it was fixed but the rainfall head was still not working.
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20 September 2017
I have a company Christmas party scheduled there this year and have a special rate of 99. I went there this Saturday with my kids and the cost was 105. Thought the company special on rooms would be a little better than 5 dollars. First room we had, AC out. Had to go back down stairs, with three kids under the age of 8, at 11pm and ask for a new room. Front desk people were great. Asked for more pillows, called back down and told them to forget it because they had not been delivered and it was 35 minutes past the request. 2 of my kids had already fallen asleep. Remove the stains on the entrance couches also, looks bad. Rest of it was good and again, staff were all very friendly.
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20 September 2017
I love NYLO Plano! Very cool modern vibe. The rooms are very nice, clean and comfortable. The food we were served both in the restaurant and at our workshop was delicious and healthy. All of the staff was nice. A bit more attention needs to be given to maintenance. One of the two elevators was not working, putting a strain on the one and making travel up and down slow. The stairs were locked so if you came down on the stairs you could not get into the lobby. Thus you had to depend on the slow elevator. In the main floor there is only one public restroom for women, and it only has 3 stalls. Two of the 3 toilets were out of order.
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19 September 2017
Too many hotels today use cool catch phrase statements with either no intention of honoring those statements or without properly training staff to fulfill those statements. My experience with NYLO Plano was just that. In the room the guest directory specifically states "common areas are for our guests to use whenever they like". Paraphrasing of course don't recall the exact wording. Yet Thursday night around 11:30 PM my colleague and I were told we had to leave the outdoor seating area because it was closed. We were bothering no one, not even drinking, just relaxing, chatting and enjoying a cigar. But to compound the discrepancy between catch phrase and reality, the manager who informed us we had to leave the area was singularly unfit to work in the hospitality industry of any kind. When I asked why we had to leave the area when the guest directory conflicted his position, he simply kept repeating "because it's closed" over and over again with no apology or further explanation what so ever. It was as if I was not a guest of his place of employment but a trespasser and vagrant who needed to be shown the door. So save the catchy phrases and just do what you say you will.
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03 June 2017
Nice boutique hotel.Great price point. Love the decor. Reminds me of the warehouse lofts in Chicago and New York. Friendly front desk staff. Shout out to Garland in the bar, who took great care of us during our stay. Didn't give it a 5 stars because the grass by the pool needed some attention.Canvas curtains in the room were stained with sauce. Overall, I would recommend NYLO Plano.
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29 May 2017
This was my second time staying at NYLO Plano and I have now decided that I'll stay here every time I need to work. I live about 45 minutes south of Plano. I am an entrepreneur and my business strategist is in Plano so I will take a day to come up and work once a month. Its such a cool hotel, you feel like you're staying at an apartment! The vibe at the bar is awesome - Eric and Breylin are as talented as they are funny. I wonder why the bar isn't packed every night - I think more locals need to know about the bar. There's no reason to not have a packed house! It's an all around good time. The front desk staff are on it, though they aren't always super bubbly which is fine - they know their stuff! I've never had an issue with cleanliness or anything and the beds are SO comfy!
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20 May 2017
I stayed for a few nights and had an event the last night. When I asked for a last minute (2 hours in advanced) adjustment to the sitting arrangements because they had seats with the backs facing the presentation. The guy sales manager told me it would be extra to fix it and he didn't care if we came back. Also I was told that water didn't come with our dinner event because it wasn't specified in the contract. The 2-hour bar service we paid for didn't include ANY non alcoholic beverages. It was crazy. PLUS, every linen and towel in my room was stained or dirty (I'm hoping stained), front desk people were night but sales manager was AWFUL. I don't think he even understands that he's in a customer service industry. Also, they wouldn't help me out st all on the time line but they brought dinner out an ENTIRE hour late!! No offer of discount for their screw ups!
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03 May 2017
We love this place. In a word, simplicity is the key. They make it simple as soon as you arrive. The check in quick and seamless. The rooms are a simple comfort. The bar/restaurant is great attached and simple. The pool is perfect. The service is uncomplicated and very efficient. The BEDS! Oh, the beds! They are the best I've found in any hotel, and they are so simple!
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27 April 2017
NYLO impressed me purely by design. I love the way the hotel is set up. The accommodations are impeccable and the restaurant kicks ass! Great outdoor pool/courtyard and sauna/gym facility. I went on Vacation and slept til 11 (nearly 12) every day. Super comfy beds and close to The Shops at Legacy which are full of great adventures to be had!
I will be back!response / report this review
