About
Location :
Added by Jopie, at 18 August 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 9:00 AM – 10:00 PM
- Saturday 8:00 AM – 10:00 PM
- Sunday 10:00 AM – 8:00 PM
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11 Reviews
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22 December 2017
They can't even figure out how to add an additional pickup person for an online order.
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05 December 2017
I define myself as an Apple fan. But this Microsoft store was as good as Apple store. I purchased few items online and picked the up at the store. It was a very smooth experience!
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25 October 2017
LOVE it they treat you like a real guest and made us comfortable to be there
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09 September 2017
Terrible customer service, I didn't know anymore after talking to an employee for ten minutes.
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11 August 2017
I am a die hard Apple individual, but today I have to say I truly LOVE Microsoft as well. When I walked into the store I was greeted my a staff member who helped me set up a Tech Service appointment, which was literally right away. I was sure that all my data was lost and my lab top has crashed. She told me not to worry then took me over to Matthew, the computer tech. Matthew was truly a blessing, he helped me recovery my lab top. He explained how I can back up my data and my Quicken software through OneDrive. He even wiped down my dusty lab top, set up my setting so my computer will run faster, and restarted my computer to assure it was working properly before I leave. I am very impress with his demeanor and ability to recovery my lab top, especially, within my lunch period. Matthew truly amazed me with his keen ability to assist me with my computer issues. He is AMAZING and extremely helpful. I highly recommend his services to anyone along with the hospitality and promptness of this location. This place is HIGHLY RECOMMENDED!
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10 August 2017
I visited this store on 09Aug17 and had an overall good experience with the service provided. Matthew was the associate who helped me out and resolved my issue by replacing the product (with the authorization of his manager) even though my Surface was a bit out of warranty.
The store respected me as a Microsoft customer and found it crucial that I walked out of there satisfied. My Surface Pro 4 developed a display glitch (screen jumps on part of the viewable area for no reason) and I reinstalled Windows and tried all new drivers. A percentage of other Surface users experience this defect so it is a known problem, whether or not Microsoft is choosing to acknowledge this manufacturing defect. It appears to be a hardware issue.
The store management and Matthew recognized that the right thing to do was to own up to the fact that this is a manufacturing issue and that the customer should not have an inferior product. I appreciate them swapping about the device at no cost and am more likely to purchase from Microsoft again because of their decision to stand by their product.
Microsoft as a company however needs to stand by their product and own up to known defects and make it right with the consumers. Had I not been able to get to this store to talk to these folks in person I would still be stuck with a defective product that would cost at least $450 to replace or repair.
Overall, very happy with the store and employees. I can't say the same for Microsoft's corporate stance on "you bought it with our manufacturing defect so now you deal with it" mentality.response / report this review -
16 April 2017
TL;DR
1. Techs here are useless and a waste of time
2. need better customer service.
3. If you need service to a product that you bought here, contact phone support since they are much nicer and actually helpful
4. buy your things at microcenter in the first place since the techs actually know about computers and they have better warranties.
I had recently bought a surface pro 4 at microcenter, within 2 weeks the eraser on the pen had began to fail. So I brought it to microcenter and they described to them the issues I was having. The techs at microcenter immediately diagnosed the problem with just my description. They said if the pen fails, but works only when you reset it, then it is most likey a hardware problem. They recommended that since it was still under manufactures warranty that I go to the microsoft store and that they would most likey replace it given that is clearly a lemon. So I made a trip to the Microsoft store and was setup with a technician. I described the situation to the tech and he immediately wrote off what the people at Microcenter said. He check my drivers, and made sure I had the latest updates. He ran tests and saw that there were clear problems with it, but since the pen began to work after he reset it(like the Microcenter techs said it would, Only temporary) he said that in order to do any replacements that they needed to keep my machine for up to a week. I thought a week sounded like a long time especially since places like geeksquad, apple, microcenter almost never hold a computer for more then 2 days. So I went home with the supposedly fixed pen because the tech apparently thought that maybe I missed an update. I got home and the eraser wasn't working as I expected. So I called Surface support and they sad that they would be more then happy to replace the full pen, they offered to either send me a shipping label through email and I would ship the pen back or I could go back to the Microsoft store and they would replace it. They sent me the shipping label and said I could make up my mind whenever. Not wanting to wait a week or two for a pen and thinking that maybe the microsoft store might make it painless this time around since I had an email from surface support saying they would replace the pen. I got to the store and they again wanted me to talk to a tech. This tech said that anything surface support says doesnt matter since they are a complety different branch. He said multiply times I should just return it if I dont like it so much. The problem isnt the surface, It is the customer support they give at the store. He ran the same tests the other tech and this time everything was up to date so there was no excuses this time, It was definitely the hardware. He still ran tests for about 30mins. Finally my journey was over, I received a new pen, like the techs at microcenter said.
How come the techs at microcenter who deal with thousands of different products and hundreds of brands can immediately diagnose a problem with just the description but with running over an hours worth of tests at the microsoft store the MICROSOFT EXPERT TECHNICIANS are so clueless they didn't even know what was wrong with it in the end? And they only have to deal with microsoft products!response / report this review -
10 March 2017
I like how you can try everything there without feeling pushed by to buy anything. they are really trying so hard to be like the apple store. I just wish the line for trying the VR is shorter on weekends
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04 December 2016
Full of cool gadgets and helpful staff. Decent prices too and the staff were pretty good about giving you all the options for what you're looking for between all the different manufacturers
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28 October 2016
Kevin who is one of the techs really went out of his way to make sure that my elite controller was replaced. The left stick was loose and it wasnt taking batteries very well. I walked out with a brand new one and was reassured why ive been a loyal microsoft consumer since the original xbox. Thanks again
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25 August 2016
Have always received excellent service at this location. I went on somewhat of a buying spree over the last six months. Xbox one, Surface Pro 3 and a Microsoft Band and a Lumia 950XL. The staff was friendly and courteous and was more than patient with me and my questions. I feel the best time to visit is later in the day when they are not really busy for the best service.
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