Nice newer holiday inn. Well located close to airport. Shuttle service and restaurant on site. Very good. Good pillows also.
Rolled in and got the king suite!! Fabulous 2 rooms. Every amenity you could ask for. Giant TV's in both rooms. The wet bar was fabulous. Couches were comfy, plenty of room for a little 5 handed game of poker. Bathroom was icing on the cake! Now if I could get that room every time I stay there ratings!
Room and front desk good. Be careful eating at restaurant, ordered firecracker shrimp and took a bite, shrimp was severely undercooked told server and she asks me “you not from around here?” Like they only eat raw shrimp in KC she took it back and Chef said was undercooked praying I don’t get food poisoning Hotel a 5Food a 1 = 3 average.
For the $ we expected a clean room with more than 2 washcloths. They have signs up everywhere that they are remodeling but it’s like they had part of our room done and weren’t able to finish it. You could see dust all over the interior doors and the glass on the framed artwork had splatters of something on them. I used to work in housekeeping at a hotel and this never would have passed inspection. This is the first time I haven’t left a tip for the housekeeper. The staff was very friendly. I would not recommend the chicken strips in the restaurant as they were dripping with grease.
The bed was good. The shower was good. Check-out is noon. We wanted to sleep in. They don't have that. Room service was knocking on the door before 9 a.m. I couldn't understand how they didn't know we had not checked-out. THERE IS NO CHECKOUT. You just leave. 'Complimentary breakfast bar' means coffee. There isn't even hot water for tea. Breakfast buffet was available for $13. Keurig machine didn't work. No fridge. No microwave in the room. It's in their little pantry. Coke machine didn't dispense properly. Very different from other Holiday Inn Expresses. The bar taps were not functioning right. But O.J. (bartender) was great.
Nice rooms, incredibly helpful and friendly staff. Very convenient to the airport. Shuttle service is the best. Timely and friendly! Great restaurant.
Overall a good hotel to stay at. I called ahead and requested a room with a fridge and microwave which we got. The hotel is very nice and clean. Beds were very comfortable. Only issues i had were some stains on our pillows which got replaced right away and the front desk staff and burger theory staff werent very welcoming or friendly. The breakfast buffet was very bland and the food off of the menu is a little pricey for what you get. Glad we had free breakfast tickets or i would have not paid to eat there.
The burgers were delicious. Good core group of brews. Good cocktail selection. The bartender Ashley was amazing! The only reason it doesn't get a 5* is because we sat at the bar for 20min with the evening sun shining right in our eyes with no option for Ashley to close a shade (there wasn't one) and the AC was not at an adequate temp for the restaurant to be comfortable. Other than environmental details, this is a nice place to relax, get a brew and build a delicious gourmet burger, or pick one of theirs. Kim and I did one of each and loved them both.
Hotel staff was very friendly and professional, rooms that are not in the top floor are not yet renovated and are a bit dated but comfortable. Large shower in suite decent channel selection and fast wifi. Had a burger from the hotel restaurant that was very tasty.
Good place to stay near the airport. They have shuttle service at early hours of the day (4:30am) which is very convenient for early flights.
I travel a lot for work and typically use Holiday Inn at each location since I have my rewards and also I know its always clean with no hidden surprises.
Unfortunately the last couple times I have stayed here Literally the last two times I asked for Extra towels and basically was told there were non-available at that time which I almost found hard to believe.
They eventually got me some but more than likely they just took them from another room which is fine but the fact they don't have such a basic thing like clean towels on hand is a pretty basic request.
Hopefully next time I am back here for a Conference in May it will be better. Besides that the rooms are always clean and the staff is always very nice.
Decent rooms but they need fridges and mics in all rooms to be on par with the rest. Also, alarm clock had wrong time. Not a problem in today's world but the reason why is difficult to look past. People unplug it because there are no tabletop plugs for the phones. I just switched the lamp with the workstation lamp because the workstation lamp had outlets on it. Hopefully the staff sees this and adapts. The workstation had an outlet above the desk so this setup is a no brainer.
Room 521. Staff was great. Hotel was clean. The walls were very thin. Had a 5:50am flight after getting off work at MCI at 12:30am. Next door room turned on TV and had phone conversation that we could hear. My 10 year old son said the guy was watching a western. I had to use work ear plugs to catch 1 hour of sleep. Also a drunk guy passed out in hallway when we left at 4am.