Mark, my service advisor at Jackson gave me the best customer service. I’m so thankful.
Tammy Williams Henry
We recently purchased a vehicle at Mercedes-Benz of Macon. James Snow was very helpful, patient and knowledgeable about the vehicles and the inventory. We found a better deal there than where we previously were searching. From start to finish, all the staff made our purchase as stress free as possible.
Great service! Our sales person was very courteous and professional. The showroom was immaculate. Our business transaction went smoothly and effortlessly. I would anyone who wants world class service to visit Mercedes Benz of Macon.
Great experience. I went to look at one car which didn't turn out to be what I wanted, but the experienced salesman, Philip Washington, knew exactly what I wanted and found me the perfect car. Thanks Philip!
They will lowball you on a trade in. Tried to lowball me by 8000$ on my audi. Go elsewhere!
Great auto purchase experience every time at this dealership. Last week we worked with James Snow in sales. He was very professional and efficient, he spent a lot of time with me going over all the new features changed from my old 2008 Mercedes added to my new one. We can't get the garage door opener synced, James has offered to come to our home and do it next week. Over and above standard sales service! Brandon Kessler, F&I was great as well, 5 stars to them both. Happy Happy customer!!
Will never shop for another car anywhere else but here! really great salesmen and finance was a breeze! I was in and out only being there 3 hours total! Thank you guys so much.
Saleman was the best and he made it easy to make this purchase. Thanks to everyone who was a part of the deal.
Please see my review/complaint on the Better Business Bureau of Central Georgia website regarding my 2005 Mercedes S500.
All I can say, they ain't cheap
I was on a business trip last week in the Macon area. When I started my E350 at the hotel the morning of my meeting it gave me a right low beam warning message. I had to drive home that night and didn't want to drive 7 hrs with only one low beam headlight. I Googled Mercedes Benz dealer and saw the one in Macon was only 30 min away and hoped I could get the light replaced before my meeting that afternoon. I pulled in the Service bay and was immediately met by a service writer at my door before I could even turn the car off. I told him my story. He asked me to step into the customer waiting area while he pulled my car around to the service area. It was repaired and I was back on the road in LESS THAN TEN MINUTES!! AND .. they only charged me for the price of the bulb .. $12 .. NO LABOR!! AND they were VERY friendly and made me feel right at home. Great Southern hospitality!! You guys were AMAZING!!!
I saw a good looking used Mercedes ML500 in a facebook post from my friend, Wendel Nelson. My husband had rolled (not his fault!!!) his ML500 in an interstate accident last spring and we had not replaced his vehicle. He had been driving either our fun car, Miata, or the farm truck! However, he has had eye surgery and I was uncomfortable about him continuing to drive without a sturdier vehicle. When I saw this one, I contacted Wendel immediately. He "held" it for us and my husband went and drove it the next day. SOLD!! We were especially impressed with Wendel's personal desire to get my husband into the right car for him and with the fact that this car was "like new" - even though about 10 yrs old. The previous owner had it serviced through Jackson and they had all the records for the entire life of the vehicle. I had talked with Wendel earlier - before we were ready to make a purchase and appreciate the fact that he is a good salesman, (helping to match the buyer with the best vehicle) but not a "pushy" one! Thank you, Wendel and Jackson Automotive!
At regular intervals I bring my GL to Jackson Automotive in Macon GA for service and it is always a pleasure to see how professional the dealership, represented by Adam Abramo working in the Service department, is handling my visit, how prompt the service is done to reasonable prices, how professional and fast Adam, the mechanics, the cashier etc. are working on the order and how friendly they all are! After getting the car back, I always leave the court of the dealership in a very clean, like new car, very satisfied with the customer service and the mechanical work done by the Mercedes Team at Jackson Automotive. Adam Abramo has a great work attitude, takes great care of all my car issues and provides excellent customer service!