Great sales. Willing to help. Just a bit busy
Not professional, very angry & rude staff. Beware if your buying parts. They keep nothing in stock & claim everything is “special order”. Hence they don’t want to take any returns. They don’t tell you that when you initially order a part. Just hit you with that gem when you walk into return an item. The lady was ready to turn you down even before she looks at the receipt, it was a canned response. Apparently that is common business practice at this establishment.
My husband and I dropped our car off at the service center and Richard Green went above and beyond to help us! He made sure that I was taken care of while my car was getting work done. He was honest and very knowledgeable! They did a fantastic job from the beginning to the end. Reminded me why I love Acura So much! When it’s time for a new car my husband and I will choose McDaniel’s Acura. We highly recommend them.
I bought a pre-owned Toyota Land Cruiser from McDaniels. Even though it was obviously not an Acura, Mike Brown and team provided great customer service. I couldn't find the remote control for the entertainment system, and Mike quickly followed up with the previous owner to help me out.
Our salesman, S.J., handled the sale of our new Acura RDX very professionally. He was courteous, knowledgeable, personable, and we felt no pressure to make the decision to purchase. We feel we got a very fair deal and are really enjoying our new car.
The service team went out of their way to make sure we were happy. They were friendly and professional. And consider our time a factor we didn't have to spend all day there like other dealerships.
Thank you Michael Ryan Brown for helping us with our purchased of our Acura TL! Asking the right question is the key on directing us to the right car and smooth transition! Highly recommend!
SJ and Sales Manager, Mark, were great to work with on the trade-in and purchase of my car. SJ was thorough in explaining car features to me on my test drive. Mark was fair in arriving at a price and putting the deal together. Waiting area even has a charging station for your phone! I will be coming back here for future car needs.
I visited McDaniels Acura of Charleston in search of a pre owned Acura. I met with a great salesperson named Michael Brown who was very friendly and knowledgeable of the products. After driving a few vehicles I decided on a nice 2012 Acura TL. The process was very smooth and I feel like I got a fantastic deal on the car. I recommend anyone to go to McDaniels and ask for Mr. Brown. He is very low pressure and will be able to answer all of your questions and get you into a fantastic vehicle.
It's 6:45. You close at 7. I didn't ask for a test drive. I simply asked to see the technology in your $45k vehicle by putting a key in it so that my wife and I could see the features, display, and technology. I specifically said that I didn't want to turn on the vehicle and drive it. Simply put the key in the vehicle so that my wife and I could determine if we liked the features.
Again, you have hours posted. When you have a customer in front of you asking to test your product please don't treat them this way.
You're "no hassle" and you're proud of it. That's fine. But don't confuse "no hassle" with "no service".
Wake up, customers have a choice.
Sorry - just verified. You actually "close" at 7:30p. Even better.
Excellent customer service. This was my first experience buying a car from a dealership. I had visited a few before this one and had to deal with aggressive sales reps who didn't seem interested in my needs as a buyer. Everyone I spoke with at McDaniels was down to earth, reasonable and attentive to what I was saying. I highly recommend.