Name: Mac Haik's Southway Ford
Address: 7979 Interstate 35 Access Rd, San Antonio, TX 78224, USA, US
Telephone: +1 210-922-2222

Mac Haik's Southway Ford is a car dealer, located at 7979 Interstate 35 Access Rd, San Antonio, TX 78224, USA. They can be contacted via phone at +1 210-922-2222, visit their website www.machaiksfordsouthway.com for more detailed information.

Location :

7979 Interstate 35 Access Rd, San Antonio, TX 78224, USA

Contacts :

Added by Jopie, at 10 March 2017

Monday 8:30 AM – 8:30 PM
Tuesday 8:30 AM – 8:30 PM
Wednesday 8:30 AM – 8:30 PM
Thursday 8:30 AM – 8:30 PM
Friday 8:30 AM – 8:30 PM
Saturday 8:30 AM – 8:30 PM
Sunday Closed

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M Mc

19 December 2017

My experience here exceeded my expectations. I was assisted by Tony Juarez and he was polite, professional, and very helpful. He was open to different methods of communication - phone, text, etc. I was pressed on time but his help made it very easy to come in- view a car, take it home for the eve, and signfor it the next day. The whole process took less than 2 hours and Ford credit had a incredible rate! In the last 10 years (My hubby or I normally get a new car every 2)have purchased my Fords from another local dealer but I will never go back there now that I’ve had then opportunity to do business with Mac Haik’s. I will be shopping for a new driver in our house within the next 9 months and I’ll be doing it here!
Nydia Martinez

12 December 2017

I cannot say enough about the service department here. First and foremost everyone is so pleasant to work with and you can just feel that this dealership is not like the others. I had the fortunate opportunity to work with Walter Gomez Jr. in the Service Department. This guy definitely goes above and beyond to not only make sure that your car is being taken care of but that you feel at ease with everything that is being done. He is very clear and concise with all the details and is willing to review anything and answer all questions. Most of the time I would avoid taking my car to a dealership to work on because I always felt like I was being handled in one way or another but working with Walter has definitely changed my way of thinking. He definitely has a customer for life right here and when it comes time for me to purchase a new vehicle I already know which dealership I will be going to. Thanks again Walter!!!
KC Rodriguez

30 November 2017

Went in recently for an engine light. Best Experience I've had in a service department in a very long time. Michael was extremely respectful and extremely helpful. Took care of everything for me during the entire way. I never had a moment that i did not know what was going on with my car. Got everything situated with my warranty and got my Mustang back on the road in lot less time than i expected. It is because of him that i will be coming back to the service department and recommend this dealer to my Family and Friends for everything that they might need for Service and Maintenance. Thanks Mike.
Miguel B

20 November 2017

An updated review November 2017.

I bought a 2014 Mustang and my first oil change was free so I brought it to the dealership. I have always changed the oil on my own cars, but after that first oil change I continued to bring it back to the dealership. The service is excellent and the prices are great as well. I traded in my Mustang for an F-150. Now I have an 17 F-250 6.7L diesel and I continue to bring it to the dealership for oil changes, cleaning of the injectors, etc. If you want great, fast, and professional customer service then this is the place to have your vehicle serviced and maintenanced! Thanks, Carlos!!!
Mercedes Villarreal

24 October 2017

I took my car to the body shop for repairs from an accident. Edgar was the case manager for the repairs. He was very professional and courteous. He called with updated information throughout the repairs. My vehicle was ready when promised. I was very pleased with the repairs. I hope not to have to take my car back to a body shop, but if I do, it will defiantly be with Southway Ford.
Jordan Wenk

21 October 2017

The Internet Sales Manager, Mike, answered all of our concerns and issues. He was very understanding, and I appreciated him taking time to speak with us. Ryan in the service department was awesome. He was able to get us in and out very quickly. The new bumper guard looks amazing and the back cargo mat and cover complete our new Ford Edge purchase!
Aunjulie Valle

20 October 2017

If you ever go to customer service ask for Brian Rosales. He is very professional and knows his stuff. He actually helped me get a set of new performance tires at a real decent price through fords credit, didn’t even know that was possible.. Great guy!
Stephanie Evans

16 October 2017

I recently purchased a new Ford Escape and my reverse camera went out. Ray at the service department was very upfront about the time frame and was able to get me a loaner for the few days my vehicle would be in for service. While waiting for the process to be complete all of the employees were very attentive asking if My two month old or I needed anything. Ray also gave me day to day updates of the diagnosis and status of my vehicle. Southway’s team took a negative situation and made it a positive experience. I recommend their service department for any of your needs. Thank you Southway camera is working great!
Steve Pugh

21 September 2017

Excellent experience purchasing a truck ! I was in need of a new truck and contacted all Ford Dealerships in the San Antonio area. Explained to each what I wanted in product and price, list the features so I could do the comparisons. Who ever put there best foot forward would get my attention.
Very few followed thru with request a few dealerships wanted to play the come on in I have what you want game. No games at Mac Haik’s Southway Ford!! Jeremiah Gonzalez did an excellent
Job at finding not just the right truck in model but in price. He was a straight shooter in fact everyone I
Encountered at the dealership was nice and cordial.
I suggest anyone interested in purchasing a vehicle
Just take the time and drive south. I live north of 1604 was well worth the drive!!!
Cory Anastasi

10 June 2017

My experience with Southway Ford has been very regretful. They claim to be a volume dealer, and have no doubt, you are on an assembly line. It may be a fast-moving assembly line, but you are one of many on what feels like a slow-moving train. Once you do finally make your way to the finance department you will be hounded by the finance manager to purchase premium levels of extended service and care plans along with many other options ranging from wheel protection to theft protection and everything in between. The constant nagging and sales pitching will continue for the entire length of your time with the finance department, and you will be told that if you decided to cancel you may do so at any time, so no risk if you change your mind. If you do succumb to the continuous badgering you will find that no paperwork, with the exception of your contract, is provided to help you understand what you have just been convinced to purchase. If you do decide to cancel any of the extended add-ons you will find that it’s nearly impossible. You’re going to be asked to complete forms that are not available, and to bring the vehicle to the dealer in order to verify the mileage, even if you have just driven the vehicle off the lot. You will not find a guide to cancellation, and you will find that every roadblock is put in place to prevent you from cancelling these add-ons that you were told were so easy to cancel if you were to change your mind. This is not an honest dealer that will support you, and they will go out of their way to mistakenly take down your email address in order to delay their cooperation.

Additionally, before leaving dealer I had a few accessories installed. Normally I would not do this at a Ford dealer where pricing can be a bit higher, but it was convenient at the time. Without going into great detail, I was not able to check the functionally of the accessories before leaving with the vehicle, but at the surface everything looked to be in good shape, and I was assured that everything had been check by the two sales representative that were assisting me. When I got the vehicle home I realized that there was a defect, and the instillation that I had just paid for had not been done correctly. Very poor workmanship and attention to detail when you’re paying a premium price for service.
Annabel Lee

06 June 2017

Joe R. & Josh G. greeted me when I arrived. They were friendly, understanding and listened to my needs & concerns. Josh walked me through the entire process by explaining, describing & providing great information about each model. He made this purchase as easy as possible for me. They helped me out significantly and answered every question without hesitation. Ruben M. walked me through the final process and he was thorough in explaining each form I signed. Thanks guys!
Denise Andersen

05 June 2017

Just bought a new F150. Anthony Martinez is a great salesman. He is very knowledgeable and has great customer service. This is our second vehicle we have bought from Anthony at Mac Haik's Southway Ford. If you are looking for a new or used vehicle, I recommend you go see him.
Ian Davis

11 May 2017

No hassle deal. Offered fair price for my trade-in and gave me a great price on the new car I purchased. Service department is just as easy to work with. No hassle and absolutely nothing shady about this place. I will definitely be purchasing my next car from this business.
Davis Moore

17 March 2017

Experience was bad start to finish. Came in, asked for Jeremiah who had contacted me after I submitted an online inquiry about a new F150. Waited 30 minutes, started to walk out, the receptionist asked "you're still waiting for Jeremiah?" even though I had been sitting in the waiting area right in front of her the entire time. Told her I wasn't going to wait anymore and left. A few minutes later, received a call from Karen who asked me to return, and I did. Spoke with Alfred about a new F150, test drove, sat down and discussed numbers. I was offered rebates, as well as 0% APR for 72 months. Needed time to think, so they let me take the truck home overnight. This was very generous of them and I appreciated it. However, in the morning, I was told that I could either have the rebates OR the 0% APR for 72 months. When I insisted that this contradicted what I was told the night before, the salesman played dumb. I asked for my keys back for my trade-in, and left. I needed time to make my decision overnight, and I reflected on that decision based on the information I was given the night before. As I was signing the paperwork, this information changed. Not only was it changed, but the change was never acknowledged. This seems incredibly shady to me. Had the salesman approached me saying "I gave you wrong information last night and I apologize, however I would still like to work with you and I would like you to tell me what I can do to make it right" then I may have proceeded. Instead, the salesman changed the terms overnight and played dumb when I brought it up. This reeks of either incompetence or dishonesty. I was completely ready to buy the truck, but I have no interest in working with a dealership that thinks this type of business practice is acceptable. I'm sure their customer service department will respond with a generic message to my review. I have never had this type of bad experience with a dealership before, and hopefully I never will again. I will definitely never even try to work with them again.