I bought 4 cars from M&I over the last 10 years, I was happy every time. Overall I saved quite a bit compared to the dealers around them, also they were direct and straight forward which I appreciate Thanks, Jackie S.
I called about about a car. The representative on the phone was very rude. I did what they stated to do, called back, they again were very rude. I let him know I did not appreciate the disrespect and attitude, he continued, I wished them the best of luck and hung up. I would not shop there as the treatment of people is not acceptable. I gave them a 2 as I believe the vehicles are reasonable, but never got there as the customer service is unacceptable. This post has nothing to do with the trade in value. It is entirely about the poor treatment on the phone. Price wise we would have been able to work out terms, treatment wise no. Shop at your own risk.
I sincerely apologize for the poor review. It was an honest mistake. Your dealership handled the title change, because the elderly owner was deceased. The car was then sold to a different car lot in Skokie. I'm out of state so that didn't help the confusion. Here's a 5 star for my stupidity. Very sorry.
Great experience!!! car Flex in to pick up my 2012 Audi A6 from Florida and when I got there the car was just as described by my sales person. Love the car and will buy my next one here
I'm buying a car for the third time on M&I Motors dealership. Always get a very good service. I'm very happy with this. if my friends ask where better to buy a car, I always say in M&I Motors
We had a great experience purchasing a Jeep from M&I yesterday. We worked with Sherry; she was very friendly and super easy to work with. Seems like they normally deal with higher-end cars which made me feel good trusting the Jeep we purchased was a good car. We had to wait a little while to talk to the finance person but it sounded like he was trying to catch up on some things so not that big a deal. I would definitely recommend this dealership - everything was very clear and easy to understand.
I was referred to M and I Motors by a close friend who had recently bought a car there and was helped by the sales associate Kurt. She expressed rave and positive reviews about the lot and the associate that helped her with her purchase. Upon meeting Kurt he was nothing short of amazing. I had recently gotten rid of a car that I had for 15 years. I expressed to Kurt the importance to buy not only a nice car but one that would be more than dependable, spacious, great mileage, longevity, and a car that was stylish but also comfortable for my three children as well. Kurt was very patient with me and my indecisiveness. I respected and trusted his professional opinion on all the cars that I was interested in. With Kurt's help I purchased a 2016 Jetta and I am in love with it! It's spacious, stylish, comfortable for my children, conserves gas, and highly dependable. Not only did Kurt just sell me a car, but he explained to me what it will take and the maintenance that my car would need to increase its longevity, because that was the most important thing. He explained what needs to be done on a monthly and bi monthly basis, also specific oils that are great for my car so that I won't let anyone just put anything in my car. I highly recommend M and I Motors, the lot has so many choices, and I highly recommend Kurt's services! He never let me deviate or settle for any car just for a sale. He took his time and found a car that was everything I wanted.
My experience at M&I motors was absolutely amazing. I highly recommend Kurt one of the car sales reps. He was professional and very helpful. He was there every step of the way answering all my questions and concerns. Thanks to Kurt I was able to drive off in a beautiful Lexus. I would definitely recommend M&I to my family and friends. Thanks again M&I motors!!!
Worked with Kurt or Kirk, whatever his name is. Seemed very uninterested, like I was wasting his time or something. Why bother talking to me if you're not looking to make a sale? I was looking to buy a car that day, but decided to take my business elsewhere. Easily picked up on his cues to talk down my trade before even looking at it and talk up their vehicle as if it's the last one on earth. Pretended like everything was out of his hands in regards to negotiation, like he's just some cashier at Walmart - this isn't my first time buying a car. Really small parking lot. Sat in the 'lobby' (a sofa) for 20min before being helped. Crappy experience.
Buyer beware! All I look for when dealing with a used car salesperson is honesty That was certainly NOT the case in my transaction with M & I Motors. For a dealer who claims 90% of their sales come via the internet I would think they would go above and beyond to make sure when you leave their lot you would be satisfied.
I contacted Sherry about a vehicle that fit the description of what I was looking for and the price looked fair. Over the phone Sherry alerted me to some chips of paint out of the hood on the vehicle but promised that when I came to pick it up the next day they would be touched upnot the case. Sherry was off the day I picked up the vehicle and I ended up dealing with Joel who was unaware of Sherry telling me that they would touch up the paint so he said they would send me some touch up paint. The vehicle was pulled up, dirty and Joel seemed offended that I asked that it be washed..
I then noticed it didn't have floor mats and Joel and another sales person said "no problem", we'll send you floor mats with the paint. Assuming I was dealing with honest people I left.
After several weeks and no paint and floor mats I emailed Sherry who again said they'd send them and that was only after she ignored my first email and when I emailed again she finally responded and said she had been on vacation.
After another month and nothing I emailed Sherry and I'm sure because I mentioned I was going to post my HONEST account of my dealing with M & I I did receive a crappy black rubber set of floor mats (Interior of car is Tan!)still never receive the touch up paint both she and Joel said they would send.
I'm sure Joel would reply to this that this was a used car and sometimes there are defects in the paint and no floor mats.point is don't flat out lie to your customers. I have the documentation.
Top notch service from Erik. He picked up my son from the airport, had the car ready and detailed. Had him out in no time. By far the best car buying experience for my family. Great job Erik!