Best Toyota service center & dealership in the northwest suburbs! Shannon always goes above and beyond to provide the best service experience. Their shuttle service is also super accommodating and makes it easy to drop off your car and carry on with your day. I highly recommend Arlington Toyota if you’re looking to service your Toyota. I would also like to mention that Matthew in sales will make sure you’re taken care of if you’re looking to purchase any car. Hands down the best Toyota dealership with the best people.
I was a customer at another Toyota dealer for a long time. Unfortunately they did not solve a problem that I had and I sought out other help. I came to Arlington Toyota for some body work and they did a super job, so I decided to try the service department and honestly they were OUTSTANDING!! From check in to pick up I was kept informed and any questions I had were promptly addressed. One person in particular deserves extra special praise and that is your service advisor
Shannon. She was AMAZING! Please let her know how SPECIAL she is!
The salesman and dealership was very easy to work with quickly selling me my new used Highlander. They cared about selling me a great SUV by investing $1300 in it so it will run properly after purchase. They also made a mistake in their advertising stating it had a hitch which it didn’t have one. They didn’t have but they decided they wanted to add the hitch for $700 on their dime.
Remarkable from start to finish!! Such a friendly and welcoming crew!
Not only did they find my problem they fixed it!! PLUS some! Drives much smoother and purrs like a kitten ☺️!
Great communication even a video showing what they replaced very professional!!! They knocked it right out of the park!! Top Notch!
Have only come here for service. Good service, fairly quick. Nice lobby/waiting room. Recommend asking for Paul. Very upfront and honest service rep. He explains what needs to be done and what can wait, very pleased with his customer service.
UPDATE 2020:
I have been coming to Paul for close to 3 years now. He is always honest and easy to work with. Always recommends only what needs to be done and tells me what can wait. Even when they are busy Paul does his best to get me in the service center when they are ready for me and completes the service in a timely manner. 5 stars all around
Bunch of Scammers Please be aware of this dealership! Financial service is scam. They are just trying to make money.
Don't pay for any extended warranty or certification. Negotiate with them and you will get it for free.
Worst Dealer in Chicago land area or may be in entire United States. I went to purchase Toyota Sienna there. I liked the vehicle so I finalized the price and proceed further for purchase and financing the vehicle. I was told by the sales person "Roman" that I can do my first maintenance over there and then after I can go to another Toyota dealership for further maintenance which was included in the warranty. Also, He told me that I can pay my down payment of $4500 with two different credit card as they have limit of $3000 per credit card. I agreed to that and then he collect all the information and run my credit for financing. After half an hour of wait I was send to finance service and the financial Analyst called me in and told me that interest rate for first time buyer is too high and you r rate is 6.99%. Also, he was forcing me to purchase extended warranty for $2800 extra. Interest rate was bit high than what I expected so I told him that I will give some money for deposit and hold the vehicle for couple of days so I can finance it from outside. He declined my proposal and told me that he can not hold the vehicle. So, I decided to leave without purchasing the vehicle due to high interest rate. Then he said that he can do 4.1% and I again agreed to his condition as I wanted to purchase the vehicle. Financial Service member then started working on the documentation and after all the formalities was done he asked for down-payment so I told him that as per conversation with sales person "Roman" here are the two credit cards I would like to use. He told me that you can not pay more than $3000 with your credit card. I told him that I already spoke with your Sales person about this matter and he was agreed to it. So, Financial service guy called sales person "ROMAN" in his office and then Roman came in and said that he forgot to tell us that credit card limit was $3000. I told them that it was not my fault and I clearly stated that I can only do my payment with credit card so now what do you want me to do. I was told that they cannot do anything so I left the dealership without purchasing the vehicle.
I spend almost five hours at dealership for nothing.
I couldn't decide what would be the right vehicle for my son. We visited few dealerships in the area without having anything particular in mind. When we arrived at Arlington Toyota it felt different than others places. Our sales consultant Olga was very knowledgeable and helpful. She made this car buying process the best I had in many years. My son really likes his new corolla. I will definitely buy another vehicle from Arlington Toyota in the future.
Perfect experience buying my second car!!! The staff are very friendly!! My sales person, Olga Rusnicova was most incredible! She went out of her way to find us the best car at a great value! She was more than informative and made me feel more like family than another customer!!! I would recommend to anyone this dealership and especially- Olga! Will definitely be purchasing more vehicles from her! I love my new car!
Olga made my experience amazing! She was so friendly caring and knowledgeable it was amazing! Alan S made my financing process a breeze and got me payments that were way lower than expected! For a first car buying experience I couldn’t have asked for a better salesperson or finance manager! Outstanding and highly recommended!!
Olga was simply exquisite. She helped me through the purchase process quickly and efficiently and has a tremendous amount of knowledge about the Toyota lineup of vehicles. She also helped me understand the best financing methods and extended protection coverage options. Her insight and ability to help me with making decisions was something I have never experienced before in a dealership environment. Don't see anyone else, I won't. She fought to help me get a great deal and has a huge heart. I will be coming to her for all of my future purchases.
Buy from Arlington Toyota. This was my first time purchasing a new car. The salesman made this process so easy. Told me positives and negatives of the vehicle. If you bring in your internet price quote this will make the process a lot easier. No haggle just a fair purchase price. I truly enjoyed my experience, and I will come back again!
We went here after trying a few other dealers. The sales person Olga spent a lot of time patiently explaining the features of the car (a RAV4) to my wife. I give good marks to her for customer service. The negotiation and paperwork went smoothly.
We had done our homework. So we got the price we wanted.
Alex made the process of buying a car very smooth and stress free. I have been through the car buying process many times and this was the most pleasant experience of them all. He was very transparent with pricing and helped me get exactly the price I wanted. He addressed all of my concerns and took extra time to sit down and make sure that I knew how everything works in the car and to set up the bluetooth and voice recognition.
We are pleased with our vehicle, but not with everything that was tacked on that we didn't notice. They had us in the financing department for hours during a cubs game (great distraction) and talked to us like we were family. It wasn't until later that we realized they added on things we didn't ask for and our down payment wasn't even taken off the total. READ ALL THE FINE PRINT AND ITEMS ON THE FINAL BILL.
This was our second purchase from Arlington Toyota (AT) in the last 2 years. Very busy Saturday, but someone was waiting to greet us when we walked in. Rob Goldberg was our salesperson, and even though he is new to AT he's a seasoned car salesman, and was very knowledgeable when it came to the Corolla and Camry's we looked at. It was a very long afternoon, but Rob was patient and helpful with his thoughts on the cars we looked at and test drove. After we came to a decision on the car, Rob walked us over to the Finance Dept. where Matthew and Derrick were very helpful and did there best to finish things up in a timely manner. The whole team was very respectful of our wishes, courteous, and made the car shopping experience a positive one. Definitely ask for Rob when you are car shopping, he'll take care of you. Despite the fact that he's a Miami Hurricanes fan, we'll give him our business again!
Excellent Service. Customer Satisfaction guaranteed if you are reaching out to Sales Person CHRIS ARNOLD & Sales Manager ALI.. I had a very very good experience with these two persons and both of them explained everything in detail and Chris was patiently answering all my questions one by one and ensured am satisfied with his answers. Gave honest opinions in most of the scenarios which I faced and helped me to take a correct decision. Ask for both of these individuals in Arlington Toyota and am sure they will fulfill your expectations 100% both the detailed information's(PRO & CON) about the car you wish to buy and also will ensure the best price in the market comparing to other competitive dealers. Because of this I have referred one more friend of mine to Chris and Ali and he also bought the car with 100% satisfaction like me. APPROACH CHRIS & ALI in ARLINGTON TOYOTA AND GET THE CAR YOU WISH WITH FULL SATISFACTION :)
I bought a Toyota Camry LE 2015 recently from Arlington Heights and fill satisfied with my purchase and the dealership I bought from.
First, the dealership is big one, so that you can find a variety of options. Second, talking with the staff was easy. Aziz Ali, the person I talked to was indeed knowledgeable man I met while I was shopping around. He helped me with choosing the car I’m looking for and offered me flexibility in choosing. I mean when I’m buying something I always rush and tend to make mistakes that regret eventually. He was extremely professional and patient to go through all cars I picked and made sure I checked the Car Fax report and test drive. But what really surprised me was the financial part of it, he offered me an APR rate that was way better then what my Credit Union offered me. I think the financial part always play main part in buying.
In General, give high rate for this dealership, excellent staff and variety of options.
Honesty and humanity would be the first two words I'd use to describe my car buying experience at Toyota Arlington. The sales associate I worked with, Kevin V., was nothing short of sincere during what would typically be classified as a hectic period in one's life. Kevin, and his team, treated me like a human being, not a buyer, throughout the entire process, and presented me with honest and fair quotes (which I knew to be true after verifying from a family friend who owns a Toyota dealership in Maine). Not only did I feel comfortable purchasing from the team, but I actually felt good being able to help them reach their sales goals. If I ever get the chance, I'll be recommending their dealership to anyone in need of a new vehicle!
Also, they have 54 bays for servicing cars, which can help minimize wait time during a service!
Went here with my wife and wasn't really keen on the cars we were test driving. Then, our salesman, Ray Ghaffari, was very helpful and listened to what our goals behind purchasing a vehicle were. He then showed us a car that fit everything my wife and I were looking for, but we didn't request to see the car - this was all him!! That's how it should be done - advise, not sell! Well, he definitely got the sale and it was a great deal. Ray and his sales manager, Jim were very attentive to my wife and I and provided EXCELLENT service! We will be recommending to friends and family!
Best experience I have ever had at a dealership! I did not feel pressured or as if I was being taken advantage of. Everyone I spoke to was friendly, personal and kind. Arthur was my salesman who introduced himself to me kindly and respectfully from the start. He was sweet and a complete gentleman, dressed professionally and answered all my questions. Chung, what an outstanding salesman, you provided comic relief and a comfortable atmosphere, thank you for helping me every step of the way. Jim (finance) your jokes had me laughing and I hope you get to go out on your boat sooner rather than later! Thank you for all your kindness, professionalism and helpfulness in getting me into the right car. I highly recommend Arlington Toyota to everyone!