Reason for 4 out of 5:
Been actively looking for a car for over a year, driving around a very old car in the meantime. Originally looked at a different Trim of the car I bought, but saw a higher Trim available, Used with low miles for about the same price as a new car. Gave Rosen a call since it was a fresh listing and the customer service over the phone was exceptional. Took a trip after work down to Rosen, met with the representative I spoke with over the phone and was very pleased with the customer service he and management gave me. Negotiations went well, did not feel pressured. Ask for Al, he should be able to help you out!
I had not purchased a new car in 15 years. Thus, I was dreading what I thought could be an unpleasant experience. Not so at Rosen! Scott Levy and John Hutton were awesome! There was no pressure to buy, just clear information about each model I looked at. Once I purchased the vehicle I decided upon, John went out of his way to make sure I understood each of the features before I left the dealership. He even offered to stop by my house to synchronize the garage door opener with my garage door. What more could I ask for! I give the staff at Rosen Hyundai 5 plus stars—it was a great experience!
Can i just say; I am over the moon happy!
Henry called me right before Thanksgiving, asked if i was interested in trading in my 2015 Santa Fe Sport ( which i had leased three years earlier from Rosen)
I walked in the show room three days later expecting to hear a sales pitch and possible having to pay more than i wanted; instead i got a brand new (38mi) 2018 for only 8$ more to the current monthly payment! when he said "trade" he meant it! i gave him my 2015 took home a 2018! same package!!! it really was that easy!!
let me also say that I feel that I have made a new friend in Debra Campbell!!!!! thank you!!! thank you!!!
it was a pleasure to work with these two!!
This is our second purchase at Rosen. We traded in our 2014 Santa Fe Sport for the bigger 2016 Santa Fe. Jared Shaw and Jed Settles were awesome!! My experiences servicing our old car were always positive.
Update Nov 13 2017
We upgraded to a 2017 Santa Fe Limited Ultimate.This is my second experience with Jared Shaw.. he makes it fun..and enjoyable to buy a car and best of all..he doesn't waste your time and is super timely in keeping up with his customers and returns calls in a timely manner. He is a real asset at Rosen. I keep coming back because Hyundai keeps getting better and better and adding more tech and toys..but also because of the people that work at Rosen. Thank you also to Yaseen Ali..very professional and made it an enjoyable experience.
I just recently purchased a 2017 Tuscon from Rosen Hyundai. I have to say that it was quite a pleasant experience. I worked with Richie, and he was just awesome! He is not the pushy sales-type at all. He's just very down to earth, and personable. He answered all of my questions, and when I couldn't think of any more, he offered a lot of detailed information that I didn't even think to ask about. He wanted to make sure I was comfortable with my decision, and made sure there would be no surprises. I really appreciated the time and patience he showed me. I would definitely recommend Richie to anyone shopping for a new car.
Amazing! My sales person was Jon Meuhl, and it was the smoothest experience I've ever had at a dealership. He was so up front from the first email he sent me when I was just inquiring about prices. He then helped me reach my goal as far as what price I wanted for my budget, we figured out all the paperwork from home and all I had to do when I went in was sign paperwork with the financing dept, who were also great. Jon walked through the entire car with me, helped me set up my phone and answered any questions I had. He is amazing and so is Rosen Hyundai, reach out to them before anyone else!!
For a few years, I have been dreading buying a car because, frankly, I don't like haggling over the price. My brother-in-law had seen an ad for a 2017 Sonata for a great price with many incentives at Rosen and encouraged me to go look at it. Mike Becker, Salesman, confirmed the incentives and Frank Favela, Sales Manager agreed to give me a good price on my 22 year old Toyota Camry. I had to think about it because I wanted to discuss the purchase with my financial advisor. He agreed that it was a great deal and I went back, albeit a bit nervous that they might not stick to the incentives and price. Great was my surprise to discover that they did keep their word, but the whole process was never easier! Both my salesman, Mike, and the sales manager, Frank, were friendly and knowledgeable during the whole process. Mike went over the details and conveniences in the car and helped me sync my cell phone with the blue tooth. I was well informed about the car, all my questions were answered and the customer service can't be beat! Financing the Car was easy; Debra was a joy to work with and she was extremely helpful. The Service Manager, also named Mike, answered concerns I had with assurance and knowledge. He resolved an issue very quickly and I was well taken care of. I'm recommending Rosen to all my family and friends! Thank you! I love my car and have no regrets retiring my Camry!
My experience at Rosen was very good I bought a 2017 Tuscon and love it this is the 3rd brand new car purchased from Rosen. My salesperson Mike Becker was awesome he answered all of our questions and concerns. Mike Becker had patients and was very professional I felt very comfortable with him. He walked through the features of the car with me was very satisfied, I will definitely recommend him..
Buying a car was never easier! We agreed on a price before I walked into Rosen. Test drove the car and the price didn't change, no haggling. Everyone was friendly and knowledgeable. I was well informed about the car, all my questions were answered and the customer service can't be beat! I'm recommending Rosen to all my family and friends! Thank you! I love my car!
Just purchased a 2017 Tucson SE Plus.Mike Becker was wonderful to work with, along with everyone else I spoke with at the dealership. Was a painless process.
I had the best salesperson. Dave Schultz could not have been better. This is my 3rd car from Rosen Hyundai and everytime it seems to be better than the last. I would recommend this dealer if you want to have the best car buying experience Thanks again to Dave and also Debrah Campbell for taking such good care of me.
Just bought a new Ioniq hybrid, easily the best buying experience I have ever had. Mike Becker was helpful, no nonsense, and treated me like a person not just another commission. Finance was painless, and the service department had my car 100% ready for me faster than I could sign the papers!
Got a great deal on a used Ford Escape! Dave S and Deborah were easy to work with, helped me get financing, and I left feeling like I got a fair deal. The buying process was good, but the service after the purchase was even better. They make sure you're happy before and after the sale. I highly recommend Rosen.
Overall ANOTHER very pleasant experience. This is my second buying experience from Rosen. There were closer dealers, but I chose to go the extra miles back to Rosen based on my previous purchase. I am glad I did. My salesman was Gregg Esptien. He was honest and to the point. The whole process was very quick and efficient. No pressure tactics and I am happy with my purchase of a 2017 Santa Fe. I will be back in another couple years. Thank you Rosen Hyundai and especially Gregg for making me feel at home and not taking up my entire Saturday.