We live in Oceanside, CA and last week Thursday we were evacuated from our home due to the Lilac Fires. Exhausted, not knowing what was going to happen and after no vancancies at 3 other hotels we ended up at the Laguna Cliffs Marriott. We received outstanding service! Richard at the front desk was kind and got us a room quickly and even offered a late check out so we had a little extra time to figure out what we were going to do and get some rest. The valet Blake was so very helpful and kind. They both showed great concern and caring for our circumstances. We can’t wait to be able to go back under better circumstances and enjoy this beautiful resort!
Amazing. The staff is awesome. From valet parking guys , check in people, to the bar tenders, room service & house keeping. Definatlty recommend. Much better service than the Ritz Carlton we stayed at in Denver 2 weeks ago. Service & accommodations worth coming back too. Great location! We are Marriott Members stayed 12/2-12/4.
The property is really nice and the room I guess was decent. However, the biggest issue was that my room didn't seem to to be cleaned at all. There's was candy stuck on the floor and a piece of hair in my tub. I didn't have a chance to switch my room or complain because I was running late to an event. With the amount of money that was spent on the room, I expected it to be cleaned to regular standards. Except I got worse. Don't know if I'll ever go there again. TBD.
The hotel property is beautiful. Woman at the front desk was very professional and friendly. She gave me a beautiful upgraded room with a great view of the harbor. Had drinks at the bar and it was a great embiance. Had meetings here and wasn't thrilled about the meeting space. We were a small group of about 15 people and they put us next to a very large group. The other group was so loud we had to ask to be moved because the noise carried so much from the other group.
Meanest nastiest valet service I have ever experienced. Fortunately the valet service is a separate business from the hotel because the hotel is beautiful food is fantastic and the staff is wonderful. If you are just going there for dinner or lunch park in the parking lot below and walk so you don't have to deal with the miserable valet. The hotel is five star I only gave it four Star because if you are staying there you're stuck with the nasty valet service. It would behoove the hotel to make a change
We were in Vegas on Oct 1st and we were supposed to stay until the 3rd. Ultimately, we made the decision to leave Vegas early for a few different reasons. We didn't know where to travel to before catching our scheduled flight home and decided last minute on Laguna. It had been a long 24 hours and we didn't have any reservations. The gentlemen at the front desk were super friendly, accommodating, and sincere. After a long day, they made us feel comfortable. The accommodations were fantastic with the rooms being very clean. Everyone we came in contact with went out of their way to make us comfortable. We would definitely stay here again.
The rooms are amazing! Stayed on the 4th floor with and the view of the bay was incredible.
Tip if you have the breakfast voucher, you can either use it at the buffet, or at the in hotel Starbucks. One day I went ahead and ordered a coffee for the morning, one for later, and some protein power bars to bring with me for the day since our group was in a rush to leave the hotel, and I wouldn't have time for the buffet.. Great value!
The location for the hotel is beautiful. Dana Point was great. The hotel itself is very nice and very clean! Got in quite late, ordered room service, and had a delicious meal delivered to me very quickly. Only stayed for one night but had a great experience.
Certainly is a great hotel and fantastic location, but beware of the parking scam that will cost you $40 ($37 plus taxes) a day. It says "Valet Parking" in the fine print, but doesn't say that you MUST use the Valet service if you want to park in the adjacent garage. Check-in staff gave me vague directions of where street parking was located and lied saying "there's only about 10 spots and if they're taken you're out of luck." Gee thanks Marriott staff. In fact I had no problem finding a spot for free overnight parking on any of the days we stayed. If you choose to self park overnight, just be prepared for a very pleasant walk of 10 - 15 minutes. We did that and found much better ways to spend $200 than to give it to Marriott to valet park my car. This issue irritated me way more than it should have - but now it's off my chest!!
The other irritant was the noisiest room air conditioner you've ever heard and the fact that you could not have "fan on constant" all night, to provide some 'white noise' to cover the guests coming and going all night or the service corridor and elevator dinging. I should have asked to be relocated, but, after everything is all unpacked it is kind of a hassle.
What a wonderful hotel, beautiful rooms and the views are stunning. They have bent over backwards for stellar service. The only complaint is they charge a 25 dollar a day resort fee which is acceptable but then it's a valet only hotel and parking is 37 dollars a day on top of the resort fee. Very steep.
Beautiful view, nice staff. had to choose valet as they don't have self parking and I didn't like that the gym was so far away and (I think) in another building than my room. the room service was great and the room was pretty awesome. I'd stay here again.
We had some rooms here the night of our wedding. It's spacious and in a fantastic location overlooking the harbor. Definitely one of the best Marriott hotels I've ever seen.
Beautiful view and very easy access to the parks. Parking and resort fees are pricey though. We enjoyed the bike rentals and other amenities offered though. Rooms are decent and clean. Robes are provided and other standard spa fare.
Everything about our overnight stay at this hotel was excellent! Our receptionist, Tayla, was superb. The concierge was extremely helpful. We were even greeted by the hotel's cleaning staff with smiles and pleasantries. The room was bright and cleanwe scored one on the second floor with a patio and partial ocean view. In front of the hotel is a park with benches and a couple of bocce ball courts. You can easily walk down to the waterfront at Dana Point and grab a bite/ drink and hang out. It takes less than 10 minutes down the paved path and stairs. It's a great place to stay if you're catching the ferry to Catalina Island the next morning.