Overall a great location with good employees at the helm. I would have awarded them 5 stars but the exhaust fan to our bathroom was out of order throughout our stay. The staff offered us another room but we loved our room.
The room was clean and house keeping did a good job Also the room has a mini bar available that is fully equipped.
Keep in mind that any snacks or beverages available in the room are not free. You will be charged.. I will definitely consider staying here again in the future. Lastely the hotel is located next to the arena for the Boston Celtics and Bruins. worth it.
Really enjoyed my stay here. In a great neighborhood with a cool theme. Restaurant and bar in the lobby is cozy with great decor. Service was excellent.
The hotel is great. They have a wine complimentary happy hour every day. The staff are friendly and helpful. I gave them 4 stars only because the cleaning staff missed out on mould on bottom shelves in bathroom and you could see it when taking a bath. Also they didn't top up my shower gel although it was empty.
The location was perfect, but wouldn't spend the money on this hotel. There was a birthday party going on next to us (they even had a sign on the door). I called the front desk because of the noise but it didn't make any difference. In the morning they insisted they went up to the room to ask them to be quite, but they 100% did NOT. Very disappointing for a "high end" hotel. I would rate lower, but the bed was comfortable, hotel was very clean and the location to Metro was great.
We stayed at the Kimpton Onyx prior to the Lionel Richie and Mariah Carey concert. The location was perfect! Just steps away from TD Garden. Before the show we had dinner in the Ruby Room which was delicious! Our entire experience was wonderful and the staff took great care of us. We highly recommend this hotel!
The staff is gracious & genuine. There are a lot of things I liked about this property: great coffee, daily wine social hour (sadly I missed each day), boutique decor, and proximity to T to get to the places we had plan. I felt safe walking back even late at night & even with active night life across the street the room was quiet. The property is pet friendly and while I'm not a pet person myself there was nothing about this policy that interfered with my enjoyment. Our room was very clean. This was our first time staying at this property. I really enjoy the brand personality and was thrilled to see the staff matched. Ryan & Caitlyn were especially helpful. I highly recommend joining the Kimpton Karma loyalty club. This will be our preferred hotel for future Boston stays.
Nice location but very pricey for the very small room. Not recommended for family trip. Didn't help the elevator was out two evenings. After a long day of walking had to climb 5 flights of stairs to the room only to find they deactivated the room key. Staff wasn't very concerned about the inconvenience either. I wouldn't stay there again.
I feel like I could write a book about how fantastic this place was! I consider myself pretty picky when it comes to where I stay. This truly has a boutique environment. The staff are just outstanding. I felt like I was staying over a friend's house the way that they kindly treated their guests. I found it very clean and the best part was how very environmentally responsible they are. The icing on the cake is they are in a fantastic spot to walk around the city. I know for a fact I'll be staying there again when I come to visit Boston.
Free cold brew on tap 6-10AM, wine hour 5-6, and yoga mats in every room. Staff was very welcoming and attentive after fire alarm went off in the early morning. Great location 10 min from Faneuil hall and the north end. Room was small or else I would have given 5 stars.
Location is great, it is within walking distance of tons of great resturaunts and the water front. The rooms are great as well. I loved that they had full sized shampoo and conditioner, which is so handy when traveling with multiple people.
Great hotel; close to the North Station with links to the MBTA and AMTRAK, in a great location close to lots of amenities, restaurants and drug stores. Room was a great size, the bed was a great size and very comfortable. TV was a great size. Bathroom was modern and clean, Shower was a little underpowered but still good. Breakfast was a little underwhelming; small selection of warm food and a standard continental selection. However rather expensive for what was provided, would recommend eating elsewhere. All in all a pretty good hotel.
The staff was very welcoming and friendly. When we missed wine hour, they totally went above and beyond and brought some drinks to our room. Very quick check in process as well. Definitely recommend this hotel!
Difficult location to find. Wonderful service, and very fast. Rooms are old fashioned styled, yet very modern. Quite unique in my opinion. Very close to the TD Garden (walking distance), making it a wonderful place to stay if attending Celtic's games.