My wife and I came to this dealership after a rough experience at another, and it was a breath of fresh air. Our salesperson Zach was professional, straight to the point, and patient in answering our many questions. The dealership worked hard for our business, and was even able to find and ship the specific car we requested from Illinois. We are grateful for the opportunity to have a positive car buying experience, and look forward to keeping up the relationship for years to come.
After having a not so pleasant experience with another Hyundai dealership in the area, I was forced to start my search over again. Luckily that lead me to Keffer Hyundai. I called Saturday morning and spoke with Jon and explained him what I was looking for. Jon followed up promptly and patiently answered all of my questions and assured me I would not have the same experience I had with the other dealership. Jon and I agreed on a price and when it came time to make the deal, there were no surprises: THE PRICE WAS ACTUALLY THE PRICE WE AGREED ON!! I would highly recommend Keffer Hyundai.
I brought my 2011 Hyundai here after I had a very disappointing experience at the South Charlotte location. The Keffer Hyundai experience was excellent, from beginning to end. As soon as I called to make an appointment for repairs/recalls, a real person answered the phone--not a machine. She graciously helped me. Matthew was the gentleman who took care of me once I got there, and he was great. He listened to my concerns regarding my vehicle, even if I had trouble explaining them, and did his best to find and fix issues. He was upfront, patient, and honest. Thanks, Matthew, and Keffer Hyundai team. I may have to drive farther now to get to a Hyundai dealership, but your service is worth it. I'm not going back to the South Boulevard location.
As a young woman buying a car for the first time I had my reservations. When I first arrived I did feel as though they were not giving me a good deal but they soon realized I had done a little bit of homework. Charles was not my initial salesman but I commend him for quickly assessing the needs of a new customer that he did not start with and working out a deal that made me happy. Zac was also very helpful with following up when he noticed I had come back to the store and helped me set up my first service appointment. I actually look forward to building relationships at this dealership given the customer service experience I had. In general the team could improve it's approach. Car buying is already known to be a hassle for woman. A less aggressive and more complimentary experience would set this store apart as one that treats all customers well.
As I walked into the Keffer Hyundai, young man named Charles hold the door for me and he became my salesperson :-)
He was very cheerful and let us, me and my wife, test drive three times. They didn't have the car we wanted, but, they brought the car from other dealer and ended up driving home same day.
It was very relaxed, easy car buying experience and I would certainly buy Hyundai from Keffer Hyundai again.
I have purchased 3 Santa Fe's from Keffer over the last 6 years. I have always had my service done at Keffer. Had appointment for oil change today and I arrived 10 minutes early. One and a half hours later after going to service deck the 3rd times, I finally got attention! No oil change takes over 1 1/2 hours. I am disgusted with this dealership!
I had already gotten frustrated with the most recent purchase of the vehicle.
They have obviously lost their passion for good customer service!!! SAD!
Salesman George Athens was very personable, accommodating and easy to deal with, as was the Finance Manager. I felt very comfortable and had no apprehension at buying my first new car in 30 years. And the last one was a Hyundai too! I am very happy with the way I was treated and ended up with a great deal.
I came here because I hadn't narrowed down my search yet and needed to test drive a few vehicles. My previous car was a Hyundai so I felt comfortable going in to this dealership. We were immediately greeted by Shelene, who took us out to test drive several cars. It was a no pressure situation and she answered so many of my questions. David, the Sales Manager, was also very nice, even providing a quote remotely after I had left the dealership which allowed me to truly evaluate my budget. While I ended up not buying my car here because they didn't have the car I really wanted, I wish I could have bought it here because the Keffer Mazda I did buy from didn't offer the level of service I know we would have gotten from this dealership. Appreciate your work and hope to buy our next vehicle from you!
Great environment, excellent service, amazing prices and love the inventory they have. Loved that she was very patient in explaining everything to my sister and trying to help her find the nest option for her not just for the sale. That's very important as she's looking for her first car. Will definitely look to do business with them again in the near future.
I would like to thank my salesman William Young for the professional, courteous, knowledgeable service that he had shown through my simple no-nonsense purchase experience. He was extremely knowledgeable about the vehicle and all its options and operation. William is very friendly and personable and I highly recommend him if you call the dealership looking to make a purchase. He worked diligently with me through the negotiation process to make the purchase possible. William is an asset to Keffer not only because of his knowledge and experience but because of his consideration for his customers. Thank you William for working with me to make my purchase possible!
We came to Keffer looking for a specific car. Crazy full on a Saturday afternoon, we were asked to sit and wait.:( We decided to walk outside, and Brandon was walking across the lot. We told him which car we were looking for and he walked us right to it.and the lot was packed!!! He gave us great service and even though we did not select that car, he tried hard to find us another car. Brandon was easy to work with, very knowledgeable about the stock available on the lot. There was no pressure to "settle" on a car that wasn't exactly what we were looking for. I would ask for him again if I were looking at Keffer Hyundai.
Absolutely the best car buying experience even with buying 2 cars in the same day!!! George was amazing and rest of the staff were friendly. So glad we choose Keffer for our car buying experience.
I hate buying new cars because it is too timely, difficult, and costly. None of that applied to Keffer and George. Everything was easy, able to purchase quickly, and the prices were unbeatable!!!!
Want an incredible car at a great price? Go to Keffer and ask for George!!!!
Thanks Keffer and George for 2 amazing cars. We will buy again when we another car!!!
I drove in with a 17 year old vehicle and as I was stepping out of it, was greeted most warmly by the owner of the dealership, but I did not know that at the time. He connected me with a courteous and professional sales rep, Tom, and within two hours bought the car I had been looking for. A Hyundai Azera. 2013 with only 41800 miles, Certified and under warranty! Pearl Red exterior with tan leather interior. Fully loaded with a panoramic sunroof. It is absolutely perfect. And so was my experience at Keffer Hyundai on Independence Boulevard, Matthews. I love them all. Truly an awesome staff from sales to finance to service.
Would I ever deal with Keffer again. No I wouldn't. I have bought two cars from them. Service is sorry. To charge a diagnostic fee to see why my dash is lifting. All I was asking is for someone to come out and look at it. I was going to have to make an appointment and then pay the diagnostic fee. NO Thank you. Will never deal with them again.
After going to several other dealerships in the area, including other Hyundai dealerships, my husband and I were fed up with the entire process. We decided to give Keffer a chance after speaking with George on the phone because he was polite and knowledgeable. Within a few hours upon arrival we walked out with a Sonata. Buying a car should always be this simple. George was respectful, had an easy demeanor, and answered all of our questions. Kevin, the finance manager, was authoritative, clear, and made the deal actually enjoyable. We walked out of there surprised and pleased to have done business with these two gentlemen. Even the receptionist had a wonderful smile and was sweet to our children.