Name: Hendrick Lexus Charlotte
Address: 6025 E Independence Blvd, Charlotte, NC 28212, USA, US
Telephone: +1 704-200-9071

Hendrick Lexus Charlotte is a car dealer, located at 6025 E Independence Blvd, Charlotte, NC 28212, USA. They can be contacted via phone at +1 704-200-9071, visit their website www.hendricklexuscharlotte.com for more detailed information.

Location :

6025 E Independence Blvd, Charlotte, NC 28212, USA

Contacts :

Added by Jopie, at 03 April 2017

Monday 7:30 AM – 7:00 PM
Tuesday 7:30 AM – 7:00 PM
Wednesday 7:30 AM – 7:00 PM
Thursday 7:30 AM – 7:00 PM
Friday 7:30 AM – 7:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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Todd Lankford

27 December 2017

Another outstanding experience with the service department at Hendrick Lexus. Service advisor Jeff Granzen is outstanding and always attentive to my needs and service technician Donovan is terrific. They do an outstanding job! TL
Thomas Ehrhart

14 December 2017

Hands down worst dealership experience. I made an appointment to see a 2014 land cruiser at 9 in the morning and took off work early to see this car in the most efficient way possible. I arrived at the dealership and was told to check in at the front desk with the receptionist and they told me it will be one second the manager will come greet you. For some reason my appointment meant nothing to Hendrick Lexus. Someone who was just walking around the lot had seen the SUV and they wanted to take it on a test drive that was scheduled for me. The sales associate told me I can wait and it will be 10 minutes. What happens to me sitting in the lobby while the lady might want to drive it home today??? I would be sitting in the lobby wasting my time. I was told two different scenarios that the 4:00 o’clock appointment was “double booked” which doesn’t happen coming from someone who works at a dealership themselves. Also that she had the right of refusal and they were apparently there first. I have never been so disappointed after searching long and hard for this specific vehicle, showing up on time and also not to mention Jerry the sales manager wanted to have me sit down and let him be combative with me. When you’re own sales associate calls to apologize for his bosses unprofessional behavior that should tell you something. WORST DEALERSHIP

-Thomas Ehrhart
Alvaro Morales

13 December 2017

I just go my brand new LEXUS IS and I’m so excited!

Alicia and Robin did an awesome job!

I’m happy to part of the LEXUS Family now!
Mary Charles Churchill-Nash

10 December 2017

UPDATE: My car was back in for service last week. Jeffery and the service department got my problem fixed quickly. I very much appreciate how well they have kept my 15 year old car running smoothly!

Had my car in for service this past week, and as usual, Jeffery Granzen, the service rep was prompt and helpful. I am always impressed with the professional customer service as well as this car which is the best one I have ever owned.
Charles Peach

28 October 2017

With all the construction in Charlotte, it is no surprise that I caught a nail with my tire. Unfortunately, it got the edge of the tread near the inner sidewall, and the tire had to be replaced. My service consultant, Jeff, quickly got me a loaner when we found out the replacement tire was not in stock. The new tire arrived by the next day, and I was able to pick up my car this afternoon. Fortunately, we had purchased the Hendrick Road Hazard Insurance when we bought the car, and everything was covered. They even threw in a complimentary tire rotation and car wash. I am very thankful for the courtesy and professionalism of Jeff and the entire Hendrick Lexus staff.
Waseem Shaikh

26 October 2017

I have been Hendrick Mercedes and BMW customer since last 6 years. Recently bought Lexus and very glad to get the same best service.
I believe its the Hendrick thing.

Michael Merik is the best guy for service.
Lisa

11 October 2017

I just bought my first Lexus from Hendrick Lexus Charlotte, and it was the best car shopping and purchase experience! Excellent service; friendly staff and modern facility. The sales team was exceptional – I worked with Taylor Ellison – he listened to my needs, demonstrated all of the options, never tried to pressure or upsell me, and paired me with the perfect car (RC 350 F Sport AWD) that had all of the safety and styling features I was looking for. The Finance Team -- Sam and Jason -- were friendly, helpful and made the purchase process smooth and effortless. My Technology/Delivery Expert – Kyle – spent a considerable amount of time educating me on all of my new car features and capabilities to ensure I had the best experience from Day 1. This was the most fun I’ve had shopping for a car, and every day I drive it, I love it. Best car purchase I’ve ever made, and excited to work with such a great team.
Sandy Watkins

09 October 2017

My experience with Jeffrey Grazen has been excellent! Every time I call, if he is not available, he returns my call within 15 minutes. As a female, Jeff always explains and recommends service in a manner that I can understand. When finishing my service, Jeff reviews all activity completed on my car. We have two Lexus and we are extremely satisfied with Jeff and our service. We have recommended him to our friends who have a Lexus.
Wendy Wilson

26 September 2017

I have always used this dealership but since my experience last week I will never use them again. I depend on their knowledge and honest assessment of what I need done. They told me I needed rear brakes and rotors. They were going to have to order the rotors. I went elsewhere to have it done. I was told front wheel drive cars seldom need back wheel rotors and instead of having something done for $485 that didn't need to be done, I had new pads put on for $149. It wasn't the money, it was a lack of honesty. I also was about 10 miles over warranty, and, for the first time, they gave me a list totally over $1000 of things that need to be
done. I don't deal with someone who shows a lack of honesty.
Kirk Lemke

08 June 2017

Nice facility. Polite employees. Watch out for extra charges on top of what they tell you your price is going to be in the service department since they will charge you for them even if you did not agree to them.
Amanda Singh

27 May 2017

My husband and I are first time Lexus owners. We had our RX350 serviced here and were helped by Rupen. We needed a part ordered/shipped so it took a few days to come in. His customer service went above and beyond our expectations his communication and responsiveness was fantastic and he was helpful in every way. Our experience was so stellar, we will now be Lexus customers for life!
Canine Dimensions

17 May 2017

Mark O'Rourke at Hendrick Lexus was absolutely fabulous to work with purchasing my new car last week! He is relaxed, friendly and a great salesman. Buying a new car can be stressful, but Mark put me at ease and never pressured me into buying a new car. He was very accommodating!
Berry Bland

19 April 2017

Ricky Surratt made sure my experience at Hendrick Lexus Charlotte was amazing. He is efficient, dependable and up front about costs- no hidden prices! He makes sure you are getting the best deals possible and works within your budget. I will come back to Hendrick Lexus time and time again to work with Ricky and his Team.
Manish Bhargava

10 April 2017

I have a 1999 ES300 and I have been coming to you guys since 2010 when I moved from Northern Virginia to Charlotte. Jeff Granzen has been my service guy all along and I will only go to him. Got my 250K mile service done over this weekend and Jeff as usual was awesome - had my loaner ready, made the right recommendations, kept me informed of the progress and got the job done on time. The best thing about Jeff is that he does it right by the customer and recommends things that are required to keep the car running in good shape. Thank You Jeff for taking good care of my car!