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Added by Jopie, at 26 November 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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27 December 2017
I get a call that my family member(a child) not going to make it. We seating In 3 chairs near his room 5th. Floor(look like a sitting place it's near a window at the end of the hall) So a male employee come and say we can't be seating out here like that, and so on. Informed us of a waiting room too. Just at the other corner of the hallway. So I ask so am sorry but these chair are here, what are they there for. He couldn't give me no answer, but we had to go to the waiting room. I remind you we so quite., just sitting everybody in they own world and praying. Come to find out the waiting room way down the hall and half way down another hall. What customer service skills?
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14 December 2017
I want to make very clear that I have not yet visited this hospital and I have heard awesome things about this place. However if I had to judge by the phone experience I had. I would never step in. Just called both Sarasota and St Pete locations and had the worst experience with 2 very unhappy and unprofessional employees. I was making an appointment, nothing too complicated, I think, and the first time I was put in hold without letting me know, when she came back she was just plain rude all the time answering with a plain yes or no, and at the end she hung up the phone on me without even saying good bye. I had to call back and forth to make sure one location sent a confirmation number to the other location, because apparently they can't comunicate between offices. And both people behind the phone gave me the same attitude. I dont think is rude if i ask what the soonest available appointment is i mean you deal with people whose kids are sick and they want to get them checked as soon as possible right? So is it really so had to check?
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06 December 2017
Show up at midnight to have our new born looked at because he was wheezing and coughing. Told us they are a little backed up. An hour and a half later go ask how many more are in front of us they say 3. Family next to us has a child who sounds like they are dying, one leaving with hives all over their body and another family that has a mask over their kids face. I am from up north in Illinois down here on vacation and I’m from a town of over 400k in it and have never waited over 15 min. No urgency complete joke. If you have a day to waste looking at drugged out moms nodding out while their children run wild come on down. There is no charge to people watch at this amusement park.
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05 December 2017
Exceptional quality. Knowledge teams of Doctors, Nurses, Staff. They make it as comfortable as possible. They answer questions with compassion. Great hospital
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11 November 2017
Absolutely the best care. They made the entire hospital stay very pleasant for my 5 year old. The doctors are thorough and nurses are excellent. I drive here from Sarasota for their care.
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24 October 2017
My daughter Jada Butler had an appointment that was scheduled 3 weeks ahead. During that time I was told to give all the info of the party responsible for the accident (car accident). I gave all info to Jessica & Aria in Radiology whom said that's all they need and to show up at 4:30. On 10/23 I was there at 4:30 to register but that was such a bad experience. The Africa American lady at front desk radiology had no clue to what she was doing. I think she said her name was Racheal she wear glasses. The info that I was asked for was not good enough for her. She ask for the crash accident info while trying to get the info, she demanded I give her the papers. Gave the papers to her and after having them for over 20 minutes while helping others on my appointment time. She say do you have your car insurance card and I didn't because I wasn't told I need that. So after now a hour she comes back and ask me for my car insurance phone number. The lady has the crash report with all the info and still had the worse service I've ever delth with. I was there over a hour and still was not registered. At this point im so frustrated that she looking clueless asking irellavent questions so I ask for my paper work so that I could just leave. This was so disappointing because it was close to 6 when I left and I kinda feel like it was close to her time to get off, so she just wanted to get us out of there. That was her way to frustrate the situation so that I would leave. I left peaceful and respectful but don't know if I would ever bring any of my kids back
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21 October 2017
Very difficult to work with after the visit. Patient accounts was at times misleading. I have been unable to get a itemized bill despite 3 requests over 2 weeks.
ER doctors were knowledgeable about the condition. However, things seemed a little disorganized at the time of visit, after a moderate wait we saw a doctor who remedied the condition. Then we were immediately seen by another doctor to address the same condition. This could be the source of questions about "services" we were billed for, or perhaps the bills are typically obscure.response / report this review -
20 October 2017
Such a shameI was employed at ACH before the take over at which time the kiddos were priority as well as siblings and family. Not so anymore.Just so sad to see these reviews. Just confirms why so many of the employees that I worked along side have left since the take over. Personable care is hard to find anymore.
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13 October 2017
In this day in age, when insurance is so high & healthcare is not at its best I truly frustrating to call all different offices to pay a hospital bill for a child! with all the money one pays the health industry really needs MORE STRUCTURE MAKING EASIER FOR PAYING THE BILLS VS MY CREDIT being Jeopardized. Outcome has been hell!! total run around.
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03 September 2017
My daughter was sick last night and we arrive 01.00 am. I have to say this place it's the best and fastest service ever. They quickly help us and baby and solve the problem right away. Thank you so much . We are really appreciated.
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14 June 2017
My son has been going to the outpatient for audiology testing for over a year. The audiology staff is great BUT their electronic records system is AWFUL!!!!!! The reports are never sent over to the referring ENT. I am told I can only get an electronic copy from the MyHealth system. The most recent audiology exam was not there, and all past ones have disappeared. I started at 10 am this morning trying to get it resolved. I was told I have to call the audiology department and tell them they are charting it incorrectly on MyHealth and ask them to put in a ticket. I see something 100% wrong with this, it is the patient's responsibility to train the staff on how to use their data system. When I tried to talk to the records department about it, I was told that I would have to talk to a manager but of course the manager was not available and I can't even leave a message and have to call back tomorrow. This is on top of them not faxing over the audiology report to the referring physician nor faxing it over after I sent a release of records.
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06 April 2017
My daughter was transported to all children's NICU from Tampa because she has a brain bleed. She was born at 24 weeks and I live 1 1/2 away and I make every attempt to be there as much as I can but with two other kids it's hard to be there every day. So I call to check on her to see how she is doing, grant you I call every 4-5 hours so not to bother the nurses. Yet when I call it's as it's an annoyance to have to answer a concerned parent. Now the last two days no nurse is answering the phone and this morning they picked up and hung up TWICE !!! I figured it was an accident so I called back and it happened again!! The unprofessional Nature is making me look into another venue to send my baby to. I've never experienced anything like this before I'm worried sick for my baby and I just want to check on her and now two days in a row I haven't been to have a nurse answer??? SHE WAS BORN AT 24 WEEKS !!! SHE HAS A BRAIN BLEED!!! AND THIS IS HOW THE FAMILIES ARE TREATED WHEN THEY WANT TO CHECK ON THEIR BABY??? Sad very very sad
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30 March 2017
Hospital takes care of my child great. But the billing and accounts staff absolutely suck. I've been requesting certain forms for 3 weeks for my insurance and they have sent it to me wrong twice. I call and i ask if my wife can come pick it up mind you we live 2 hours away. She gets their and now its a damn problem. Really? Help me understand?
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21 January 2017
The staff and care is excellent but beware of the billing department. I paid $100 co-pay at time of service for an echo and have been receiving bills for that amount for the past 18 months. I have faxed proof of payment to the manager "Claudia" 3 times. Twice in 2015 and now I am starting all over with them again in 2017. I have offered to even pay it again in the 10+ times I have had to call these people over this issue. Now when I call it always seems to be "peak call times" and I leave a voicemail which has never been returned. If your child is seriously ill than it is worth dealing with this nonsense to have specialist care however if it is a test/procedure that can be done elsewhere I highly recommend any other facility. TGH is not that far away. I am a local physician and I will no longer send my patients to any of the outpatient facilities if there is another option for the service after this headache.
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03 December 2016
The absolute best hospital, my family has ever had to deal with. Every single one of them went above and beyond. The compassion, the respect, the attention they provide ALL THE TIME is absolutely beyond incredible. The nurses treat your kiddo like they are their own, go above and beyond. The doctors really take the time to listen to you, and know how to deal with parents and children both who are going through a tough and scary time. I never once felt unsure about my son being there. I never once questioned his care, or their ability to care for him in the way I would. If that makes sense. Love them. I wish they all could get the recognition they most defiantly deserve.
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