About
Location :
Added by Jopie, at 01 December 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Gallery
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11 Reviews
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26 October 2017
I arrived at the dealership at 11:10 for an 11:15 appointment for an oil change/tire rotation. I asked the advisor how long this would take as I was waiting & had plans. He stated 1 hour and 10 minutes. I didn't leave the dealership until 1:30 pm. Absolutely ridiculous & unacceptable. This is the WORST customer service I have ever received. There's no way this type of appointment should have taken that long. And after an hour & 10 minutes passed & my car wasn't even close to being done, why would the advisor or someone come & tell me that so I could have arranged for other transportation?! I had to go ask about my car and was told at that time 'about another 15 minutes'. It took another 45 minutes after that! John Paul GMC is a joke!! I will NEVER return to this dealership again and will tell everyone I know to stay clear of this place. If there was a way to give this survey/dealership ZERO stars, I would. A service manager called me on 10/25 to find out what happened? Where was he on the day of my appointment? Why wasn't he back there with the mechanics THAT day asking why the hell my car was taking so long?? Please publish my response so every poor soul thinking about visiting this dealership can re-think that decision!
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03 October 2017
I visited John Paul’s on Saturday morning, 9/30/17, with my mother to purchase a car for myself. My mother bought her vehicle there in 2012 and has nothing but good things to say about the dealer. Since her English is very limited, Luis Herrera has always helped her out when she brings her car in for service. He was very courteous, helpful and honest; he explained the features of the cars I tested and did everything to help us out. The way John Paul’s treats their customers long after the car purchase is one thing that motivated me to purchase my vehicle from them. Thank you, Luis!
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26 September 2017
I was in the market for a newer used car back in July. I knew what I wanted, a Dodge Dart GT with a manual transmission. Finding one in the color I wanted (RED) with the options and miles I wanted was like finding a needle in a haystack! After driving from North Central Indiana to Detroit to look at one that was close to I wanted, only to be disappointed with the experience I drove all the way home and regrouped. I’m glad that one didn’t work out, as I found the PERFECT one at John Paul’s! I looked to try and find one closer to home to no avail, I decided to make the trek. I’m sure glad I did! The car was exactly what I wanted, and they were having their “Love your Liver” event and had a giant pink flamingo up front, a good sign! They’re my good luck charm! We were greeted warmly by Chuck, who wanted to assure us that the car was stick, we told him yes that’s why we were looking at it! He went and got the keys and had us look over the car and asked if we were ready for a test drive. Not being comfortable driving stick at the time, I had my mom do the test drive (and drive the car home the 200+ miles and through Chicago traffic). We talked numbers, and Chuck repeatedly said “we want to make you happy, we want to make something work.” I knew what I wanted for my trade and what I wanted to pay for the car. Everything worked out, and Chuck held up his side making me happy! I do want to note that the car didn’t have the antenna and he told us that he thought they had it, only to find that they didn’t when we went to leave. Chuck said that they would order it Monday morning and mail it out. We didn’t have it in writing so I figured it was just that same old talk to get you to buy. But it wasn’t! He called me early Monday morning saying they got the antenna and it was in the mail! Top notch customer service!!! The financing guy (his name slips my mind) was wonderful also! He found me a great rate and laid out different options with extended warranty and GAP. He wasn’t pushy or anything when I only wanted the GAP policy. I’m overall extremely HAPPY! I love my Dart! I’m gladly driving my car around Northern Indiana with the John Paul’s decal and plate bracket! Something I will not do! I’d gladly buy another used car and have recommended them to my friends and family who are willing to travel for a vehicle purchase! The whole experience made the trip worthwhile!
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12 August 2017
From the time I called until the time I picked up my car, the whole process couldn't have went any better. The service advisor Adam was very knowledgeable, treated me perfectly and gave me the best price around. Plus he's a redhead, so he's awesome. I also spoke with Carlee, who was very nice and very professional. They were able to get my car in right away, and fix it cheaper than the estimate! That was a great surprise, because it gives me more money for beer! The technician personally explained to me what went wrong and why, and was very professional. The car was clean as a whistle when I picked it up, and the service manager Nick personally took the time to get me back into my vehicle, shake my hand and thank me for my visit and thoroughly explain my bill and what was fixed. The entire experience has made me a John Paul's Buick GMC customer for life! I highly recommend these chaps, you won't be disappointed!
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06 August 2017
I recently got work done to my 2011 Chevy Malibu. I most say I'm very pleased with the work that was done on my car. The best part was the customer service I received Mr. Solomon explained everything and kept me updated, got me a great deal which made it even possible for me to get the work done. I recommend that if you need professional good quality work done then John Paul is the place. Thanks again
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09 May 2017
Unbelievable experience. Never treated better in my life. I had gone through some unfortunate things and was quite uptight, frustrated, and just didn't know what to do. Randy Zimmerman was so reassuring and did all he could to calm me and assure me that all would be fine and he would take care of everything. And, that is exactly what he did. There were many things that needed to be taken care of and Randy saw to it that all was taken care of and I didn't have to do a thing. He rallied the troops and before I knew it, I was driving home in a beautiful Buick Lacrosse I could actually afford. I was beyond thrilled. I was once again back in a Buick and enjoying all the wonderful people and services offered by John Paul's.I am proud to be a preferred member of John Paul's.
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11 March 2017
Go and visit Luis Herrera my wonderful salesman. I bought my 2017 Buick Encore from John Paul's and he guided me through each step of the process. He was and is always available for questions via phone, text or email.
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11 March 2017
JUST GOT MY CAR FIXED 1079$ LATER I CAN FINALLY DRIVE IT. YOU SUCK JON PAULS DONT BUY HERE!!!!!!!!!!! If they had a negative -20 rating that's what I would give them..Had my 2008 Acadia for a week and was able to drive it for 1 day. The steering shook horribly on the way home. I was told by Mr Robert Stefan that the car drove like it had 40,000 miles on it and he had personally been on 2 test drives earlie in the week. I live almost 4 hrs away and arrived right at closing time. I got a quote because I was told my tie rod ends were bad but later found out it was my steering rack. $12,000 car and I can't even drive it because my mechanic highly advised against it. $900 bill to get it back on the road. Very dissapointed. I was also told by Mr Randy Zimmerman that I shouldn't have traveled so far to buy a car, and this is the issue. He also told me because I came in so close to closing time that a test drive would have been a problem because there was 5 guys waiting to go home to there families. I guess making money doesn't mean much to him because he had to stay. Mr Stefan also told me, " sorry I don't have time to show you much about your new car and all the features and gadgets" I guess I was an inconvenience to this dealership. The car is not even safe enough to drive back down there for them to RE-INSPECT. Apparently 40 yrs experience is what's in the service department, 40 yrs to long from what I can seeHighly disappointed and all I got was $ 288 toward my $900 bill. For a struggling father of 2 this is the worst car buying experience ever. Mr Zimmerman (the used car manager) also told me if I bring it down to have it looked at that I would probably get no results because it already passed inspection. 40 yrs of experience in the service department couldn't see this issue. My mechanic is as honest as they come and Mr Zimmerman was concerned that he was trying to jack up the price of the fix. All I wanted of a 12,000 dollar car was to be able to drive it.
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14 February 2017
I went to John Paul's to buy my first car, I was extremely nervous about this big decision. When I went in the whole staff helped me find the right car for me and I left feeling good about my choice. They all made the process so easy and stress free, I love my new car and would recommend John Paul's to anyone looking for a car.
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11 February 2017
I would recommend John Paul's Buick GMC to anyone looking to find a great car at a great price with wonderful service! I have leased 2 vehicles from them so far and look forward to working with them in the future. Staff is incredibly knowledgeable and friendly. Best car buying experience I have ever had. Thanks John Paul's!
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08 December 2016
I always get prompt, efficient service at John Paul's. The staff is extremely friendly. Service was done in a reasonable amount of time. Staff is proficient. I always take both of my vehicles to John Paul's for all our service needs.
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