About
Location :
Added by Jopie, at 31 December 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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15 Reviews
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18 December 2017
Last minute service visit.
Jim Bramel continues to provide great customer service.
I came in one morning at 7:00 am without an appointment and asked to have my car checked out as I needed to leave later that evening on a road trip out of state due to a family emergency. Jim communicated he would have my car checked out as soon as possible and give me a call with an update. I also told him I would be away on a day trip and would not be back before close to pick up my car. Jim then suggested an alternative way for me to Pick it up after hours.
Two hours after I left he gave me a call, explained the problems, the work to be completed, and the cost.
Stated it could be fixed that day and he would work with me on the cost. By 3 pm that afternoon my car was ready. By that time I had someone who could come get my car, if Jim could have them picked up and brought to the dealership. Jim made it happen. I paid for my car over the phone and my cousin drove it to my house. Later that evening my cousin and I started our road trip. We safely made it to our destination and back. My car ran great.
I really appreciate Jim’s help and the service he provided on short notice.
Thank you Jim, Braeger mechanics and Braeger Ford.response / report this review -
06 December 2017
Facility was clean and very nicely set up. I do wish they had some cars inside with the weather getting colder. Besides that it was great, simple, easy, and very stress free. I worked with John S and he was chill, relaxed, and knowledgable of every weird question that would pop into my head. He didn't make me feel pressured and gave what really felt like honest opinions of pros and cons of the cars they had. For a first time car buyer it was nice that they did everything there for you and had to bring very little paper work besides my insurance card. I will most likely go through them for my next car in years to come.
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02 December 2017
Our experience when we leased the car was great. Everyone was friendly and very helpful. When we were there they said they would take care of transferring the license plates and insurance. I found out yesterday when our car insurance renewal came that it they never transferred the insurance. I called Braeger and the woman I talked to didn't seemed to concerned that this happened and suggested I call my insurance company which I had already done. Bottom line we have been paying for car insurance for 6 months that wouldn't have covered us if we had been in an accident. I don't even want to think about what could have happened if we had been in an accident. When the lease is up we will go elsewhere.
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27 November 2017
Excellent service department. A bit more expensive than others but worth it. They clearly explained what my options were, the price I'd pay upfront and when my vehicle would be done and all expectations were met. And, no, I don't work there.
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21 November 2017
Drove 6 hours from Michigan. Totally worth it. John Studt was amazing as well as Ryan in finance. Not only friendly, but funny as well. I also loved the set up of the dealership, extremely welcoming. Not only have I worked at quite a few dealerships, but I've also bought cars from quite a few different dealerships as well. This has been my favorite car buying experience by far. While the 6 hour drive wasn't really that great, the amazing customer service I received at the dealership might make me consider making the drive again when looking for another vehicle (as long as I can get me a deal as good as the one they got me on my Escape ;)
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29 September 2017
The service delivered at Braeger was great. From the moment I walked in the professionalism and customer service was top notch from EVERYONE in the building. The building is furnished very nicely and they provide a nice seating area with television and beverages while you wait. I was initially in contact with Rik Emerick and he was very professional, but was not available when I was able to come in to view the vehicle that I was interested in. I ended up working with Eric Walton and he was exceptional at his job. He explained everything about the vehicle that I needed to know and showed me the ins and outs of all the amenities of the vehicle. He was very personable, with a great repertoire and awesome customer service skills. He did not hound me at all about my decision to explore all other options I had in mind and gave me some advice about the other vehicles I had in mind. I explored all my options and ended right back to Braeger Ford. I finally was able to meet Rik in person and he was just like Eric, personable, nice and exuding great customer service to get all the last things in order for my vehicle to be up and ready to go home with me. Also, want to give a shoutout to Nick, the finance guy who did a great job at explaining everything about my purchase to me. I would and will DEFINITELY recommend Braeger Ford to anyone I know in search of a vehicle new or used. I thank you guys at Braeger for not being PESKY salesman just trying to get a check- its GREATLY appreciated!!
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12 September 2017
I looked on line and spoke withTerri Rybarczyk who steered me to the Ford Escapes, I thought I wanted an Equinox. She recommended a sales person to me, because I don't trust sales people and I hate shopping for cars, his name is a Joe Sardinia. Great call on the sales person! So patient and helpful, not pushy but informed and direct with me. I will try to send all my friends and family who is in need a car to Braeger Ford and to Terri or Joe. I love my new Escape and could not be happier with my purchase because of them. The faculty itself was immaculate and this the best experience I could hope for!
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31 August 2017
Very good experience overall! The dealer was kind friendly and extremely helpful! They are very honest people and will do their best to find a car that fits you and your budget. Only thing to look out for is the price on their warranties.
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17 August 2017
Absolutely top notch! I would give 10 stars if I could. Our salesperson Kari was excellent-- friendly, knowledgeable, and she didn't try to push us into spending more. She is honest and easy to work with. The finance department was also excellent-- and quick! I highly recommend buying your next car from Braeger Ford-- you will get a great price and excellent service all around!
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20 June 2017
It was a no pressure, low anxiety experience. The moment you walk through the door your greeted by a smiling face that puts you at ease. Very nice waiting area with complimentary water, soda, tea, and coffee with comfortable seating and a large screen TV. I could live there I like it that much. The people that work there make the difference. My salesman, John Studt, is very knowledgeable about the vehicles especially the trucks. John knows his trucks and is a great source of information. If your thinking about buying a truck do yourself a favor and talk to John.
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13 March 2017
I thought that the service I received from Breager was excellent. Jonathan especially gave me great attention by answering my questions and if he didn't have the answer found out before giving me a correct one. He was very courteous and I would recommend him to my friends
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07 March 2017
The people were friendly. They made me feel comfortable and at ease. They were very supportive and helpful. I would definitely buy again from this dealer. Great overall experience!
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03 March 2017
Had a great experience at Braeger. Professional, felt respected and involved in the process at all times and felt good concerning the value of the end result. They even made it easy naming everyone Nick so I didn't have to keep track of the associates! I recommend if you are looking for a vehicle Braeger is the place totart. By the way, I began my search online with some assistance of Terri who was very helpful. A great overall experience.
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18 January 2017
Worked with Rudy who was amazingly helpful. Extremely professional, responds to any questions without preamble, and went above-and-beyond for me. Definitely an "extra-mile" kind of guy.
Overall, the location (which was renovated just last year) was beautiful. You feel comfortable through the entire process, and all of the staff were friendly and welcoming. Additionally, they're pet-friendly! The day I picked up my new Focus I was able to bring my two dogs in while signing paperwork and doing the final checks on the car before driving it (and them) off the lot.
Absolutely one of the best car-buying experiences I've ever had.response / report this review -
07 January 2017
This place was amazing and extremely patient with me. This was my first time purchasing a new car and they really helped me out getting a great deal that was affordable for me.
I was worried about the pushy car sales man stereotype, but Bill Darr was very upfront with me and felt like he was genuinely trying to help me out instead of just seeing me as just another commission.
The rest of the staff was very helpful and gave me a chance and gave me a extremely low interest rate and a great deal on the car model I wanted.
Overall great experience, and for now have earned my loyalty.response / report this review
