About
Location :
Added by Jopie, at 04 August 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 12:00 – 5:00 PM
Gallery
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13 Reviews
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13 April 2018
I’ve been in twice to this location in regards to exchanging my wedding set for a new one. Both Shelby and Cheri are amazing!! They are attentive to my needs and are extremely knowledgeable and very helpful. There is NO pressure to buy anything!!! I’ve spent a total of 5 hours in this store and everyone that works there is super sweet. I love this store! I will be making all my future purchases here. I am currently in the process of ordering and customizing a new set. I will make an update to this review with photos when it has been completed.
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08 April 2018
Crooks.
Save your money and go elsewhere.
Total waste of time and effort and completely classless.response / report this review -
10 October 2017
Sharon was so very helpful! I was extremely dissatisfied with Jesse's approach. From the second I walked in he was a very pushy salesman. As I was looking around he was trying to discuss signing me up for a credit card from across the room. Which I found odd because he had no idea the money I came in with. I didn't feel comfortable telling him the reason I was there. I wanted to look around but felt very uncomfortable as he was hoovering around Sharon and I. He would try to push anything I showed interest in. I didn't make a purchase solely because of him. Although I really appreciate Sharon I wouldn't go back because of Jesse.
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17 August 2017
This is the second time at this location and yet again very disappointed in the quality of work that was done. Sent my watch to be fixed, waited a month to get fixed and only repaired half of the requested request. Asked to talk to the manager and was told by the manager that he was on lunch and not to bother him as he doesn't bother me on my lunch. I would warn you if you are shopping at this location. Good quality jewelry, customer service the worse.
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10 August 2017
I brought a ring in to have it resized. It was a two toned ring: a sterling silver claddaugh with a gold heart. When I came to pick it up, it was the right size, but the gold had been polished clean off. They tried to fix it and just made it uglier. The heart is a weird shade of pink now. I paid $40 for them to ruin my jewelry. Won't be going back.
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16 May 2017
Went here against my better judgement and should have listened to my instincts. Do yourself a favor and find a small, local jeweler. What you may pay for in a small increase in up front cost, you will gain a thousand times back in better customer service, experienced staff and artisan jewelers. You may find a less costly piece at Jared, but if you need any adjustments or repairs, they will totally overcharge you. I'll spare you the details of my saga, but rest assured, you will be significantly better off elsewhere!
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24 March 2017
This location has the worst customer service ever. I will never return and spend money in this location. I brought my ring in to be fixed, no repairs were made. After I spoke with a rude associate who doesn't know the first thing about customer service I spoke with the clueless manager who still didn't rectify the issue or apologize for her staff's rude behavior.
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23 February 2017
Rude, hack work, argumentative.Recently brought my wife's engagement ring to the mills location and they said the Diamond was loose and they had to fix it and I could pick it up the next day ok fair enough right? So I pick it up and it was in terrible condition scratches and pitted all over the prongs had to have them work on it 4 more times to buff out the damage they did to it . so at least it's done right . Wrong first time she wore the ring after that the diamond is loose really loose so I call them and they say we'll bring it in and we will look at it.. yeah right ! Why so they can argue with me more saying well we are the ones that damaged it. Couldn't be more displeased with this location I will never ever ever go to this one again . Everyone should do yourself a favor go to the centennial location that shop is top notch so brought it there and they fixed it in ten minutes and they finished off fixing the damage the mills did. Zero stars this location should be shut down.
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09 January 2017
Rude. Before I delve in know that I would have left without their services but the first thing this woman did was fill out a sheet, making me feel like I kinda had to go with them or make a scene. I loathe when places do this. You shouldn't expect me to commit before I have a chance to ask basic questions.
I came here to get my engagement ring resized. I picked Jared's bc the last time it was resized they messed up a little and the band was actually round. I though going somewhere bigger would be better to get the flaws worked out.
It was clear the woman who worked with me didn't like my ring, which is probably bc it was my grandma's and not bought from her. Yes it's tiny and would probably be super cheap, but it lasted through the depression and 60+ years of a marriage that only ended when my grandparents died a month apart from one another. That ring symbolizes so much more than a price tag or large rock ever will. It shouldn't matter to her though. Just resize the thing and stop telling me every aspect of it needed to be replaced for one reason or another. (Both the band and the part that holds the diamond in where flawed in her mind. The band's issue was it was thin though? Also, not much left after that.)
To be clear it probably does need some work after being worn for so long on the top part. I'd like a second opinion but it seems plausible. But it seemed every question I asked was foreign and nearly offensive to this woman. I mostly asked about things like pricing by the way. And yes, I asked how you make a ring smaller and why I didn't get to keep the gold they cut off (never really got an answer to that one). I also wanted to know if they did re-tip it where the gold would come from (unknown scrap metal) and if they could use the gold they were taking from the ring instead (wrong color so they wouldn't do it). Not gonna lie, I refuse to guy gold or diamonds for humanist reasons. Call me weird, but a good salesman would just respect it and move on. Most likely I'll get it fixed elsewhere. I'll just have to research to know where.
I was going to look at their pearl necklaces afterwards for wedding jewelry. But this woman never considered I might buy something and after dealing with her and the condescending way she said she understood the ring was sentimental I didn't either.response / report this review -
24 December 2016
This store is greatest store I have ever shopped in. Service right there but not opressive, ask for Don.
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31 October 2016
Sarah was our representative, my brother was buying a ring for his girlfriend. She helped us throughout the entire six month period it took for him to purchase that thing and never pressured or hard sold us. Incredible selection, prestigious brand, and great customer service!
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21 September 2016
So, they lost my ring. By lost I mean I dropped two of them off (wedding and engagement) to get cleaned and recoated. A week later I went to pick them up, they only had the one (engagement). They looked over the cameras, talked to the employee I dropped the ring off with, and can't find it. They are replacing it, free of charge, but even though it was purchased at this location, they didn't know what they were replacing. I'm happy this was a simple, replaceable band, but what if this was someone's heirloom, passed down from generations ring?
I wouldn't go here.response / report this review -
11 August 2016
My wife and I went in to purchase wedding bands. The experience we had was wonderful. The staff was super friendly and seemed like they were invested in finding us the perfect rings. I would highly recommend this store and will be going back!
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