About
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Added by Jopie, at 27 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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18 December 2017
Great check in. Beautiful place! Tons of stuff to do. The only thing that was not clear was the shuttle pick up from Disney Springs. We called several times to double check we were in the correct place to get picked up. The Valet service had to call a taxi for us and another couple staying at the same hotel with the same instructions.
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15 December 2017
Beautiful and clean hotel. Lots of activities included. Staff was polite. The location is also great. We wish the big pool was heated (it was way too cold) and we wish parking was more convenient for the daily cost ($20).
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08 November 2017
The resort was very nice and the staff was very nice and helpful as well. Lots of activities for kids and adults. Huge non heated pool with two different areas separated by caves and waterfalls you can swim through. Another separate heated pool that was mainly for kids because the water slide emptied in to it. I liked kayaking on the lake and the pitch and putt was fun for families and non-golfers. I used the golf academy, that was included in the daily hotel service fee, at the Grand Cypress Villas and Golf Course about 1 mile down the road. It had a great range, practice green, and 4 full scale practice holes. The course was nice as well, 45 holes. The pool bar/restaurant was a fun place, the two restaurants on site seemed nice but we ventured off property. There are tons of chain restaurants, sports bars, fast food within a 1/2 mile to a mile of the hotel. The shuttle buses to Disney were very nice and clean. The fitness center had everything I needed and was fairly big. I recommend getting a high floor room facing the lake because at night you can see the fireworks at Magic Kingdom. Great resort, great location, can't wait to go back.
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04 November 2017
Its really nice and there is surprisingly quite a bit to do on property (rock climbing, water activities, golf, spa, and more). The staff was friendly. The meeting rooms spacious. The rooms are about same as other hotels of this price point and while well decorated they lack that something special required for a true 5-start 'resort' level hotel. Also the restaurants are good but not great. And expect to pay a resort fee ($30) and parking (valet $29 per night plus tip).
All that being said, I had a nice stay and would stay again. Its a fine property.response / report this review -
22 October 2017
Stayed from Sept 27- Oct 2. We had a great time, the hotel was excellent, the employees went above and beyond. We were there for a bachelorette party. When we checked in the valet immediately helped us with everything and the bellman Eli was great; brought everything up to our room. We checked into room 615. The check in process was excellent. Franco checked us in and offered us champagne, as well as going above and beyond to show us the bi-level suite we would be staying in from Sept 29- Oct 2. After checking out of our room we checked into the bi-level on the Friday. It was an easy transfer. We worked with Laura at the front desk, she was great as well, went out of her way to explain any questions we had as well. The bi-level suite we had was amazing. The rooms were clean and immaculate. We ordered room service twice, both experiences were great. The amenities were also amazing. I cannot complain about anything. We will be staying here again. Loved it.
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21 October 2017
This resort is very nice. We were in town for a conference and were supposed to be at a different location, but a recent hurricane caused the conference to change venues. They honored our original nightly rate, which I'm sure was much cheaper than their normal rate. For what we paid, it was amazing. The pools are beautiful, there is a cool lagoon with paddle boats, hydro bikes, kayaks, etc and there are walking paths on the property as well. Rooms were clean and very contemporary. There is a market, Starbuck's, a couple of restaurants and bars. They are all pricey. I could see Epcot from my balcony and Disney Springs was within walking distance. Staff was friendly and service was great.
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13 October 2017
I had an unexpected issue that changed travel plans. I spoke with the front desk manager, Jeremy (I believe was his name). He was very helpful, and took care of my concern right away. Thank you, and much appreciated.
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02 October 2017
Amazing staff and location. They went above and beyond in every aspect, clean and luxurious. Like the pool has a cave you can swim threw to a deeper pool with a water slide and hot tub. Large bathrooms and friendly staff. With free shuttles to the local destinations.
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22 September 2017
Great stay for business, no parks this trip. Lovely grounds, spacious, clean accommodations for two adults. Room cleaned at consistent times during our stay. Housekeeping was quite friendly about accommodating requests for extra towels. Front desk (with champs!) very friendly. Valet and porters super friendly, efficient, and prompt.
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05 June 2017
Horrible service. We are staying at the Villas of Grand Cypress and were told we have access to the Hyatt amenities. We took the shuttle over and went down to the pool. We then went to use a boat and came back. As soon as we came back the lady started sternly telling us we needed wrist bands to ride the boat. She blamed us for using the boats without our wrist band, however she did not tell us before riding we needed them. She was extremely rude and condescending. As we were leaving the hotel, another person came up to us and asked "were you riding the boats without a wrist band". We told him yes and we were not told we needed them. He was again very concenscending and I do not know if it was our RACE or age but was being extremely unprofessional. Very unfortunate because the amenities are great but service was atrocious.
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24 May 2017
Our stay here was AMAZING! We chose this hotel to stay at after getting married and it was a great decision. The gentleman at the front desk was very kind and congratulated us on our big day. He had chocolate covered strawberries delivered to our room and gave us a room on the very top floor (which has amazing views of Orlando). Everyone was very kind and I cannot wait to go back.
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13 May 2017
Awesome resort! They literally have everything. The resort fee includes golf, boat rentals, and many other kid and family activities so it's well worth it. They also have fireworks every night at universal and Epcot that you can see from the pool view rooms.
The rooms are clean and the staff is great! All rooms come with balconies and easily have room for two adults and children. We are going to make this resort a yearly tradition we like it so much!
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06 May 2017
Amazing property! Was upgraded to a pool view room - view was gorgeous. The room was very modern with spa-like rain shower. Regency club was good even though it was crowded for the weekend. At the LakeHouse restaurant and Trellises lounge the food was great but customer service could be improved. The concierge and front desk were really helpful though!
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03 April 2017
A great hotel/resort! We got the rooms on a generic discount site for a really good deal. The resort contains MANY pools and even a man made lake. That lake contains many boats and things you can check out for free! (After signing a waiver). A personal favorite of mine is the walking/running trails located around the resort. The trails are 8-9 miles total and go through paved and off road areas, so the run stays interesting! There are single and multiple person bikes you can check out for free and explore the trails also! The room was very clean and the staff was very attentive to our needs. Overall this resort is an amazing place to stay!
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