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Added by Jopie, at 09 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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25 December 2017
Only stayed for one night, but the hotel was nice with friendly staff! I was impressed by how big our patio was and how beautiful it was overlooking the Riverwalk. It's December so I didn't go in, but they had a nice looking pool outside with lots of tables to sit and enjoy outside. Would happily stay here again!
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22 November 2017
This hotel is fantastic. It has a little bit of everything for everyonea nice bar, a dog walk, a pool, entry to the River walk, large, comfortable rooms, nice lobby sitting areasI could go on and on We really enjoyed our stay there and I would definitely stay there again
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19 November 2017
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around
Loved our stay! Room was lovely. Customer service was incredible. Everyone was very kind, accommodating, and helpful. I would stay here anytime. Just loved it.response / report this review -
27 October 2017
First, the staff was exemplary. Kind, helpful, friendly. The best I've ever had in any hotel.
The room itself was just ok. The "hardwood" floors were squishy, as if laid over a carpet. The shower had a unique half glass, half shower curtain thing that simply didn't work. You couldn't reach in and turn the water on without getting blasted with cold water and the curtain didn't do a good job of keeping water off the floor. Also the water is very hard so it was difficult to get soap off.
There was no "Do Not Disturb" sign and the housekeeping had left an old Kureg cup in the machine from a previous guest.
The view of the river was nice and bed was clean and comfortable. The hotel restaurant had a great BLT too!response / report this review -
27 October 2017
Please do not stay at this hotel. It is a complete waste of money, on top of that they gave my wife, and I bed bugs! We stayed for four nights and five days, I started to notice bites on my third day and thought it was mosquito bites. Sure enough, we came home, and the bites kept popping up, now we have to pay a company to exterminate the bedbugs we brought home from their hotel. Yes, I am sure we got it from them, that was the only place we stayed while in San Antonio and drove straight back home to Oklahoma City. When we left our house, we had no bites and no problems since we brought our clothes back from the hotel the bedbugs manage to get in our bed and our closet. This is the worst hotel I have ever been too, and they also did nothing for us when we called them to notify them. I quote "we haven't had a complaint in a long time." This was after fighting with them for ten minutes proving we stayed there. According to them, we were never at their hotel, until we told them our reservation number they said our names were not in their system at all. Please save the money and trouble and do not stay at this hotel, they were horrible as well as their rooms.
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18 October 2017
Loved our stay! Room was lovely. Customer service was incredible. Everyone was very kind, accommodating, and helpful. I would stay here anytime. Just loved it.
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04 October 2017
Pretty hotel. I liked having a river taxi stop right there. The room was very well decorated, very romantic for our anniversary. Renae at the front desk was amazingly attentive and thoughtful. I was slightly disappointed about a maintenance issue we had in the bathroom, but they were able to fix it on the same day, so that's good. I wasn't happy about having to park across the street in a crowded lot for $16 a day though. It was a very annoying walk to and from the car every day, especially one night when we can back late from dinner and the only spot left open was at the very back of an alternate lot even farther away from the hotel. But, overall, it was a good experience and I recommend it.
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14 September 2017
I am a big fan of Indigo hotels, however, this one feels like it was just slapped together. Service is good, there is no valet parking and the only self parking is an unsecured lot across the street. The decor is typical and hip as most Insigo hotels are but, unlike most, the wall paper and flooring looks as if they were thrown up with little attention to detail. Rooms are basic. Bathrooms are good size and updated well.
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25 August 2017
I have had an outstanding experience of this hotel. The staff are all warm and welcoming, the amenities are high quality, and the location is beautifully situated on the river. Audrey checked me into the hotel and was a generous, attentive host. Adriin saved me by working hard in the early morning hours to extend my stay at the hotel as my home city was experiencing Hurricane Harvey. Both women went above and beyond to make me feel welcome and overall I have felt safe and taken care of. I will definitely be staying here again.
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29 May 2017
We are waiting at the reception for our room for more than 50minutes and they still can't give a definite time when they can give us the room. From the time we came they had been saying it will be ready in 10 minutes. After a long drive to freshen they don't have any facility and we get no explanation for not getting our room and unless we go and ask them they don't keep you updated. Never staying here again.
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22 May 2017
Usually we don't believe in staying at a hotel when we live in the city, but sooo glad we did this weekend. Room was great, bed very comfortable, loved the shower. Over all will definitely stay again.
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15 May 2017
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around
Great historic building where Alamo National Bank was located decades ago. Ornate lobby and great location. Stayed in the San Fernando tower in a suite. Big room, but needed updating. Had a hot tub bath, but switch was not working. Had to wait over an hour for it be fixed and it would not shut off, so had to call them back. They have a happy hour with food which was nice and a good breakfast. Lots of good hotels in this area and this one is a hidden gem.response / report this review -
17 April 2017
The hotel is absolutely gorgeous! The bartender personally came out and kept asking us if he can get us anything throughout the early evening to closing. The breakfast host was absolutely welcoming. Overall experience was perfect. We will be coming back here!
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16 March 2017
Great historic building where Alamo National Bank was located decades ago. Ornate lobby and great location. Stayed in the San Fernando tower in a suite. Big room, but needed updating. Had a hot tub bath, but switch was not working. Had to wait over an hour for it be fixed and it would not shut off, so had to call them back. They have a happy hour with food which was nice and a good breakfast. Lots of good hotels in this area and this one is a hidden gem.
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