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Added by Jopie, at 03 November 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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10 Reviews
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30 November 2017
I've been having about 1 headache a week for the last year and they usually go away when I take something. Today that was not the case so I went to the ER to find out what was going on. I was there for less than 2 hours and never saw an actual doctor. I told the nurse about my family history of brain aneurysms and that my family also has Marfan syndrome. At first they said there wasn't much they could do because I need an MRI but they don't do those in the ER, then suddenly I found myself in a CT scan. They said the CT scan probably wouldn't show them the cause for my headache but they chose to do it anyway. CT scan came back normal no tumors or bleeding on the brain. I recently changed jobs and will not have insurance until mid January so I'm paying for this out of pocket and feel that they needed to make a little money off of me. They wrote me a prescription (that isn't doing anything for my headache) and said "etiology of headache is uncertain at this point". They knew what was needed for proper diagnosis and refused to do it. I really hope it's not a brain aneurysm. I now need a referral to a neurologist to get an MRI and the shortest wait to see one is 4 months. *side note* they never asked when my last menstrual period was. All doctors ask all women that.
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18 October 2017
This hospital is clearly not about the patient but about the money.
I had a physical in January that is covered 100% by my insurance. In July I got a bill for it. My insurance said it’s paid and I have no responsibility for it. I got another bill in August and the scenario repeats itself again in September and now in October. I spoke with the insurance company multiple times and each time they contacted the hospital to clear the bill but they want my money.
My parents had a problem when they were told the insurance would not cover a service, but they did, and when they tried to get their money back, the hospital would not give it back until they threatened to sue them.
Here’s additional proof the money is more important than the patient, I had a legitimate $100 bill to pay so I decided to pay $50 now and $50 the following month. Within a week of paying the first $50 the remaining $50 was sent to a collection agency! It’s about the money at Holland Hospital!
One final note what the insurance company said. They said that Holland Hospital charges up to three times as much as any other hospital for their services. It’s not about the patient.
My family and I have decided, like so many others I keep hearing, that if there’s an emergency then we go to Zeeland or G.R. No one needs the added stress this Hospital causes due to their greed and incompetence.
I have also found a new doctor that is not affiliated with Holland Hospital. I am done with them. It’s unfortunate as I really liked my original doctor.response / report this review -
27 September 2017
Horrible place to go ever. Cant bill correctly or in a timely manner. They dont take proper care of their patients and cant even bill your insurances. Do not go here.
**edit***
I did call patient relations and have not received a call back They really "care".response / report this review -
06 August 2017
It is a real bad idea to go to the Holland Hospital Emergency Room if you have any kind of problem with your back. I checked in there letting the input person know that I thought I had a herniated disk in my back, I was to the point that I could hardly walk. The only reason I went there was I previously had hip replacement there and if there were complications with that my doctor would be available. After examination (not even by a doctor) and some medication for pain I was told I possibly had some type of muscular problem, was given exercise sheets, suggested that I see my hip doctor and was offered a prescription for pain. I was there less than an hour, left there knowing nothing more than when I arrived and was billed a total of about $1,200. I complained about the Doctors bill and the Emergency Room bill. The doctor did respond to my complaint and removed his charges more less telling me this is not the place to treat a back problem like this. Why wasn't I told this when I was checking in?? When leaving the hospital I knew the treatment plan they set me up with was going no where and would just cost me more out of pocket expense with the insurance I have. I managed to get an appointment at OAM . When showing up there the doctor examined me, called for an immediate MRI due to certain symptoms I had. The MRI showed a massive extrusion at L3, I was in extremely bad shape. I have complained to Holland Hospital and even offered them settlement on their final bill, they have taken me to court and their collection attorney duped me getting a settlement prior even to the pre-trial meeting with some procedure move. I have been in business for almost 30 years, when I have a dissatisfied customer I get them taken care of. Having had 2 hip replacements there and making sure all the bills were taken care of you would think they would work with me a little on something like this. I am going to pay this but I am a dissatisfied customer.
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04 August 2017
I guess if you have to go to the emergency room this is where you need to be. Clean, professional and somewhat timely. I was very impressed with the mobile X-ray machine.
Treated my Dad good today. Professional nurses. Very nice. Thank you!!!response / report this review -
05 May 2017
My experience was great. They took my situation seriously and took good care of me. Everyone was very professional but yet caring. I especially want to thank Lindsey, the first one I saw as they took me to my room. She really calmed me. Great job to everyone who helped me!
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07 April 2017
I had a great experience at Holland hospital . From testing to inpatient care, I couldn't have asked for better. I found everyone friendly and very helpful.
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31 March 2017
My 12 yo went in last night writhing in pain. They told me she had an intestinal blockage. They gave her morphine, said drink Mira lax and sent her home. We'll never go back here again. No compassion, doctors didn't seem to care
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01 February 2017
Wow, what a bunch of rude old Dutch ladies in the ER administration. Made a trip this morning with a pretty severe possibly life threatening allergic reaction and they were so rude from the moment we walked into their so called "emergency room". Never again will we go back or say anything good about this ER. This isnt the first bad experience we've had here either. What happened to our health care system anyway. Greed and the almighty dollar!
Edit#1 Maybe the person making follow-up calls to try to change people's reviews should be in the ER administration because she is on point, ready to make the calls, and nothing will phase her determination.response / report this review -
10 November 2016
The nursing staff is great, but I have concerns with the ability of the emergency room doctors to do much beyond enhanced first aid and prescribe pills, and the bill pay department has been less then helpful in helping me set up a copayment assistance program the company that makes the long term medication I am on has me in.
They did reach out to me and ask for ways that they can improve, which to me means they are interested in fixing problems they have.response / report this review
