They receiced this rating from me only because the male person that was part of the breakfast staff was RUDE!!! They ran our of cinnamon rolls and sausage on the first day we were there and never did replace them. On the second day they ran out of breakfast meats, cheese omelets and the pancake machine kept malfunctioning.
Loved the location! Room was clean and looked just like the pictures from the internet. Staff was friendly, but I give 5 stars for the shuttle bus driver Pablo. You can tell he loves his job and goes above and beyond to make sure guest have a great trip. We never waited longer than a few minutes to be dropped off or picked up at Busch Gardens. Thank you Pablo and Holiday Inn Express Suites for a great vacation! We will definitely be back!
If you are looking for a block of rooms in the area, this is your go-to place! We had business in the area, dedicated to the cleanup of the Tampa area after Irma. Daria Leffel is the Sales Director at this location. She made our 37 (yes, 37) room block reservation PAINLESS. The nature of the business is that it can be so disorganized at times, with employees coming to and from one location to another, often. Daria handled all of the rooms and conferences so well. She is great at what she does and we were blessed to have worked with her! All of the staff was so accommodating. We will definitely be coming back if any other business arises in that area.
Hurricane Irma reservation here. Wonderful staff. They made our evacuation stay from Naples tolerable. They went out of their way to make sure we were safe,secure and comfortable. Never lost power either. Not a great neighborhood though. The staff runs that place on a shoe string budget. The owner needs to do some Serious Remodeling in and outside the building.
The hotel was very convenient to Busch Gardens and offered a shuttle to the parks that ran throughout the day, which was our main reason for booking the hotel. The staff was super friendly and helpful, and treated our 2 year old son like a prince. The drivers of the shuttle were very personable and helpful, and made the rides more than pleasant. It was very clear they enjoyed their jobs. Our only criticism would be that the room was a bit musty-smelling, most likely from the worn and outdated carpeting. Overall though, it was a great experience, and we would definitely book here again.
I stayed at Holiday Inn Express 3 months ago when I did a road trip to Texas. Here in Tampa, I did not like the area and the worst part was waiting for 30 minutes under the sun for the shuttle when they said it was 5 minutes. I called 2:50pm, again 3:00pm and 3:20pm. When the driver arrived she had 8 people to pick up instead my husband and I. Shame on the front desk Jamal who blame on the traffic, and said she was on the way, she never was because is only 5 minutes ride from Bush Gardens to the hotel. 😲 The driver Mrs. Maureen said she sorry, she did not know we were waiting in hot sun for 30 minutes. This facility is a poor representation of Holiday inn express
The front desk staff has been the best personalities and very helpful. The full breakfast is very good! Good eggs, sausage, biscuits and gravy. The property is very nice and safe. However, the neighborhood is shady. I wouldn't walk around at night. I would eat closer to the airport. The restaurants around here have some scary people. If you're coming to stay for Busch Gardens, it's perfect.
Rooms were decent but nothing special. Things seemed clean. Breakfast​ wasn't very good but they do offer a decent variety.
This Holiday Inn was pretty good. We were visiting Tampa and we brought our dog with us. The hotel is pet friendly but you must pay $50 a night for your pet. I didn't see anything online about this when I was booking, so it surprised us when we checked in. Besides that, the staff was friendly and the room was nice.
Great place to stay if going to Busch Gardens. Hotel allowed us to park there the morning of our arrival. They have a shuttle to take you to and from the park. Room was decent. Hotel staff was friendly and accommodating.
Location could not have been better for proximity to Busch Gardens. They do provide a shuttle to and from the park. It provides you with personal pick up at the gate for return to the hotel upon your phone request. Olive Garden Restaurant is next door and perfect if you don't want to use your car. Breakfast area is spacious with plenty of seating, kept clean and well stocked with plenty of choices. Laundry room only had 1 washer and dryer but reasonably priced. Small complaints: we reported a moldy shower curtain, but it was not replaced, and WiFi was spotty at the end of the hall.
My husband and I came down to Tampa because I was having an operation performed at Tampa General Hospital. We stayed at the same location a few weeks ago and decided to stay here again when we planned the trip for surgery. We checked in at 4:15 and got our keys to room 301. Upon arriving at our room we found the door propped open an the room was still dirty. We went downstairs and informed the desk clerk. We thought other people arriving to stay on the 3rd needed to be made aware that the rooms were ready. We left to have an early dinner in order to kill some time. When we arrived back at the hotel a but after 6 the room was ready. When I entered the bathroom we discovered a unpleasant smell close to that of a wet dog. All the plug outlets were lose and my phone charger would not stay plugged in. I woke up without a charged phone. The TV stations didn't even want to come in properly. My husband and I will be visiting Tampa again many time throughout the year for post op visits and at least one more surgery. I was overall very displeased with our stay. Michael, the desk clerk that assisted ideas very nice. He was the only positive experience we had.