Very courteous staff and well maintained hotel rooms and clean sheets. I did not had any issues during my stay and enjoyed my stay here and will recommend this hotel over others anytime.
STAY HERE! This is one of the cleanest, most well run Holiday Inns I've ever stayed in and I've stayed in quite a few. Very clean, best friendly staff, right off the bat upgraded me to their best suite because I was a member of their rewards program, didn't even have to ask or say anything, definitely stay here and I will be looking forward to going back. I was on business, and the hotel ran so smoothly it made everything easier, the breakfast was always out early, and on time, it was always good, made getting to the office so easy. I can't say enough good things about my stay at this hotel. The maid staff was amazing as well. Everything was great, front desk, maid, and breakfast staff.
This hotel has been recently renovated. It has a nice atmosphere, friendly and helpful staff, and updated rooms. Be sure to call ahead for an upgrade if you are a Priority Club member.
The front desk recommended I come in the back door, as my room was right by it. The back door had a small rock placed in it to keep it from closing all the way, which I removed. When I first approached my room, I couldn't get the door to open. The handle was dangling like someone had tried to force it down and broken it, and there were scratches on the door frame like someone had tried to break in. I approached the air conditioner and opened the door to the control panel (no thermostat on the wall) and the door fell off. The tub looked dirty, but upon closer inspection, I figured out it was just badly scratched up. There were exposed concrete blocks with paint peeling off of them in the bathroom, as well as spots of what appears to be mold in the corner, and masonry mud stuck to the floor presumably left over from a sloppy repair. The curved shower curtain rod was hung crookedly by what looks like wood screws haphazardly drilled through a makeshift brace, and it is hung so high that the shower curtain leaves a large gap at the bottom. I am a platinum elite IHG member. I have stayed in quite a few Holiday Inn Express hotels, and they are usually very consistent. What I've seen of the rest of the building has appeared pretty standard for the chain, but based on my room, I would not recommend this hotel.
Best thing I can say it was clean! Apparently they had remodeled the old Holiday Inn and there were many loose ends that needed attention in our room 107. Someone needs to be behind construction workers making sure they complete their work and did it correctly.
Front desk staff were very friendly! Comfortable room. Seems silly, but I was impressed they actually had soap dishes. Usually the soap just gets everywhere and makes a mess on the sink. Breakfast was okay, but the lady working the breakfast room was way too intense and off-putting. Overall a positive experience, though.
Stayed one night for the eclipse. The staff were amazing. Every one of them went above and beyond. Hey where is the stairs? Oh let me walk you that way. Where can we get some food late at night? Personal recommendations. They where slammed. They where helping everyone. And they where tired. Could see it in the faces. Yet they where still polite, kind, and professional. The room was clean and very comfortable. Great breakfast. Nice staff. Good rooms. Overall, made for a great day.
My experience with hotel has be wonderful. Management was very helpful, when answering my questions about the area. The area might look a little rough but looks are deceiving. My room was on the third floor near the elevator. I did not mind being near the elevator because I enjoyed hearing the people walk by laughing having a good time. This just my own opinion. Also, the breakfast staff was awesome fresh hot cinnamon rolls, bacon, eggs, or whatever I chose to eat that morning. I did have house keeping come early but, when i answered the door, she promply apologized and stated that she thought i had gone and will come back later. House keeping at the door, was not problem for me. Whatever your experience is or was, each experience can be view many different ways good or bad. It is best try the service for yourself, your experience will be different and if it is good or bad. Speak to management so that they could implement change to better serve you. We have not because we ask not sometimes. Thanks for reading my review. No comments are needed.
Super amazing service!
They keep the rooms super clean as well as ensuring the best Guest experience that anyone could ask for.
Very impressed!
Warning!!!!!! Do not go here!!!!! Do not go here!!!!
One nice thing I can say is the Hotels staff that clean the rooms were polite. But goes beyond that
Our church went here for a vacation and it was horrible, my room smell horrible so I had to be moved. It was a little more decent but the view wasn't the best.
But that is not my complaint, my complaint is they are a rip off. We got up early that morning and went to the Aquarium just realize that we was ripped off $2000+. Can you imagine the embarrassment, so our Pastor call and talk to this young Lady name Jessica she tried to say we had to pay $4000 for 6 rooms which sounds way off, and then told us she will call us back and never did. So the Manager at the aquarium heard our situation and worked with our church group which was 30+ people at that time. We had to eat budgeting because we only had $274 I believe in the account. So when we went back to the Hotel guess what Jessica was gone so my Pastor had to explain this mess all over again and then it took about to hours to get it straight. They told us it will take 7 to 10 days for us to get it back. That was a lie because we got it back the same night just to wake up for it to be gone a second time. Now here is the catch one of the Managers pulled my Pastor over and blamed it on the people who owned the building before them and said it wasn't there fault and he was sorry. But he was lying because when we booked the rooms the Hotel manager name Lincoln and Jessica was who we talked to. SMH
So we now have to cancel our bank card because of the foolishness that has happen.
Last but not lease as we was preparing to leave we had to talk, get papers sign etc. to get our last of the money. I'm not done they did this to another lady who was from South Carolina who was there for her grandson graduation. They took all of her money but $41 and told her she had to wait 7-10 days. She said that was all she had to get back home and was very disappointed. If you stay here, you are taking a chance to have your vacation ruin. This place need to be closed down.
I also checked down in other views and they have done this to other people. Just Beware
I probably would have gave them a three but they deserve a one because of the staff Housekeepers kindness
Rooms were greatlove the remodel. (The exterior grounds could be cleaned up thoughview from room included a bunch of old vanities.) Staff friendly. Breakfast good. I was bothered that there were several guests in the dining area who were barefoot. Would live to see a sign asking for footwear to be worn.
Hotel is definitely not a 3 star no water pressure, found bugs in room. The bathroom door had multiple holes in it. Hot tub was out of order. Called the hotel several times, no answer when trying to hold reservation. The bed was good was only plus. The front desk girl thinks she is a comedian comes off as very annoying. The toilet rocks back and forth. Renovations are very cheap looking. Definitely will not stay here again not worth the amount they charge to stay. Breakfast was average.
Nice Holiday Inn Express near restaurants and shopping, and close to the interstate. It had been recently updated and was nice inside. The beds were comfortable and the room was clean. You can tell some if the updates were not top quality (the tub/shower lever was loose and just spun on the wall). The breakfast was great and the staff was friendly.