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Added by Jopie, at 12 April 2017
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5 Reviews
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28 June 2017
My daughter had a sea ray sting so we looked up the reviews on the HHI hospital emergency room. The ratings were terrible. Unfortunately this is the only hospital on HHI. We went to the hospital expecting it to be less the average based on the reviews and would have been ok with that as this is not a major city hospital. We were just grateful to have a facility on the island. It turns out we should have listened to the reviews!!
We though it must be a bunch of tourists complaining, it can't be as bad as the reviews state. Guess what, it was worse then I could have imagined. What a train wreck!!! We preregistered online, then went directly to the hospital. Once we got there they had us manually redo everything we filled out online. Remember my child is in great pain with a inch and a half sting ray cut/sting in her ankle. We sat down and then waited some three hours. We watched three waives of people with no apparent emergency be taken into the ER while we waited. At about the three and a half hour mark a man staggers in to the front window and states I think I am having a heart attack!! He was close to passing out at the front desk, right next to my child and me. The nurse/receptionist told him to fill out all the forms. He was about to fall down. I was actually ready to catch him if he started to fall. No one helped him and one one brought out a wheelchair or came out form behind the window to assist him in any way. His wife finally arrived to help him, otherwise I would have had to catch him before he fell to the floor.
The hospital is by far the worst facility I have ever been to for services. I have been to hospital all over the world, including places that I would not take my worst enemy to,, this ranks with the worst hospitals I have ever been to in my life. If I could give this place a -10 Stars I would. My god, they are there to help people and they just don't care. At some point this place is going to get sued and deservedly so!!
We left the hospital ER waiting room "un-treated" after waiting three and a half hours. Before we left I asked the receptionist how much longer it might be. She said it could be at least another three or four hours. How is that possible in a "Hospital ER"!!!
To conclude, the general online reviews from others give this hospital dreadful reviews on average. My daughters ER experience was worse than dreadful. IF YOU HAVE THE ABILITY AND OPPORTUNITY TO USE A DIFFERENT HOSPITAL (SAVANNAH OR CHARLESTON), I WOULD SUGGEST YOU TAKE THAT OPTION IF POSSIBLE. THE AMOUNT OF TIME IT TAKES TO DRIVE TO SAVANNAH IS MOST DEFINITELY WORTH THE SUPERIOR LEVEL OF ER SERVICE YOU WILL RECEIVE. THE HHI HOSPITAL ER OPERATION AND STAFF APPEARS TO BE LESS THAN CARING AND PRETTY MUCH INCOMPETENT.
I want everyone to know I have only done two reviews in my life and the were for Amazon products. I have never been motivated to give a bad review to any medical facility until today. This is. Hospital ER!! Someone could end up in big trouble and I don't want others to go through this same experience.response / report this review -
13 June 2017
I've lived on Hilton head 10+ years now, been to this hospital and had even family members sadly work at this hospital; I have yet to hear or read anything good about it. I've read reviews from 5 years ago with the same complaints and problems; seen that all the owner has done is respond to a couple of the reviews with the same sorry excuse of an apology and a phone number to direct them to someone else to deal with the problem, but have yet to approach the situation themselves directly because the problem obviously lies with their staff in the ER. After 5 years you still can't get it right? It's sad and pathetic when Hilton head makes as much money as they do and they can't provide the community with a better hospital staff/ owner that would actually take our emergencies serious.
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08 June 2017
Unfortunately I have had two experiences with this hospital with family member, both terrible. Elderly mother at the emergency room with what Dr. immediately suspected was anemia, ordered blood work and they left her for 2 hours with no contact at all. 5 hours later they finally released her. Terribly understaffed. Equipment, tables have old tape marks on them with dirt accumulated. This hospital is FILTHY, dust and dirt built up over time on the floors. No wonder this hospital is nationally rated one of the worst for infections in the country
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29 May 2017
I was stung by a stingray, so I was taken to the hospital. We had to stop because I started to hyperventilate, and I started to lose control of my body. An ambulance pulled up and helped us, and took us to the ER. I had nothing but pleasant experiences with the staff of Hilton Head Hospital; all the workers were very nice, they laughed, and they would help in any way they could. Not only the staff there but even the ambulance crew was great! We were in and out in 3 hours; that's great considering most places would take forever. Granted we did arrive in an ambulance we got help faster, but to say the least the Hilton Head Hospital staff and experience was great.
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19 April 2017
If I could rate the ER in this hospital with NO stars, it wouldn't even begin to express my disgust with this poorly managed waste of insurance payments! First, the ladies room in the ER waiting room was absolutely filthy! I needed to help my Mom into the restroom because of a back injury. I didn't even want to let her pants touch the floor as it was just filthy. Show a little pride! Empty your mop bucket at least once in awhile rather than just sloshing around dirty water. Second, apparently the nurses there aren't aware of a little known federal law called HIPAA. Two of them came out into the ER waiting room to speak with my Mom. Basically, they did her intake in front of 30-40 people sitting there. The ER was backed up for 4 hours, so much so that they diverted ambulances to other hospital in the area. I get it, your were crazy busy! How dare you talk to me and my family about my Mom's personal care in the middle of a packed room of strangers. She finally got into the 15-bed emergency room and the attendant told her that it would be at least 2 hours before a doctor would be in to see her. At this point, we're in for 4 hours and have another 2 or so to wait. Call somebody in for the love of God!!!! Third, the bed she was taken to was leaning to one side obviously in need of repair. She finally was taken by us to the St. Joseph's in Savannah and found she had a vertebral fracture. Your were going to put her in a broken bed!!!! If you're considering retiring to Hilton Head BE VERY AFRAID if you need quality health care at this facility. I've seen truck stops run with more pride and caring than this train wreck of a medical facility!
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