Housekeeping needs to do a more thorough job. TP holder was empty. Fortunately, there was a spare roll for me to put on. Otherwise, hotel was good. In the middle of a refresh and the newly renovated room was nice. Modern and well appointed.
I LOVE LOVE LOVE this hotel! We go for the AseliaCon convention every year. The staff always has somebody that goes above and beyond for us. This year that was Josh. We were hoping the bar would be open after the costume contest but the closing time was 10pm. He stayed open for an RSVP of 8, but LIKE 25 OF US SHOWED UP AND HE ROCKED THAT BAR ALL BY HIMSELF AND WITH A LITTLE KITCHEN HELP! THANK YOU JOSH YOU MADE OUR CELEBRATION SO MEMORABLE!! I hope we weren't too much of a handful! Thanks for being patient with us!
As for the hotel itself, while it was under construction and that was a little frustrating with the noise (Please don't hammer so early in the morning), our room was clean and comfortable, had a fridge and microwave, the front desk and gift shop staff were really sweet when I came down exhausted in the middle of the night to buy something, and they treat the convention attendees with kindness and are very helpful! I enjoyed the breakfast buffet as always. I was super happy to see that Jesse was still around, he treated us great last year and this year he was making sure the con went smoothly (From my perspective it was great!!). There were water tables out everywhere, the area was clean, and he also stopped to say hi to us several times! (thanks for asking about my game jewelry shop!)
We have outgrown this con and I hear we are moving next year, but I will miss this place a lot.
We've been hosting our social event here for 5 years now. Sadly we are moving on only because our growth demands it. This place has been very nice and accommodating to our group and needs and we will miss this place. This last year occurred during their renovations, but it was no problem and everything looks nice so far.
Nicely quiet place especially when you are tired of traveling. I had dinner and breakfast in the restaurant beside the lobby. Food is normal but service is good. Fitness room has more equipments than the other hotels I had stayed the past week.
Stayed at the hotel overnight before an early flight. I took a king bed suite, and the room was very comfortable, with plenty of space. Breakfast was served very quickly, and was delicious. Spent some time in the bar before going out to dinner, and staff were very helpful. The lobby and bar are very well decorated, and there is an outdoor area that looks like it would be an ideal place to spend an evening, with a fire pit and tall tables. I took the shuttle to the airport at 8am, and the drive took less than 10 minutes. Extremely convenient for this sort of trip.
This was by far one of my best stays.
Breakfast was great,staff was friendly.i would definitely stay here again.this was an amazing hotel
Redfish and shrimp was excellent. Good beer selection allowed me to try some local brews.
I cannot say enough good things about this hotel. I drove up from Houston ahead of bad weather and was too wiped to make it another 70 miles north of Dallas to my home after I dropped a dog at the emergency vet clinic up the road. I looked around for a hotel to stay the night and from the moment I interacted with the folks here, I was welcomed and made to feel at home. They asked my name and were expecting me when I arrived. The hotel lobby, rooms and everywhere is very clean, warm, inviting and comfortable. The beds, linens, and pillows were divine- I didn't want to leave the next morning. Everything you could need is in your room. Thank you Hilton!
The stay was good. The front desk is very helpful. Shuttle service is very good right on time all the time. Rooms were cozy n clean. Overall a good place at a great location for business visits.
The people at the front desk are very friendly. Vilma, Veronica and Jennifer are there to greet you with a smile. The rooms are done in typical Hilton style with all the accommodations. It was a little noisy, but I think there was a large group there for a family reunion. Shuttle drivers are awesome and dropped us off right at our gate at DFW.
My family & I stayed here the night before a very early flight the next morning out of DFW International Airport. The entire experience was top shelf from start to finish. The staff were all personable & very helpful. I highly recommend the "park & stay" option instead of any of the alternatives. The ride to the airport on the shuttle was excellent, and they even remembered that we were traveling with a 5 & 7-year-old and had the age-appropriate car seats already in place when they arrived to get us! Classy touch!
Wi-Fi isn't free unless you are a member. If you want breakfast, you pay either 8 dollars for cereal, but if you get eggs and the good stuff.. it's 14 dollars. The beds are very hard and the pillows are awful and you might as well sleep without one. Decently clean and staff is friendly. Planes are loud at night flying above. I would honestly choose another hotel in the area.
Hotel was very clean and nice. Issue I had was the girl at the front desk wrote the wrong room number down for me. I had spent most the day on a motorcycle riding through storms and was exhausted. Had my bag which was rather heavy and wearing wet leathers. I get my room number and go to 4th floor and all the way back in the corner. My key doesn't work so now I have to go all the way back to the front desk. I get there and tell her my key don't work and she says o my mistake I wrote the wrong room number down. Says sorry and hands me my key back. Horrible customer service. I will not be back.