The staff was friendly, the room seemed pretty clean. The room service was tasty. The refreshments provided by the hotel for my conference were tasty. Unfortunately, the bed is incredibly hard (and I prefer a firm mattress). The mini fridge was buzzing. The walls are not well sound proofed. There was a weird scratching sound most of the night. I travel frequently and don't normally have a problem sleeping in hotels, but this was exceptionally bad.
I travel for work frequently and have stayed at the HGI Grapevine a handful of times now. The hotel is always clean, staff is always friendly, breakfast is always quality, and the beds are on the firmer side which is a huge plus for me. The only thing that stops me from giving a 5 star rating is the limited workout equipment. It's just the standard treadmill, elliptical, bike, and up to 50lb dumbbell set up. Overall, very good Hilton property with great airport and restaurant proximity.
Was very clean except for under the bed. The pool was nice but the heater wasn't turned on so the water was very cold. There was no hot tub. Good to stay at the night before flying out early the next morning.
When staying for work, I judge hotels on:
Cleanliness 3-4 (older property so hard to keep clean)
Internet speed. 4
Shower Pressure/Hot Water 3
Gym Size n/a
1 is awful, 3 is good, and 5 is great. N/a means I did not use.
*4 stars is everything on par, and I reserve 5 stars for something extraordinary that happened during my stay.
Hotel was pretty nice. Everything was clean and as expected. I used the app to check-in and go straight to my room. Never needed to speak to anyone at the hotel. Although when I would walk through the lobby the young gentleman working the counter would say hello. Overall it was a nice place to stay for a very reasonable price. Would definitely stay here again.
Not going to make a federal case out of this, but I stay at Hilton properties roughly 35+ times per year. I visited this property on business, they charged me 50% more than my co-worker (FYI I booked about 20 min before my coworker and I pay to have extra discounts available- AAA discount).
I spoke to the front desk when I noticed the difference in rate and no action taken.
I called 2 days after I left to speak with Lance (the assistance manager). Lance never called back.
I called again and pointed out I had spoken to the front desk in person and I have called in 2X and so far- No action taken.
I called the Hilton diamond desk and they called the property on my behalf. I was promised Lance would call me back in 24 hours. 4 days after that call I have still not heard anything back.
Both me and my coworker noticed the carpets looked like a fraternities basement.
The operations Manager, Lance is wonderful. He was so welcoming, friendly and very helpful. Such a great man. The hotel is beautiful, clean and at a fabulous location. Highly recommended.
The staff was very friendly and the bartender was really great. Just enough conversation and great service. Pillows on point and great AC. Glad we stayed. The location is great too. Restaurants right next door, but try the hotel food first. It is gooooood!
The hotel customer service is great. My mom stayed there and doesn't speak English. They are so patient to work with me over phone to get everything sort of, making a miss commute day a little bit easier. Thank you guys and good job! Special thanks to Amber in front desk.
I came for a work conference and can not rave enough about this place! Not only was there a complimentary shuttle to and from the airport but the shuttle would take us to any nearby locations (dinner) Now the room was just amazing. So clean!! And smelled amazing! The front desk staff was so beyond helpful!
Nice and clean facility. Fajitas and cheesecake were served for lunch and were delicious.
Check in was easy and the staff is very nice. The room is clean and spacious.
$100 a night with no breakfast and a hard bed and slow wi-fi not very nice.
Annabelle and the front desk manager (I'm sorry I forgot his name) were very kind and helpful. The rooms were spacious, clean, and comfortable and breakfast was great. I was running late for the shuttle to the airport and they waited a few minutes for me to get in and I was very grateful for that cause it was a rough morning.
I had an excellent stay at this hotel. The staff from kitchen was extremely friendly, that staff at front desk was extremely helpful, the food was delicious. The room was amazingly clean and comfortable. Thank u very much.