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Added by Jopie, at 14 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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15 December 2017
Nice hotel located right next to the airport. In fact you can walk from the airport to the hotel in just a couple of minutes. You just have to walk through the parking garage and you'll see the hotel on the other side of the parking garage. Very nice clean Modern Hotel lots of amenities that you would expect in a Hilton Garden Inn. Really good breakfast good service clean rooms
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30 November 2017
Hotel is fine good place to stay if you have a car. DO NOT USE THERE SHUTTLE SERVICE. They do not care if you live or die. Almost got killed by one.
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28 November 2017
The room was what I would expect from a Hilton property. Clean, efficient and in line with the brand. The breakfast was good again what you would expect from Hilton. What sets this apart from the other properties i have stayed at is the staff. Everyone was friendly from the waitress to the cleaning staff. The employees behind the front desk went out of the way to make sure everything with our stay went perfect. they even caught the stay over booking and made sure the same room was reserved with no issues. We will definitely stay here again when we are in town.
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06 November 2017
Located right next to the airport. You can hear the airplanes arriving/leaving, but it did not disrupt my sleep. The room was nice. I wish breakfast was included considering the price of the room.
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23 October 2017
On 9/28/17, we checked into the Hilton Garden Inn to visit my family. I had made the reservation for a 3 night stay at this hotel. On 9/29/17, the first morning while getting ready, my mom noticed that she had what appeared to be insect bites on her body. As I was inspecting the bites on my mother (I am a nurse) , I noticed a bug crawling on the bed by our clothes. My mom managed to smash it ,which left a reddish stain on white linen. When I inspected it, I realized it was a BED BUG. I immediately informed hotel staff who sent maintenance to our room. Once he arrived, he verified that it was a BED BUG. The maintenance man (I do not remember his name) offered us a new room, however I was concerned about infestations so I requested a refund for my reservation. I received a refund and checked out of the hotel immediately. When I asked to speak with the hotel manager, I was told that he was not available until Monday, mind you, this incident occurred on a Friday. I took all of our clothes to a laundromat and dry cleaner near the hotel. At no point was I contacted by the hotel manager. At this point I was less concerned about the bug bites but more about transporting any bed bugs to my sister's house or my house. So, the second day of my visit, I spent mostly at the laundromat, washing clothes that were possibly infested by the hotel bed bugs and searching for another hotel in the area that had rooms available with handicap access. My mother is in a wheelchair. I waited all weekend for a call from hotel management for at the very least an apology that I did not receive. So, on Monday 10/1/17, I contacted the hotel manager on the telephone. When I called the hotel, I spoke to manager Travis Caldwell to request compensation for cost of disinfecting clothes and luggage. I assumed any reputable hotel would at the very least offer to cover the cost of these services. However, Travis Caldwell (hotel manager) said that it was enough that they refunded me the reservation. He stated “the Orkin (exterminator) specialist came to inspect the room and said that the bug was dead for a long time, so I don't think we need to compensate you and besides we have never had this problem". I had to remind him that the bug was not "dead for a long time" because we killed it and that my mother had bites on her body. The entire conversation, it appeared that Travis Caldwell was not willing to accept blame for this incident. Not even when his own staff verified that a bed bug was in our room. Although I appreciate the refund I didn't appreciate the manager subtly tried to tell me that there was no bed bug and made it seem that refunding the reservation was a favor. This is possibly the worst experience that I have ever had in a hotel room. I feel that this incident should of been handled in a different manner. To act as if you are doing your guest a favor by refunding my money for not wanting to stay in a hotel which had bed bugs is completely unprofessional and rude. Needless to say, this will be the last time I will stay it this hotel or any other Hilton Garden Inn.
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19 October 2017
I stayed in rm215 and you could hear every single creaky foot step from the floor above. Alarm clock(airplane engines) will wake you up around 530am. Breakfast service is very good and all employees were very nice and helpful
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15 October 2017
Staff is great. Hotel is as expected from a Hilton. My 4 star review is due to no hot tub. There is a pool so y not a hot tub for fatigued travelers???!!
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21 September 2017
Worst hotel experience ever! Evacuated from SWFL and stayed here 3 nights. Dirty musty / mildew smell in room. Rude staff! There is hot water IF you wait 15min. Price gouging due to football game.
SouthWest airline, other hotels and many business owners were willing to help guests fleeing the storm by offering discounts. Not this placethey raised the rates!
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02 August 2017
Pretty nice place if you're catching a flight or you're just passing through to another destination the staff is very friendly and the restaurant bar is not too bad at all. The cleanness of the hotel is what you would come to expect from a Hilton property. Have a fun stay.
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07 May 2017
Clean, tidy, friendly staff, nice and abundant breakfast. Perfect location for airport users
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12 March 2017
Very convenient being right at the airport. Beds were comfortable and the shower was hot. Staff was very helpful with any questions. Had a Keurig in the room for morning coffee. Free shuttle to the terminal provided at all times of the day
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02 March 2017
Great hotel at the airport. Has a bar & restaurant downstairs and lots of room to lounge or hangout. Super convenient for business travel.
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31 January 2017
Room was very clean with a European style. Comfortable bed, microwave and refrigerator. A walk-in shower completes the style. Small indoor pool with an outdoor feel. Also a hot tub and a very nice fitness room. Breakfast was excellent with made to order omelets. Centrally located in Walnut Creek. Really enjoyed our stay.
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21 January 2017
Nice clean rooms. Plenty of outlets. Mini fridge in the room. Friendly and helpful staff. Tea and coffee always available in the lobby. They have a "pantry" store next to the front desk where you can buy snacks to bring back to your room.
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