This place should be closed down!!! There is no way or how this place can be allowed to remain open. It is a sham!!! And the kicker is that the staff expects you to do all the follow-up.
Can you imagine getting ready to turn in for the night only to find stained and slept in sheets!! Not only was it disgusting but further checks reveals someone's left over clothing hiding in at the bottom of the bed which yet again confirms that that sheets were no changed! Called down for sheets and was told to come pick them up myself!! So if I wanted to sleep on clean sheets I had to go back out to get the sheets. These were handed over crumpled, as if they were on the back corner of a closet. In fact I had grave concerns but ended up using them anyway. Of course, the sheets did not have a sheet to be used for cover.
This whole place is disgusting and upon reflection after 24 hours is my worst experience - ever - in a hotel. There has to be some level of expectations when operating in the hospitality industry. What I find here leaves me with very serious questions. I am going to find out how the powers that be can be notified of what happens here. At the least, Wyndham will need to know what kind of business is being associated with their name.
Truly disgusted guest!!!
If I could give a lower rate than a star, I will have!!
Breakfast is good. Room service happens, front desk is very welcoming. So far so good!
Spent this weekend at this hotel and it was not the greatest. When I arrived, I couldn't find the hotel. I called them to see if they could help me. The receptionist took me that she just moved to Columbus and she would try to get someone to tell me and she put me on hold. When she returned she told me that it was behind the shell gas station. I told her I did not see it behind the gas station and she told me that I had time to drive around until I found it. Then the phone got quiet and then I heard the dial tone. After circling for 30-40 minutes, I finally found the hotel. When I got there to check in I told the receptionist that she hung up on me and told get I did not appreciate how I was treated when I called. Then as I was checking in, I told her the address on my license was not correct and that I was not from Columbus. After I tell her this, she proceeds to ask if I was from Columbus. When I tried to pay with cash I was told they don't take cash. I had to go put money in my card. When we found our room, we go up the steps and almost fall because the steps needed done over. When I went to my room, it smelled like old cigarettes. When I tried to go in my room I couldn't. I found out that I had to lift the handle up instead of down. The pull out couch was so disgusting that I did not let my boys touch or put anything on it, let alone sleep in it. The kitchen floor had two burn marks on it, the eye of the stove was dirty and the kitchen chairs were not cool at all. The room would've been nice if they renovate it. I go to get morning coffee and it was cold. The day I check out, I was told I owed another 31 dollars after they had already taken 287.50 out of my account. I was told that they only had 250 authorized and I did not understand that. My back told me that the hotel had put a hold on my account but the hotel claims that they did not put a good on my account. When I finally pay the 31 extra dollars after Going round and round for almost a hour, the front desk clerk tells me he's sorry and that he will give me a discount next time I come back. Well, guess I will not get my discount because I will never ever go back there again. I do not recommend anyone to go to this hotel. Never had this issue anywhere else but I cone here, pay more and get treated badly. Well never be back. Worst hotel I have ever been too. I would give them a zero but I have to give one star 👎
Terrible location, not close to the Airport.
When I call to ask for the shuttle pickup I was told there was none because I did not call 24 hours in advance. I use the Uber service just got to the hotel. The Uber driver asked me if I was sure this was the hotel I wanted.
During the check-in process I was told I was in building 10 and that location required me to have a car. Apparently the hotel is made up of several buildings. These buildings look like a row subsidized housing units. I'm terribly this was the most bizarre model for a hotel that I've ever seen. How this hotel received a 3-star rating is beyond my imagination. I canceled my reservation found another hotel.
My boyfriend booked me a room and paid for it. When I got to the front desk, the man working insisted the room had not been paid for. I was escaping a stressful situation so I didn’t argue with him and gave him my card to run. When the man at the desk handed me a card to fill out with vehicle information I told him I had come on foot. He asked me if I was sure. Yeah, pretty sure dude!
Once in my room, which took about 20 minutes due to the broke ass door, it was fine except for the obvious flea issue. I put a do not disturb sign on and went to sleep. Around 5pm someone barged in to evidently fix the door. He asked judgmentally if i had vern sleeping and then noticed the do not disturb sign. After 30 seconds of awkward silence he said he would do it later.
After my boyfriend called and arranged the payment properly and was charged for it, they still ended up charging my card. So we paid twice for a weird shady hotel room that ended up giving me fleas. Don’t be a weird ass establishment AND give me fleas.
Staff is very friendly and seem to really enjoy their jobs. My son and I enjoyed the room and how it was set up. The room felt clean and smelled good. The breakfast was very nice, the waitress has a bubbly attitude and was very cheerful. The surrounding area of the hotel isn't the best but I would stay there again.
Our past couple years, amazing.. this year, our room had pubic hair in the downstairs sink, the upstairs bedroom was turn apart. On top of that, every bar of soap had a burnt incense in it and ashes all over the kitchen floor and table. Dirty dishes in the sink and the trash can was full. After we asked for me sheets and we will change them ourselves for we just wanted to sleep. The lady at the desk got rude and told us she had no sheets. The security guard ended up seeing our fatigued frustration, he got us 3 new full sets right on the spot (literally went in the room behind the lady at the desk being rude)
At least I can say it was nice having enough space for hubby and I, his sister and our adult spe oak needs son who each needed space. Our room was designated as a Penthouse. A livingroom with sleeper sofa (they call it a Murphy bed), full kitchen, bedroom seperated by drapes and full bath. Upstairs was another bed and full bath. Commode kept trying to overflow. Sofa had no linens. Security brought what thought was a set with no pillow but we plenty of pillows on beds. He told me there were linens and pillows in closet. Well, if course we already checked both closets and drawers. As we got ready for bed we realized he had only brought 1 sheet. We took a sheet off one of the beds.one of the beds was pulled away from the wall with barely enough room to walk around because the headboard has been ripped off and laying on the floor. I doubt we would stay here again.
Horrible customer service. The place was not clean at all! Please don't waste your time or money! This place needs to be shut down! WILL NOT BE RETURNING!!
Despite the rocky start (it literally took 25 min for the desk clerk to get me checked in), my stay there was great. The room was at 52 degrees when I entered and it took 10 minutes before the heater turned on, but it eventually got warm. The room itself, looked like your typical Wyndham timeshare. It didn't, however have any dish soap or towels to clean the dishes with, nor any oven mitts. The beds were supposed to be queen sized beds, but we're more like full sized beds (which matters to siblings having to share a bed). The breakfast was amazing and the attendant was very helpful. The location of the hotel was very convenient when traveling on I-70. It is also not far from a mall, grocery store, and other amenities.
I really liked this place. My husband and I stayed here for 2 nights and the room was very clean, came with pots, glasses, utensils, etc. I was impressed. Even before going to Columbus, I had called and talked with a wonderfully helpful young man on the phone that answered all of my questions. The breakfast was better than most places too. I'd stay here again.