Hampton Inn by Hilton Miami-Coconut Grove/Coral Gables
2800 SW 28th Terrace, Coconut Grove, FL 33133, USAAbout
Location :
Added by Jopie, at 25 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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12 December 2017
Best customer service. Carrie was one of the friendliest and most helpful front desk clerks I've come in contact with and this is coming from someone who has stayed at plenty of hotels. Whole experience was great.
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19 November 2017
We booked a stay months in advance for a group of eight. The agreement was we would stay overnight and park four vehicles there for six days while we were on a cruise. They were to provide shuttle service to the port, all for a specified fee. This information was confirmed with several employees to include the manager on duty when we arrived. They backed out of the parking agreement stating they had never talked to us. When confrontation with notes, including dates and names, the manager finally admitted to the conversation. But he said the guy that made them had been fired and they were not going to honor it. After a long debate they agreed to allow us to park but not at the original rate. They also agreed to transport us the the port. Thankfully we asked about return transportation because they had no intention of picking us up.
Get everything in writing because they can't be trusted.response / report this review -
03 November 2017
Rooms are nice and clean, beds are comfortable. There isn't enough parking spaces for all guests, so make sure you park early. Breakfast is good, with the menu changing daily.
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29 October 2017
Location was convient for my business trip. Staff was helpful and rooms appeared to be clean however I had tiny ants all over my desk and in my bathroom sink. The hotel was.booked so they couldn't move me to a new room that night. They did send maintenance to check the room. They moved me the second night and there were no ants
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16 October 2017
worst experience ever, honors member, made reservations through friends and family at 84.00 per night. when I arrived I mistakenly made reservations for Saturday and Sunday, and even though they had rooms, they told me they couldn't honor my price for that night and charged me 179.00, which I was fine with, because it was my mistake, but Saturday was already reserved, and they wouldn't honor my price because it became a new reservation, really??? The manager wouldn't even come out and talk with me and the one lady behind the counter help her finger up at me to shut up, while I was asking for nice lady that was helping me previously.
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08 October 2017
Hampton Inns are always excellent, no matter the location. We had a good experience here, the rooms were clean, the staff was friendly, and the location was good.
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04 October 2017
nice rooms, nice staff, one actual sit down restaurant within walking distance.
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28 June 2017
They take pride in their jobs and providing great service. VERY clean and super friendly staff.
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14 June 2017
The staff are friendly and helpful. Room large, bed comfortable only down side (not for me) the pillows are small. Location close to transport. Coconut grove and Coral Gables have a free Trolley Bus service (2 different routes you can change a dougllas station). Oh just remembered the room is a little dark I like natural light.
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23 May 2017
Clean, up to date and affordable hotel. Pool and hot tub has a better than expected atmosphere. Staff is very helpful
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16 May 2017
The hotel was nice and clean as expected. I had a hard time getting to it using Apple maps but I really think that was an app problem more than a hotel problem. The room was very nice and the shower was great. I slept as well as expected on the very comfortable bed.
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01 February 2017
This hotel is very good. It is impeccably clean. The staff I'd friendly and helpful. The breakfast was okay, they had a nice assortment of options. It is close to the metro station and the soundproofing was very good. We stopped for one night on our way to the keys. I recommend this place based on location, helpfulness of the staff and cleanliness
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