Name: Hampton Inn & Suites Lake Wales
Address: 22900 US-27, Lake Wales, FL 33859, USA, US
Telephone: +1 863-734-3000

Hampton Inn & Suites Lake Wales is a lodging, located at 22900 US-27, Lake Wales, FL 33859, USA. They can be contacted via phone at +1 863-734-3000, visit their website hamptoninn3.hilton.com for more detailed information.

Location :

22900 US-27, Lake Wales, FL 33859, USA

Contacts :

Added by Jopie, at 05 February 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Add email
Add business description
Add Social Media
Add Products and Services

Chad Ruark

25 December 2017

Book direct not thru booking they lost my reservation the staff was great and helpful helped me book direct cancel booking saving me money in the long run. Drove from Illinois to find out no rooms of what I had reserved because booking didn't put it thru the system but the staff helped me 100% and I was very thankful. So use my advice book direct
Jessica Seriano

11 December 2017

Traveled in for a softball tournament and booked several rooms for the team. While the hotel rooms are a little dated, they are clean and comfortable. Customer service is where they really shine! They were awesome in accommodating our group. We had a 6 hour game delay and they allowed us to check in early as our rooms became available. Everyone at the front desk was very friendly and helpful. Breakfast had many options and they had fresh coffee and tea available throughout the day. Thank you for a great stay!
Raina Koehler

10 December 2017

Stayed at this Hampton Inn for a wedding November 25, 2017. The staff was NOT ready for the large amount of people that would be staying there and checking in on the same day (11/25). We arrived around 2:45pm and were told that our room was not ready and would not be ready for some timecheck-in is at 3pm. The wedding we had to be at started at 4pm but was very close to the hotel. There were about 20 people that could not get into their rooms because they were not ready yet due to the hotel being understaffed and we all had to get ready in the single bathrooms in the lobby. This caused people to not be ready on time for the wedding and then everyone couldn't fit on the shuttle to the venue. The shuttle then got stuck in the mud which caused it to be delayed and caused 18-25 people to miss the ceremony of the wedding and be 1 hour late after traveling hours to get there. Upon check out I was told that there was no manager there that day and that when he got back that he would be looking into the situation and contact us.

We payed $155 for one night, weren't able to get into our room until 3:40ish, missed the wedding ceremony by an hour, and never got a call from the manager we were told was going to contact us after looking into things. WORST stay I've ever had at a Hampton and HORRIBLE customer service at the front desk.
Alyssa Collins

28 November 2017

I love Hamptons because they consistently provide a comfortable, clean and friendly experience. This location was no different. Wonderful hotel and staff .
Brad Weishaupt

19 November 2017

Overall very nice. Huge king size bed room. There was a small water leak from toilet, dark brown stain on bottom side of toilet tank, and a medium sized bug crawling around the bathroom. Breakfast good as usual for Hampton Inns.
Palazoloup

19 October 2017

Clean and convenient. Great breakfast and very helpful staff. Mannys restaurant is close by also
Jessie Viramontes

12 October 2017

Fairly clean rooms, needs updating. Although not the hotels fault, I had to change rooms in the middle of the night because a group of guests on the same floor were loud and obnoxious. Would not stay here again.
Karen Abramovitz

24 September 2017

Very nice and extremely accommodating. If you forgot something they do what they can to help you out. Breakfast buffet is one of the best I've experienced.
Phil Hines

15 September 2017

I was made aware that a elderly couple that had been staying at the Hampton Inn Lake Wales prior to the hurricane was now forced to leave because of other reservations. And they didn't even find them other accommodations. I think that stinks. You should be ashamed
Gangothri Sidhapur

23 July 2017

Bed Bug infested room.

The hotel is old! My room AC thermostat did not work properly either it wouldn't stop or start up unless you drop the temperature manually. A dirty pillow case was left under my sheets. I didn't complain about anything until I noticed bed bugs in my sheets around 2 am. Called the front desk and they informed no other rooms were available. I stayed on the chair rest of the night. I asked to be contacted by the manager, and he did so later during the day. He agreed there were bed bugs I asked him to compensate on the clothes I need to thrash due to their negligent cleaning. I even offered to send pics of dress I would be thrashing as coutrtesy when he accused me saying I might overstate the price of the dress. Rest of the conversation manager got busy blaming it on me saying If I flew in I might have bought the bugs along and this is a hotel it is difficult to tell when we will have bed bugs. Cleanliness should be proactive and not reactive. I travel every other week and stay at least 15-20 days a month at Hilton hotels(including the night before this stay). Previously never has issues with the stay and such accusatory management response. As we could not agree, I had to call Hilton Diamond Customer Service, and till this date, I have not received any response. I guess it's time to change the brand of hotels I stay would be staying.
Bruce Lee

27 June 2017

Conveniently located to Legoland as well as some shopping and restaurants, this hotel met our needs perfectly. The hotel was well maintained and the staff was helpful. The next time we head to the area this will be our hotel of choice.
Marlena Thorpe

24 June 2017

Very clean and staff are wonderful, friendly and helpful. The pool wasn't pristine, but a lot of kids in it, so we didn't use it. We had an issue the last night with the family next to us being VERY loud after 10pm. I called the desk and it was handled immediately. We stay at Hampton a lot and always have a good experience.
Jonathan Krieger

14 May 2017

Staff was super nice and my bathroom was very nice as well. The breakfast wasn't too great (except for the waffles they were great). Also the hallways were hot which wasn't nice after waking in from 95 degree weather.
Cando Morrison

20 March 2017

Intering the Inn was welcoming and clean, well life and friendly. The customer service representative was very nice. We was checked in and given a key to the room.of.our choice. The room was clean and well stocked. I would definitely recommend this hotel to other people.very clean friendly place. Had free breakfast.didn't eat it, but it smelled really good.
David Spicer

12 February 2017

Just to be clear. This is a 4* review of a 2* facility. The rooms were clean and dry. Good quick check in. Friendly service. Breakfast buffet could have included more healthier options.