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Location :
Added by Jopie, at 26 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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30 December 2017
Brian Harvey's review from 8 months ago is spot on - this hotel's manager Carolyn Davidson has the WORST customer service of any Hilton property I have ever stayed in. I am Diamond status with Hilton. This means absolutely nothing to this hotel. The 2nd person stays free with diamond status, she tried to charge me $10 extra. She never offered waters. When I asked about an upgrade, she complained about my rate. When I suggested that maybe I need to stay somewhere else, she said "that's fine, go ahead" The other employees that I came in to contact with were very apologetic and were helpful for any of my needs. Whoever owns this property should give Carolyn some customer service training. I have NEVER been treated like this from any hotel chain, especially one where I have diamond status.
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21 December 2017
The room was so clean and nice, but the breakfast was really disappointing.
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05 November 2017
Came with a big group. Staff were amazing at working with my group on early breakfast and rooms were clean. 5 stars!
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27 October 2017
Parr of the hotel is still under construction. Didn't impact my stay. Friendly staff and great rooms. Close to many restaurants
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18 October 2017
Love this place. Very clean very nice stop and a outstanding breakfast.
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24 September 2017
Very dated old furniture in rooms old carpet but looks like they are remodeling and the breakfast was slim picking
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27 August 2017
Stayed here on a buisnesd trip for one night 8/24/17. Front desk agent was friendly and fast at check in. No complaints about the hotel or the breakfast except one major detail. I am currently bit from my shoulder, Under armpits, back, all over my legs and groin area by bed bugs. I believe I stayed in Room 304. I can barely sleep at night from all the itching.
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20 June 2017
Very comfortable room and beds. Staff was friendly and accommodating.
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08 June 2017
Nice hotel with comfortable beds and nice linens. It wasn't bad, but the shower water pressure could have been a little better. Location is great, close to hotels and stores. Breakfast was just ok. The one negative was all the little fruit fly gnats covering the fruit. That was a bit gross. I would stay there again.
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29 April 2017
Wonderful hotel. It's clean. The beds are soft. Hot breakfast.
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16 April 2017
Unfortunately this is your only option for Hilton in Ft Payne. If you have flexibility I would recommend the ones in Guntersville or Gadsden. It's not just that this one is an older hotel, the service is not very friendly. They ignore my diamond status each time I go which means they require ID, credit card and signatures (even though everything is on file). You have to beg for a water and don't even think about asking for perks like upgraded rooms or even additional guests staying for free. The manager here (Carolyn Davidson) is rude and unfriendly. I think the bad service starts with her.
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02 February 2017
Super clean and very ergonomic. I do a a significant amount of work in the evenings and the desk and general office area of the room is exceptional as is the breakfast in the morning. I stayed 5 nights and everyday a new breakfast item. Great for kids as well. The indoor pool looked very relaxing but I didn't have a chance to jump in. The fitness area looked very nice with a good selection of weights and aerobic equipment. The bed was extremely comfortable!
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