About
Location :
Added by Jopie, at 17 April 2017
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 7:00 PM
- Saturday 8:00 AM – 7:00 PM
- Sunday Closed
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15 Reviews
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22 April 2018
Very laid back experience, no pressure, great deal and even enjoyed a great burger while I waited! Baron Washington was the best car salesman I have ever worked with. LOVE my new Escape!! Thanks to all of the Crossley team members that helped make this happen.
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27 March 2018
I just bought a used car from Gary Crossley and worked with Grant Frazier. Grant was absolutely a great person to do business with. He was more concerned about making sure our needs are met before making a sale. We weren’t completely sure what we were wanting to go after and Grant was very patient in writing down our needs/wants and finding a used vehicle that really fit our family needs. All in all, it was a great atmosphere and helpful people. Definitely will go back next time for any of our car buying needs. Plus the car washes for life is a nice added bonus when you buy a vehicle from them!
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21 March 2018
I already knew exactly what I was after when I got there. Grant Frazier was there to help and help he did! I was ready for a long day of haggling and side-eyed looks while going back and forth on numbers. Grant did a great job! He made us really comfortable and the whole experience was as painless as it could have been. We walked away in the vehicle we wanted; with the numbers we wanted! So happy with our vehicle! Everyone from the receptionist to the sales team to the finance guy, everyone was friendly and happy to be there. I was ready for a battle of wills and I walked away with a genuinely good customer service experience!!
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21 March 2018
Marc Carbonetto was my salesman, he is absolutely amazing! He made sure I was getting something I would absolutely love for a long time.
He was generous enough to come in on his day off to take care of me, as well as made sure I received all of the perks of a new car owner.
Marc was very easy to talk to and had answers for all of the questions I had. Marc made himself available through the entire transaction.
I have already recommended a few friends and family to him because I know he will make sure they are just as happy as I am. I hope to buy from him again in the future.
Gary Crossley definitely has a great asset having Marc on their team.response / report this review -
02 March 2018
I just bought a used car from Gary Crossley Ford and worked with Sam Dorsey. Sam is their Internet Sales Manager and did an excellent job. To make a long story short, I was interested in a car that they had purchased from an auction and had not arrived, it was delayed due to the snow and ice. They allowed me to view the car as soon as it arrived, even though it wasn't ready to sell. I agreed to purchase the vehicle and they provided a loaner while I was waiting for the car to go through the certified inspections.
Sam was very quick in responding to all of my calls or emails and made the purchasing experience smooth and easy, he even personally delivered the vehicle to my wife and we live 30 odd miles from the dealership.
I would highly recommend Gary Crossley Ford and would encourage you to ask for Sam Dorsey and any purchases.response / report this review -
04 November 2017
Awesome experience! This was my first car buying experience and Marc was extremely helpful. He was able to get everything I needed and within my price budget. He was not pushy but still made sure I got everything done that needed to be done. I was not sure what to expect when buying my first car but he made the whole experience easy and understandable. Next time I buy a car I will definitely come back to Gary Crossey and I will definitely come back and see Marc!
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03 November 2017
The service was excellent the price match on the tires was appreciated. The only problem I have is once the tires are mounted the suds needed to be cleaned off the tires. I went to the car wash to use it as a free car wash and my sticker did not register on the car wash so I had to pay the $12 to try to get the car cleaned and the tires. Overall experience is good. Price match was excellent. Service appointment was on time and took over an hour and a half which was what was expected and told.
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25 October 2017
Marc C. was exceptionally knowledgeable about the vehicles for sale on the lot. He went out of his way to help us get the truck we wanted and come to find out, we had crossed paths many times in the past. He is a very fine car salesman, indeed. Also, the dealership as a whole had a very laid back and easy-going atmosphere. Thanks for everything, Marc and Gary Crossley Ford, we will definitely shop at your dealership again.
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22 October 2017
We had a very awesome experience working with Marc C.! He was so kind and really worked with us. He was willing to haggle and deal fairly. I am also 8 months pregnant, and he really tried to make sure that I was completely comfortable during the process. Mark P. in finance was fantastic also. He broke everything down and made sure that we understood what we were signing. We felt like both gentlemen really cared about our growing family. Thank you guys!
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15 October 2017
We were VERY HAPPY with our experience. Marc C.was very helpful and friendly. The service department was easy to work with and able to answer the questions that we had. We quickly got my mom into the car she wanted and at a reasonable price. We will definitely do business with Gary Crossley Ford again. Thanks!
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22 July 2017
If you want to buy a BRAND NEW CAR, have problems with it and NOT get the problem fixed by the company who sold it to you then Gary Crossley is the place to go! We bought our first brand new vehicle and since the first week we drove it off the lot it has had problems. We have taken it back to them numerous times to try and get it fixed. Half the time they would call us back saying it's fixed and as soon as we got in the car you could tell it wasn't. We felt the whole time we were getting service done to it they wouldn't try and actually fix the problem. When we would go and explain what the continuous issue was with the vehicle they would basically treat us like we were stupid. Then the big kicker----- we ran out of our warranty and all of a sudden the problem "could be fixed IF WE PAY FOR IT!" To add to the story we took it to another Ford to see what they thought and within 30 minutes they were telling us they could see exactly what the problem was and that they didnt understand why Gary Crossley Ford couldn't have easily fixed the problem. I think the staff at Gary Crossley Ford have terrible customer service and their mechanics clearly aren't qualified to do their jobs! We will NEVER buy a car from Gary Crossley Ford. We have told everyone we know about our experience and had multiple friends and family already decide not to go there since then. I highly recommend you don't either!
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08 June 2017
I transferred my business from Thoroughbred Ford to Gary Crossley Ford.
The service is always great, treated with respect and always cheerful compared to being treated like you are a royal pain for bringing in your car. Always explain everything to me and always answer my questions. Very please with the service.
Just had my car serviced for recalls and as normal service is just great. Couldn't ask for any thing better. Thank you Gary Crossley for your great customer service and care.response / report this review -
31 May 2017
I recently moved to KC from WA and needed to get my vehicles licensed out here. Both vehicles needed service in addition to the vehicle inspection so I brought my Mustang in first. It was serviced & ready to go in less than an hour, so I brought my Escape in. My Escape needed quite a lot of work to pass inspection, since it was an '05, so I ended up trading it in for a new Ford Focus Titanium.
I never felt under any pressure to purchase and felt that they truly listened to me and my needs. I worked with Justin Savage in sales and after he'd gotten my financing approved for the Focus, I had second thoughts and wanted to check out the Escape. He got the keys and had me drive an Escape. It wasn't what I wanted. But it was great to have that reassurance that I'd picked the right vehicle for me.
Stacy Savage helped me with aftermarket so I could keep my new vehicle protected. Ricky Lynn walked me through F&I, explaining all of my options and offering realistic advice based on my driving habits. Again, no pressure.
Overall, it's a great dealership, different than most and I had a great service and sales experience there. They're good people.response / report this review -
23 May 2017
I'm always pleased with the service I receive at Quicklane every 5000 miles and Very pleased with my recent experience in the Service Center. The part required to fix my car was on a 1-2 week back-order, but they were able to obtain the part from another dealership and had my car fixed the very next day. Since I had to leave my car there, they offered me a loaner car, but since I had another car at home, a very nice lady drove me home so I could go on to work. I wouldn't hesitate to buy another car or truck from Gary Crossley Ford. Thank you for the wonderful service and taking great care of a car I absolutely love to drive! The best part is when I purchased the brand new car 2014 Mustang 3 1/2 years ago, and my salesman, Tim, taught me how to drive a stick and I drove the car home that night!
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24 April 2017
The Quick Lane technicians got my Explorer in and out in less than 10 minutes. They knew I needed my vehicle the next morning to take it to the Lake of the Ozarks to help my mother who had fallen and needed help. Despite being 5 minutes until closing, the technicians gladly took my car in to change the tire and balance the vehicle. I was back on the road in no time. They were courteous and friendly, even though I had pulled in 5 minutes until closing. I was more than grateful for their willingness to help me.
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