I take my cars for oil change, maintenance, and repair to Honda of Tiffany Springs regularly. My experience has been great with no unnecessary up-selling plus free car wash. I wait in the nice lounge when it is oil change because I know it will be completed within 40 minutes as long as I make an appointment ahead of time. My latest oil change experience was no exception.
Mike was incredibly helpful this week when we had 2 of our 3 cars in the shop for repairs that had to be done to be safe on the road. I appreciate the empathy Mike had for my situation! He took the time to explain all of the issues the cars were having and worked with us to be sure we could get them back on the road as soon as possible. The experience was painless.
Honda's will run forever with proper maintenance. We take both of our cars to Tiffany Springs. For an overnight drop Jason called the next morning with a comprehensive list of what the schedule called for and after a short discussion the work began. Within an hour it was completed. Good consultation, good service done in a timely way.
I oil change and maintenance done at Honda of Tiffany Springs regularly. My experience has been great service with no unnecessary up-selling plus free car wash. I wait in the nice lounge when it is oil change because I know it will be completed with 45 minutes as long as I make an appointment ahead of time. My latest oil change experience was no exception.
The AC blower stopped working in my 2015 CR-V. Since I only live a mile from this dealership, I made an appointment for the coming Saturday morning. Eddie Lambkin greeted me as I walked in and could not have been friendlier or more helpful. Since there was no shuttle service available that day, Eddie gave me a loaner CR-V. Just a few hours later he called to tell me that my own CR-V was washed and ready, with a new AC blower installed and working. The whole process could not have been better. Thank you Eddie and the service techs!
I have been receiving service from Honda of Tiffany Springs for 9 years. I continue to bring my cars to the dealership because they don't try selling me parts and service I don't need. I've branched out a time or two looking for "cheaper" options and always regretted that choice. When I have major repairs done Mike is great about explaining what's being done and telling me my options. Mike is the best representative they have! He knows what he's talking about. Further I appreciate that he has never talked down to me.
Also shout out to Josh! When I have big service trips I often drop off my vehicle and ask for a ride to work. Josh has always driven me and he's very friendly and makes me feel comfortable and the ride seem short.
OUTSTANDING Customer Service! Came in for an oil change and a free car wash. Kenny Williams took outstanding care of me. The honesty that this dealership has its second to none! Had questions on my phone pairing that were also addressed with kindness! Jesse the Finance Manager saw me in passing and remembered me, he even went the extra mile to address a small scratch that he actually took care of himself! The exemplary attention made me so glad I choose this dealership, it made my day! Thank you all!
The first time I visited the dealership I would have given them 5 stars and even when I visited the dealership the second time maybe the same.. it would have been 4 or 5 (wait time was way to long/ and I was lied to about the original amount from my first visit and somehow I needed to come up with more money the second visit, which was the very next day). But after dealing with the finance department about getting the title so I can register the car, they get no stars. At first when speaking with the finance guy they wanted to assist me with making sure I could still drive the car until I get the title to the car but when I showed up it was a different story. He made me feel like, me not getting the title to the car was my fault. I somehow told the bank not to release the funds and so they couldn't release the title. Well today I got a ticket because I needed to go to work, so I can pay a car note for a car I can't even register. I bet they will not be helping me pay the ticket received today. I told the police officer, the car would have been registered had I had the title to the car. He was like not his problem, have a good day. Sounds just like the car dealership finance guy, when I asked what am I suppose to do, the tags are expired? He said he will be getting penalty because the car is not funded. I don't know what you should do about the car not being tagged. Drive at your own risk.
I was so mad. My only form of transportation and he says Not my problem in so many words. Now I am looking at a ticket for expired tags. So they are nice to get you in a car and get your money. And even tho they say its not even about the money for them their action reflect something completely different after the sale. Its all about the money!!!!!
We bought a vehicle from them. Ask for Pedro in used car sales. Tell him I referred you. Really nice guy and very helpful.
My Honda Accord was in need of service and upon consulting my Service Advisor, Mike Bair, I learned this would be a routine oil change. After the thorough multi-point inspection, Mike provided additional details on service that would be recommended on future appointment(s). Mike is knowledgeable and very committed to the customers he advises. I will always come to this dealership to have his expertise available to me. Thank you!
Terri Pearl
On my third Honda from here, I get all my servicing some here. Fast service even though they stay quite busy. Nice lobby with coffee and a place for the kids to play while you wait.
I have been a faithful costumer since 2006. I have both leases and bought new here. There maintenance department keeps me coming back.
We have purchased 3 cars from Lowell, and always check with him first when hunting for a new/used car. He's great to work with, honest, and gets you the best price. Have worked with Jeff Hudson in the service department for years and he's great! I just started working with Josh in service, and he's top notch also.
Thank-you Honda of Tiffany Springs.