If i can give 0 starts i would but it doesn't allow me, Worst costumer service called all day no one answers the phone and if they do NO HELP..
Purchase vehicles for the company here, never had a bad experience to date. Bought 2 2017 F-250s and 2 2017 Ford Transit Vans in the last 30 days. Highly recommend
A new system to make things easier yet you're not dealing with people anymore takes forever to get a check
Great selection of vehicles! The downfall is, they wont let dealers on the lot across the street. Even if you bought some vehicles and the parked them over there. They will make dealers walk in the cold to pick up or look at "If" buys. Very disappointed in this auction and staff
Omg we were finding 1 vehicle for 3 hours in this manhain. The lady from office she said it's gone but the vehicle is still there
They don't know what they are doing wrong work number wrong location everything
Finally we got after 3 hours later
Great selection of vehicles! Biggest auto auction I have been to yet. The staff and driver's are friendly
We have always had great success with Manheim KC. They have far superior cars than other local auctions on a weekly basis. Staff is always very friendly and professional from the title desk all the way to upper management. Thanks! Elite Auto KC
BEWARE OF MANHEIM KANSAS CITY!!! 6/7 We "Riverwatch Auto Sales" bought a 2010 Jeep Wrangler from Manheim Kansas City. The unit ran through Green Light and some how passed a 14 day post sale inspection. 6/19 The Jeep was delivered to us. I immediatly called the arbitration department in Kansas City and spoke to Kristen abritration manager Darla Morgan's assistant. Darla was not available. Kristen who said she was new reached out to Victor Ferlaino the General Manager who called me. Victor and I discussed my concerns with the unit. It has a substantial amount of physical damage. Its was in such a bad state I pulled a full Auto Check which I will attach. The vehicle had been in a roll over accident and not repaired. The structural integrity of the car had been so completely damaged the doors wont even close. 6/20 I called Kristen back again "Darla was still out" and told her I was sending the unit back to Manheim Atlanta for them to re-inspect it for structural damage and a bad transmission. 6/23 The vehicled was sent to Atlanta. The auction in Atlanta also said the unit wasn't structurally damage and apparently they were never told about the transmission issue. In an effort to end this situaltion, Kristen was able to allow us to run the Jeep through the auction in Atlanta twice. It never got a bid. We then determined the best course of action was to get the vehicle back to Augusta and have it professionally diagnosed. I will attached those estimates as well. 8/7 I called Kristen who referred me to Darla Morgan. Darla apologized for being out and offered her assistance. I sent her the estimate from Ricks Paint and Body saying the vehicle was totalled and the one from Weeks transmision saying it needed 1200.00 worth of repair. 8/11 I called Darla who was getting with her supervisor about the situation. She called back to inform me that she and Joey Satfield the asst. Gen Mgr. looked at the video of the sale and determined that "today" the damage to the A pillar of the jeep had been done in transport. I immediately reminded her of the scolding I recieved on 6/19 from the folks of Manheim Kansas about how I bought the jeep with all of the damage already existing. 8/14 I was told they wanted to pay for the transmission repair. I told Victor I was not interested in keeping this unit. IT IS NOT RESALABLE. IT HAS SO MUCH STRUCTURAL DAMAGE IT IS A TOTALLED VEHICLE!!! Not to mention the transmission that should be enough for us to return the unit. Robert Pennington 803-439-7430
Good selection of cars trucks for any dealer
Terrible customer service. No one repeatedly answers the phone and just transferred. I purchased 8 cars on Wednesday, mailed all checks with priority mail, I was charged $45 for a "DEAL SHORT PAID LATE FEE" they said did not received the my mail until Monday morning because auction closed at noon on Fridays, not to mention their high auction fees, $4300 car fee is $235, and now the late fee $45 on top of it. another kick is charged additional $10 for mailing a spare key.
Good quality auction. Great customer service , Becky steineker , and brittany Branson in dealer services are always helpful and treat dealers like they are vip
This is a good place. The atmosphere is fast paced. My only issue is most customers and vehicle drivers don't care about the rules. No one observes the lot speed limit. NO ONE.
Be careful here. Bought a car that was badly misrepresented online. Arbitration agreed and did nothing to help. This reminds of a business that is doing well and doesn't care if they loose a few customers as long as they keep their money. Integritya lost art in business today!