Tenisha was a great receptionist.She helped as a lot about our SPG number.She is so friendly .The room was very clean.Great location if you are traveling from Logan Airport of Boston .They have shuttle service also you can leave your car for very effortable price when you travel .Japanese Steak House were closing when we were arrive on Christmas Evening .My husband wanted sushi.Kind of them to open everything back and make it .
We stay there each time we fly out of Boston. The one in Revere. They have very friendly people working there, shuttle to airport even for the very early morning flights. Last time we had reservations in the middle of Nov. and upon arrival we were told that they had a pipe break and we couldn't stay there, just as we were about to panic, the nice man informed us that they booked us a room at another hotel. Still close to airport, we were extremely relieved. Then he informed us that they were picking up the bill for our stay and if the other place didn't have a shuttle at that time, they were going to come get us. Now that's providing the best service to their customers. We are truly thankful and greatful for their generosity and for showing they truly care about the people that stay with them. They found a great way to do something for us due to the inconvenience of having to change everything last minute. ♡Great customer service♡ Thank you for showing you care
The Four Points by Sheraton was a great hotel, though it did have it's downsides. First of all, it was pretty far away from the inner city of Boston, where I'm sure many guests would want to go. The rooms were a bit small, but I could still fit comfortably. The service from my experience was great, though all I did was call for extra pillows. With the low price point, I think that you're getting a little more than what you pay for and it is a great second option when there are no rooms in your first option.
Had to call shuttle several time till it picked us up, reception was very friendly, room was okay, but very bright in the morning. Pool is tiny and not heated, so swimming isn't really fun, but fitness room is okay. For a stay because plane is delayed okay, but was happy i didn't have to pay for it.
I am a Starwood platinum member! I’m
Sad to say this hotel is not great! The lady at the front was very nice! But the hotel is nothing special and it’s far from the airport!
Excellent service. Very timely pick up from the airport. Nice New 12 passenger van always a nice touch. Rooms are clean and comfortable modern and nice bedding. I had an issue with my air conditioning and it was fixed in a few minutes and done very professional. I'd definitely recommend this hotel.
The van comes on a very set schedule. They accidently gave me and the others in my party the wrong rooms and were very quick to fix the mistake and even bought us dinner. There is a managers special on Wednesday. The hibachi/sushi restaurant is delicious. Would give them 5 stars but the location is so so.
Staff "Maria" and the shuttle driver "Nelson" such outstanding service, you could care less that the food at the bar and resteraunt, not so good. I was blown away by the service of these two staffers. The rooms were clean and nice. I never give 5 stars, but with staff service like that, I'd be cutting them short. They definitely made me feel like the "PLATINUM" that I am, and believe me I had lots of questions, I'm high maintenance like that. Thanks guys.
Good service. Nice staff. Most outlets didnt work nor coffee machine
Rooms and facilities are good but not fancy, as expected for Four Points. Staff are extremely helpful! Walking distance from a shopping center with pretty much everything you'd need except nightlife. Big warning: while listed as an airport hotel, it can be a very long shuttle ride. Took us an hour from pickup to drop off in rush hour traffic. Nice to have the free shuttle, but be aware if you're on a tight schedule.
Have stayed here many times. Convenient access to the city and airport, but without paying huge parking fees. Rooms are basic and clean. Noise is generally fine. Hotel has a fun Japanese grill restaurant with entertaining chefs. Would stay at again. Would recommend if flying out of the airport or visiting the city on a budget.
Very nice comfortable hotel. We stayed in order to catch an early flight. Left vehicle there. Easy shuttle to airport. Free Coffee and muffins available even though it was 4am . Good price also considering you leave your vehicle. Stay, park and fly it is called.
Strange lay out if not in north hall. Staff is nice but rooms were not all ready to go. Tried three different times and key cats didn't worn and then there were power tools in my next room finally was out in a weird basement room.
stayed here a second time since the price is so good. Much better experience. Still renovating but renovated rooms are nice. Staff still pleasant