Marriott finally has a boutique style full service hotel. It's centrally located between Ft Lauderdale & Boca Raton. The property is located on the Ocean but offer a relaxing pool. Not too crowded. Attentive staff. The food menu at the pool should be expanded to include more options. The room was high end with an upscale bathroom. The only thing that bothered me was the cost of Valet Parking (way too high at $27 a day) & Fee for a Chair & Umbrella. It's tacky the way its itemized. Other than that, the stay & experience was first rate.
Pool warm and right on beach. We had a great stay. Wish you didn't have to pay for valet parking (only parking option and $25/day) but other that that everything is good!
This was definitely an outstanding, entertaining social event held at a remarkable location. The hospitality was fantastic! The staff, the crew, the facility, all amenities were just priceless. Would I do it again? Of course. Would I recommend friends? Totally. We plan on doing it again.
Wow. What an awful experience. I booked 4 rooms at this hotel months in advance on a discounted rate. I get a text message a few days before arrival saying my reservations were canceled. I called within seconds to make sure it was a mistake. I get transferred to Jeff Tenner, Front Office Manager who begins to tell me there is no valid credit card on file and they had to cancel the rooms.
He did not ask to verify the card on file. He did not ask for a different credit card number. He did not ask to re-book it. He did not ask to re-book it a the new higher rate. Just canceled. (They are also not sold out.)
The only thing he offered is assistance to find another hotel to book, not at the same rate, at whatever the new rate could be. Of course, Jeff said his hands were tied and blamed it on his director.
My company regularly books hotels from Miami to Boca. Never have I been treated so poorly in the hospitality industry in general all to make a few more bucks. Jeff and his director need to go back and learn what HOSPITALITY is.
I would never recommend staying at this resort when treated this poorly before arrival let alone how bad treatment would be there.
Great experience. Diego at the front desk was the difference maker for me. I am a rewards member, ad he genuinely thanked me for being so. We were given an upgraded room by him. He was very polite, friendly, and professional. The room is amazing, view was exactly how he described. Hotel was great, amenities were great, but for how much room was it is what you would have expected. The product alone gets a 3, because price matched what I expected and nothing more. It was the service with the product that makes me a promoter of this hotel. Diego was the service and is why I would highly recommend this hotel to friends and family.
Awesome place. Great customer service. Location is the best. Food was great as well. Beat vacation. Initially we had issues however, Jeff manager at the front desk handled the situation very professionally. Definitely recommend to stay here.
Friendly staff, but a few issues with the room and overall experience.
The shower in our room didn't drain properly (the floor wasn't slanted enough so sand and water took a while to drain post shower) and it smelled quite musty when we first arrived. Staff was quick to send someone up to clean it though.
On the beach area staff was difficult to come by. Beach chairs were out, but staff was not in sight. When we started setting up chairs, staff zoomed over on an ATV asking to see vouchers. No problem, but perhaps a centralized booth and sign to ask for chairs could alleviate the issue?
Food at the restaurant was decent, but drinks took absolutely forever. They only had one bartender on shift and she was running both the Starbucks portion and making drinks. Would likely have been smoother to have a second person making drinks. Quite often our food was out before our drinks were, and we had ordered drinks 10 minutes before food.
Nice hotel and right on the beach! I've been going to this hotel since 2013 and I've noticed things going a little downhill. Things like noticing the shower not being clean and what appears to be mildew in the corners of the shower. Finding a hair on the bed or seeing prints on the patio glass door. Also, the cleaning staff needs to be more mindful of its guests. The cleaning staff will have loud conversations or will yell down the hall. If they continue letting things slip through the cracks, this will no longer be an upscale resort hotel.
Went there to visit a friend who was staying for a few nights drinks with cheap service was good parking was easy the place was clean it was nice and cool on a very hot day friendly people met a cute girl got room service got lip service tip the girl and then I left I think I'll go back
From the outside, it looks like nothing. Once inside, beautiful interior from the lobby to the rooms. Service was exceptional. Jason, Concierge was on point with his 3 restaurant recommendations. Be prepared to pay for valet parking each day of your stay. Room was comfortable. Bed sheets so soft, almost didn't want to get out of bed. Will highly consider on next visit to Ft Lauderdale.
Thank you for making the stay for my mother very special during a delicate time in her life. Big shout out to Alexandra you made her stay there extremely special. Thank you very much for being a blessing to my family.
Unassuming exterior is very misleading. Gorgeous interior, friendly staff that bends over backwards to be friendly and helpful. Fast elevator, awesome! Outdoor restaurant with fighting iguanas was neat. Our room was stunning! Very clean, larger than some apartments, wrap around balcony overlooking the ocean, huge shower, comfy bed, smart TV. Best hotel I've ever stayed at. Did I mention how friendly the staff was? Wow. A+++
The staff and amenities were great, as well as the food! Access to the beach was easy and there were beach accessories readily available, including jet ski rental.
As far as rooms go, they were fairly modern and clean. The bed was on the stiffer end, but still comfortable enough to get a good night's sleep.
There is no complimentary parking at the hotel, as it is all valet (which is convenient, but additional cost) at $25 per day on top of your hotel stay.
I would have given a 5 star rating, but the pricing and food/drink costs hurt your wallet.