I had the worst experience here for a week stay and do not recommend this place to anyone.
1) The rooms are not clean. I was afraid to put my 9month old down on the floor in the room. Dirt, filth, scummy fingerprints. They do not clean the rooms daily. They act like they do but they don’t. It’s pretty appalling at the level.
2) we have ate at the hotel in different restaurants and at the pool. Riva was by far the worst. My food was inedible and so was my husbands.
3) pool service was fine and the people were nice but we ordered two mojitos and it was sugar water. They forgot to put the booze in it.
4) front staff is beyond rude and condescending. We needed an room extra key and my husband was the only name on the account. Despite giving her my ID with the same last name, same mailing address, I have the same credit card, I could verify every detail on the account she refused. She was rude. It’s okay for me to sign and charge to my room with my husband being the only name but I can’t get in my room. They will take every penny from you but if you need something they are not accommodating.
Go somewhere else. Do not stay here. In addition to your room price you pay an extra 60 bucks a day for a resort fee and parking. Not worth it. We will never be back and do not recommend.
The resort was fantastic. The rooms were nice and had a great view. The only issue was that our room seemed to be situated next to the laundry, which we heard all night long. Still, it was a nice place.
A very upscale resort with all the amenities you can imagine. Incredible restaurants that offer exquisite cuisine. Probably the most beautiful pool in South Florida. Unparalleled views of the ocean. If you want top of the line service and atmosphere this is the place to visit in South Florida.
Staff is great. Super nice. Came from a red eye flight with kids. Fortunately our room was ready for check-in. Thank goodness. The hospitality at Marriott is why I'd come back.
The nice thing about this resort is the water activities and the drop in for the kids.
Will update more soon.
It was the nicest resort we have stayed at in all of Florida. The staff was extremely friendly and helpful. The resort was clean and well cared for as were the rooms. The best part was the pool and the Sea Level bar. The drinks and food were amazing. I couldn't say enough great thing about the bartenders Ashlee, Deena, Junior, and Kieth. They made out trip a awesome experience. we will definitely be going back.
Front desk staff of spa are rude and not willing to help (Pierre). Not polite or courteous, both on phone and in person
I called several times because there was traffic and they were rude on phone and then in person when I paid. The massage therapist, Linda, was lovely and the staff once inside were helpful and accommodating. The resort is beautiful and I would love to come back since everyone outside was so friendly. Had lunch outside and the bartenders were amazing, Keith and Brittney, very efficient and polite.
The beach is awesome. Amenities included, chairs, umbrella. Non motorized equipment like kayaks or paddle boards. Pool is clean. Only downfall, room had sugar ants. The towels didn't seem to be very clean. They were washed ,but had stains. People were helpful and nice. Had a great family weekend.
They had a self parking option which was nice. The hotel/bar/pool area was beautiful. Very modern and clean. The hotel room it's self was a bit small but again very modern and clean. The staff was all very friendly. They had a private beach which was nice. I would definitely recommend staying there.
Very nice, recently renovated and well kept resort. Resort fee is annoying, but it at least includes 2 drinks and a non motorized sport. Pool is very large, beds are quite comfortable, renovated rooms are clean (glad they removed the carpet) and will lit. Most rooms have a very nice view as well.
Update: Unfortunately, I need to update my review after using the pool on this trip. I've visited this resort many times in the past, where the pool was a very fun experience. However, you will now hear constant announcements of needing to close umbrellas (usually due to a slight drizzle incoming), and blind policy enforcement. It may have only been the one manager's bad day, but very quickly, the pool cleared out when everyone was told to stop having fun and to just sit there "or get out out of the pool". The rest of the resort and beach areas remained enjoyable.
We had a great time at this resort, but boy one staff member made this trip incredible! Grace, Assistant Director of Services was so helpful. We stayed here for 6 days 7 nights. Our family had a great time, the kids loved everythingfrom the pool to the beach. When we left, we were sad to go.when we arrived at home we realized we did not have our dirty laundry bag! and we had no idea where we had left it. We called the hotel right away and the first few people that picked up were not much help at the front desk, until I finally reached Brian. Brian was kind enough to connect me with Grace, who did everything she could to find our bag. Especially after I told her that my daughters very special blanky was in that bag. After 24 hours of searching and looking.Grace never gave up and she found our bag! Grace was helpful when no one else cared. I'm so thankful for Brian for taking the time to take our info and share it with Grace, and for Grace for being kind and understandingThank you! We had over a week of brand new clothes in that bag! You are amazing Grace, and we appreciate all that you did.
On a side note, my daughter was sick for one nightshe had a bad sore throat.the next day someone knocked on our door and had soup and crackers for her at no charge!!! I'm not even sure how they knew we had a rough night.this hotel took great care of us!!
This hotel is great! The staff was very helpful and the check in process was very quick. The room was very spacious, with a comfortable bed, nice size bathroom and a beautiful view! The room also had a nice size tv and desk space. The room service was quick and they offer a great breakfast selection. I would definitely go back!
Been here 3 times since 2013 and the best resort in Fort Lauderdale. Amazing rooms, great pools and restaurants. Friendly hospitality and a beautiful resort at it's finest. Would definitely recommend this place to anyone who wants a relaxing getaway. I never stop coming here, it's my favorite spot when I come to Florida.
Pretty posh place great views and amenities. Their visitors however things they are more important than anyone else and will step on you to steal your beach chair.
Showed up a day early, we're treated like Royalty. This place is amazing! All of the staff are very nice, lots to do here. It will be where we always vacation from now on! Shout out to Marriott Rewards Visa for our free trip!
The staff is friendly and helpful. I can't rate the staff highly enough. There seems to be a bit of understaffing, though. While there the lines for drinks, front desk and concierge help, and even the spa were a bit long.
It is nice that towels and chairs/umbrellas are provided on the beach. At the same time, I wish that instructions on their "towel cards" were clearer. Some people waited in line to turn in their towel cards for towels. Others simply grabbed towels and threw their towel cards behind the desk. The people at the desk seemed to have no preference.