Fleet Feet Sports Old Town

Location :

1706 N Wells St, Chicago, IL 60614, USA
Added by Jopie, at 19 August 2016

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• Emilia Rosenquist

  06 October 2017

  Great pricing very knowledgable staff

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• Lauren Barry

  02 September 2017

  They have a great selection of running brands..very helpful and down to earth customer service.

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• Scott Levy

  30 August 2017

  Amazing store and amazing staff. Absolutely one of the best sporting stores in chicago

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• Caroline Cline

  22 July 2017

  Fantastic store. All around running apparel and a large selection of shoes. The staff is wonderful. They evaluate your gait, and have treadmills available for you to give a test run. Jordan was fantastic, patient, and helped me nail down the best pair of shoes. Pro tip: if you do OTF, he's a coach and can surely help you out. LOVE this store. I'll be back

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• Gabe Sandoval

  22 March 2017

  Great selection of shoes and the rep was very willing to help, although he didn't seem too knowledgeable about the products compared to other running stores I've been to. But overall, solid experience with friendly staff.

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• Sasha Wiesen

  25 October 2016

  Really like this place! The staff is super friendly and helpful, and they can custom fit shoes here. They guy measured fit and had me run into he treadmill to try them out. He even took photos and adjustments to the running and ground contact points. Was a good experience and I found 2 pais of shoes that are comfortable and I love running in. Used one of those pairs on an Ironman race! I would recommend this place for sure!

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• Matthias Chenault

  18 October 2016

  Great service for fitting running shoes. Employees watch you walk and run on a treadmill and have you try on shoes accordingly. Shoes come with 60 day comfort guarantee.
  
  Edit 7 months later: Great store. Good selection of running accessories and apparel. They host Monday group runs that are good to run with.

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• Patrick Grimaldi

  19 September 2016

  Took my girlfriend here to get new running shoes and received excellent service. The employee that helped us spent a lot of time discussing how much she ran and what my girlfriend's goals were moving forward, and then had her try on 3 pairs. It made the daunting task of choosing new shoes really simple.

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• Dustin Weidner

  26 August 2016

  I was impressed, now I'm mad. I went through all the normal stuff a reputable running store goes through - video my running, measuring the foot, and trying on shoes. They somehow fitted me with a shoe that was 2.5 sizes larger than my daily shoes. They said it was normal because feet swell when you run. I took their advice.
  
  Of course, I was getting blisters galore so I exchanged them for a different size after a few runs. There were no questions asked and the exchange was smooth (impressed).
  
  The next shoe I ran on was still too big and giving me a persistent blister. I didn't exchange because people told me it may happen before you get them broken in. After about 5 runs, I got leg injuries and I was off my feet for about a year. I'm back to running and the shoes still give me blisters. I called about a possible exchange. They said "no" because it had been so long since I bought them. That would be understandable except that their return policy says I should get store credit at this point. Plus, I couldn't have really tried on new shoes during the injury.
  
  I think having a documented policy and not following it is against some kind of compliance.
  
  I guess I wasted $130. I'm not shopping here again. Return policies with running shoes are a very important thing for me to understand and follow. I expect the store to have the same expectations.

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