Name: Flatiron Hotel
Address: 9 W 26th St, New York, NY 10010, USA, US
Telephone: +1 212-839-8000

Flatiron Hotel is a lodging, located at 9 W 26th St, New York, NY 10010, USA. They can be contacted via phone at +1 212-839-8000, visit their website www.flatironhotel.com for more detailed information.

Location :

9 W 26th St, New York, NY 10010, USA

Contacts :

Added by Jopie, at 28 February 2017

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澤守誠司

25 November 2017

It had been wonderful hotel, but last stay was not so good. Very disappointing service. Will not stay in the future. Very sad.
Josh Ryder

23 November 2017

Equally good choice for personal or business travel, the Flatiron hotel is walking distance to most major subways, Eataly, great shopping and other dining options. Rooms are in decent repair, front desk staff were fairly unengaged.
Isaac Smith

06 November 2017

Cons:
- Our room adjacent to a construction site. Construction doesn’t last forever but when jackhammers wake you up around 7am every morning it can be frustrating. This is temporary as construction will end but do yourself a favor & ask about it before booking/checking into your room.
- There is a mandatory $20 surcharge per night for WiFi & complementary breakfast. (That makes sensewait, what?). The breakfast is mediocre at best. Eggs, bread, some fruit & cereal. Presentation is lacking. No meat.
- The safe in the room is locked & broken.
- Shower leaks into the bathroom which explains all the loose tiles. It also means this has been going on for a long time.
- The pictures online are inaccurate. The lobby is dead & there is no restaurant.
- Not a big deal but the toilet doesn’t have a lid. Rather it has open faced seat. Leaves me with the fear of impending doom because something could fall into it.
- Room is warm & nothing can be done about it.
- Staff’s attitude could be described as indifferent. Every interaction leaves me with a strong feeling that he/she simply couldn’t care less.
Pros:
- Good location.
-Room is decent size, our bathroom is as well. Most other baths are smaller.
- Room is clean.
Overall:
Two stars due to location mainly. Our expectations were too high; the gap between expectations & reality is called disappointment. Set your expectations accordingly to basically a 1-2 star hotel & you won’t be disappointed!
Quaid Kocur

13 September 2017

Location is good, few blocks north of the flatiron. Generally a bit smaller than other 4 stars, but still a nice experience.
Angela Llamas Butler

21 August 2017

it's a keeper
Loved the location. Loved the staff. Loved the breakfast. Loved the happy hour menu.

Room temperature was just right and bed was comfortable.

Bathroom is a little cramped - wish it had a pocket door to reclaim floor space. Entertainment volume is much to loud for the space.
Kimisha Ibrahim

20 August 2017

Staff members are ultra professional and so good at making our bridal party feel special. I gave the hotel a four because although knowing the amount of room attendees we had to ask for more towels and ice came loooooong after we asked for it and when we arrived the duvet was stained. Other than that every other request was quickly seen to and they're so friendly!!
Linda Coad

06 August 2017

Wish I could give zero stars. Music was 70 decibels IN my room from the lobby band. Was promised it would be turned down and it would be over by 11:30 but they're louder now and still playing and it's 1:00am despite multiple requests to quiet down. Pounding headache and no sleep. No other rooms. Tried to find another hotel but nothing available nearby that allows pets and we are traveling with our dog. No hotel manager on duty. Rude and inept front desk staff. Computers down all afternoon and evening so no keys to room. Have to wait for someone to let us in every time we leave room. Lobby smelled like marijuana when only people there were staff. Terrible terrible. Have never written a scathing review before but this place deserves it. Horrible treatment from staff. Basically they knew they were renting us a room directly above where the band plays and it would be LOUD and they didn't care. So loud in our room. Unbelievable.
Arun Pallam

04 April 2017

Great location. Great customer service. And the setup near the reception is awesome.
Franky Lopez

03 April 2017

I enjoy this place every time I go there, love the atmosphere and the crowd that comes in. I celebrated my birthday there and the staff was very accommodating and very pleasant to my guest. The food was great and the drinks were top notch. The lounge managers were great and easy going and very attentive. I would definitely recommend this place to anyone staying at a hotel it just wanting to hang at a lounge, they have daily events happening through the week which drew me back to experience them all. It's definitely a spot to check out.
Felix Garcia

28 March 2017

me and my wife had the worst experience ever at this hotel. we booked a 1 night getaway for our anniversary, and over the phone while making the reservation we were offered a high floor room, breakfast, robes and slippers, which none of this was given to us. also the lady at the front desk when we were checking in was extremely rude to us. she wasn't even looking at us, she handed a sticky note to us with the amount she was going to charge on my credit card and refused to talk to us. when she did it was to tell me that my card got declined. i explained to her that it must have been a mistake and to try the card again to which she refused by saying "i cant try this card again you have to give me a different card". i told her to try again and the card when trough, to which she said oh it work (all of this with an attitude) and she never apologized for the mistake made by her. after all of this she handed us an envelope with the keys to the room and said that's it. i told her that i didn't know where the room was at and asked for directions to get to the room ( almost 50 minutes in this whole process) and she said "oh elevator are over there". me and my wife go to the room and a few minutes after i call the reception to order a bucket with ice and 2 glasses which took them almost 1 hour to deliver. while waiting for the ice, i called the reception to ask how to close the window since the remote wasn't working, and when she answered the phone, without me taking she said "sir i will send that ice but you are going to have to give me some minutes". this treatment is plain simple unacceptable, i expected so much more from this place, they are advertising things to get customers and once they have the card information they treat you like an animal. i don't give a 0 because the minimum is 1 star.
Lex Paul McCarty

12 March 2017

All in a good experience but the room / bathroom is very small. The place needs a deep cleaning. The location and proximity is great. I would stay again. Rating would be 4 star but needs to be cleaned up.
Eric Sinclair

07 March 2017

I stayed here last year. Room was brilliant! Built in TV in the bathroom mirror (Visible from the jacuzzi tub), electronic flag for service, automatic shades - the whole enchilada. My one big gripe - and why I knocked a star off - is that the windows might as well have not even been there at all. They were so loose, there was absolutely no barrier between the noise, smells and temperature outside. Management: Replace the windows with ones that actually, you know, work, and you've got one heck of a hotel here.